Hôtel Fleur de Lys Plateau

Room was nice, even if on small side. Bed comfy. Nice sheets. Staff are helpful. Buffet breakfast plentiful. Can walk to many attractions.

Tiny pool on roof top : water was clean but area & bar seemed abandoned, some litter strewn about… like no staff had been there in a long while :-(

Location

Room door broken, shabby bath&toilet facility, breakfast taste awful, doesn’t accept credit card, currency exchange not available due to shortage of cash. A whole lot to be improved.

Nothing much

The hotel should be 2 stars. The room needs maintenance, the bathroom needs a deep clean and there was again no coffee making facilities in the room. This is not the first time we do not have coffee facilities The last time we paid more to have a coffee machine it was not provided and the manager had no care attitude.

Decent hotel in Dakar's downtown. Clean, safe and quiet.

Just a regular travel lodge, maintenance man appeard quickly to fix safe and replace frigde but should have been done before I checked in

Wifi 1 star Constantly cuts out, maintenance man appeard quickly to fix safe and replace frigde but should have been done before I checked in, too much noise outside like the local mosque and a cockrel

The breakfast was good and some of the staff were nice.

Disappointing Experience – Would Not ReturnI recently stayed at Hotel Fleur de Lys in Dakar Plateau, and unfortunately, my experience was far from satisfactory.First, I had booked a room with two separate beds through Booking.com, but upon arrival, I was given a room with a double bed instead. There was no effort from the staff to address this or offer a solution.The service was lacking—no one took the time to show me to my room or explain the hotel’s facilities. I struggled to turn on the lights, only to later realize that the key card had to be placed in a specific slot and left there—something that should have been communicated upon check-in.The WiFi was extremely poor, making it difficult to get any work done or even browse online. Additionally, the room was not properly cleaned, with dust around the lights and curtains, which made the stay uncomfortable.Overall, this hotel did not meet my expectations, and I will not be returning. I would recommend looking for better options in Dakar with more attentive service and cleaner facilities.

This time at least we had a balcony & coffee station

The matress seemed worn out, and needs replacement. Some of the staff is friendly and helpful but one of the reception ladies is anything but helpful and freindly

Location , staff

Need some renovation

Nothing stands out

We have booked a deluxe room - on booking.com it says that there is a coffee machine in and the room has balcony. On arrival there was not even a kettle in the room no coffee machine. When speaking to reception she was rude and not of help se dismissed us like children. They then put a kettle in the rooms but no milk when asked about the milk I was told there is no milk in the hotel. I believe this is too basic. I got told to speak to the manager... The next morning he made me wait to speak to him. So we paid an extra 10000 for something we did not get. Breakfast was not good quality the only good thing that was able to get coffee.

Breakfast was too poor. Neither a yogurt was available. Place unplasant.

The staff was agreeable and polite.

I recently had a 5-night stay at Hotel Fleur de Lys in Plateau Dakar, and I wanted to share my experience, highlighting both the challenges I faced and the commendable aspects that made my stay memorable.Initial Challenges:My stay began on a rocky note during the first night when I encountered an unfortunate incident with a receptionist. He rudely informed me that my reservation was for one person and that I would be charged for my caregiver if he was staying over, whom he referred to dismissively as "your friend." As a customer experience specialist, I found this interaction unacceptable, especially since I had booked the room with my card and paid for my entire stay in cash. I felt insulted because he thought i was trying to sneak somebody into my room.I explained my situation, emphasizing that I was there for medical reasons and required assistance but the person wasnt syaying over. Thankfully, I was able to address this directly, and the next day, I raised my concerns at the reception.Positive Resolution:The reception staff took my complaint seriously and demonstrated their commitment to customer satisfaction. I received heartfelt apologies, and the management team graciously sent a lovely fruit plate to my room as a gesture of goodwill. This thoughtful response made a significant difference in my overall impression of the hotel.Accommodations and Service:While my initial room had some issues, I was impressed by how quickly the staff addressed my concerns. They responded promptly and efficiently, which is a testament to their attentive service. The hotel’s cleaning staff were consistently friendly and ensured my room was spotless every day.The food served at the hotel was satisfactory, and I particularly appreciated the complimentary breakfast. It offered a decent variety to start my day on a positive note.Exceptional Management:One standout aspect of my experience was the exceptional manager at the reception.

I love your well trained staff;welcoming and always smiling!

Your location is not the greatest. You're in a very congested place which can be uncomfortable sometimes.

Breakfast was ordinary. Location wasn’t bad

I don’t think I got value for money. Hotel was very ordinary and below par . Even gave me stained sheets to sleep on. One towel that didn’t even look fresh enough. Hotel didn’t even provide as little as a bottle of water per day. They only gave one bottle on check in. I wouldn’t recommend this place, except it’s for free . They have a pool that looks like a death trap. No life guard . The gym has nothing functional In it besides the 2kg dumbbells.

Location, high floors available

No view from my window (huge building side only)No plug for the bathtubExpensive for what you get

The bedroom is spacious with somewhere to place your luggage. There is a minibar too but we didn't use it because it was nicer to have a drink in the restaurant/bar. The bathroom was also spacious and the shower is big. The room was cleaned every day unless you felt it was fine to skip a day (save the environment!). The breakfast was delicious with a variation of sweet and savoury breakfast. I tried lots of delicious local breakfasts. The restaurant was also brilliant, plenty of exceptional, healthy, local dishes. Excellent fresh fruit juice cocktails too. The location is very central in the little streets of Dakar. Excellent to get to markets, the port and be quickly immersed in the hussle and bussle of the city. The staff were all so kind, welcoming and helpful. They were happy to give advice on places to see or travel tips for Senegal in general too.

Rooms were too small for the pricy tag

Used water flows out of shower in all three rooms use. Lighting could be improved for work. Basic tea/coffee facilities not consistent.

Helpful staff.

Not enough space in reception area and dining room. Location is too much in the interior and crowded area. Bathroom had a cracked mirror and the shower lacked water pressure.

The location was prime. Perfect for walking to many of the sites. It was also close to really nice restaurant and shopping. The staff was extremely helpful and the room was comfortable.

Location ,Staff.

The hotel needs some renovation

From the moment I stepped into the room, the cleanliness was evident. This, paired with the crisp linen and inviting ambiance, put me at ease when i needed it most. The bed was incredibly comfortable, with just the right firmness. But what truly set this place apart was a pleasant surprise to find an English-speaking staff at the hotel. They were not just fluent but also warm and accommodating. What's baffling is that this hotel doesn’t flaunt its brilliance as much as it should. It's an underrated establishment that delivers a luxury experience for a price that doesn’t break the bank.

Understanding that everyone's preferences vary, it's just a suggestion based on my own experience, and that is for the hotel to have a selection of larger and at least 4 pillows on the bed. It adds to comfort and aesthetics, too. I believe a small adjustment like this can make a big difference in the comfort levels.