Royal Star Beach Resort - Couples and Families Only

First and foremost, all the staff without exception, are delightful, friendly and cheerful. This is the most important thing. The buffet service food and inclusive drinks are a good standard and the Chinese a la carte restaurant is exceptionally good. The pool area and especially the beach area is beautifully laid out, and the shop is well stocked. Our room and terrace are a good size and the shower works extremely well. The general manager is a very nice man and spoke to us several times during our short stay. I'm sure he is one important reason why the staff appear very happy and therefore offer very good service. The lovely gentleman on reception very cheerfully and patiently helped us with our onward flight boarding passes when my internet connection wasn't working well.All in all a very nice place to spend some time in Hurghada.

The only slight negative is the decor and finishes in some parts of the hotel could perhaps do with some upgrade, though this would not stop us staying again.

Eggs eggs eggs,a toaster that seen better days 3 times to cook

The drinks are un drinkable no white wine available the vodka n gin are disgustingly bad , had to go to local pub

Bad

The food is so bad and no variety , no fresh juice so bad quality of the material that use on eat no more activity during the days

Overall cleanliness, availability of a wide range of food and drink throughout the day.Special mention to Hamada for frequently checking that I had everything needed in my room.

Outrageous pricing in the onsite mini supermarket: 100 Egyptian pounds for a packet of small cigarette papers!

Thanks for Mr Ibrahim & Mr Mohamed Hassan in reception and most of the staff friendly ?

All inclusive type deals are not my preferred option and this experience did not change that. Food was very tasteless. Not drinking alcohol, I tried Coke Zero - served from a 2 litre open bottle (warm & flat) - water was the staple ! Not too impressed with Hurghada as a resort, I ended up travelling to Luxor for 4 days then Cairo for 4 days. Which was much more to my type of holiday. I dont think it was a bad all inclusive place, I just dont like them.

See above.

The only thing good about the resort is that it is in Hurghada.

Nothing is good. From the room to the food, or from the bathroom to the internet service in the hotel. There is only internet available in the lobby. And that is extremely slow from stone age. The food is really awful and you are not able to get the slightest taste of the Egyptian food. The staff is just trying to have their jobs done and they don`t mind much about the customer satisfaction. I am definately not visiting the resort again.

The rooms were never cleaned food was terrible and you have to pay for bottles of water and ice cream when they advertise it as all inclusive.

Everything

Everything so beautiful

The hotel is very beautiful and I hope to come again, but I am really very sad because the way some of the hotel staff made me feel upset and racist, and he was speaking to me inappropriately. This person is Mr. Badr. I hope the hotel management will talk to this person with me and tell her to improve the way she talks to Egyptians.

The staff was absolutely amazing, the hotel was clean.

The food! We went all inclusive by the 2nd day we had to go out for lunch and dinner. There was no variety at all.Nothing for children.

The staff are friendly, professional and helpful The restaurant is very good

Just the beach , room was just ok , the ac didn’t work quite well neither did the small fridge

Staff really nice, try to do the best for you, however, the whole place needs pulling up.cleaning in general, floors need cleaning after every meal time with clean mops and detergent, not just old looking towels , tables need cleaning after each use in restaurants and seating areas, glasses need hot dish wash clean, not just a prince in their tap water.cutlery even when not used needs removing when table cleared and washed etc,not just reused when setting up new table, all these things witnessed.i suffered bad stomach few times whilst there.pool area when closed at 6pm needs a full clean, sand removing from daily use, yes was filtered every evening but witnesses the guy cleaning filters throwing the dirt in plants not in the bin, only used pool water to clean surrounding dirty area, almost made me sick.Reps were nice, No problems.Room cleaners great, polite ,everyday did room if you wanted and gave 2 bottles water n toilet roll daily.Front desk- polite but need to communicate better with their staff..I paid late book out at 6pm, I had 2 people knock the door telling me to leave at 12pm..so I checked out the room but continued to use their facilities until I left.Spa staff are great, especially Maria, she's so talented with facials, hair., feet. defiantly go see her and give good tip.The other Spa staff became a pain and don't take No or Not Interested for an answer, I had to be very blunt numerous times .Entertainment if u call it that was crap, quick dance in morning, one song, stretching for a bit, in pool however, pool is too deep so any exercise for small people is a no go.The pool needs a shallow end aswell for children and small people of 5ft.

Read the above

I don’t recommend

Receptionist Mohamed Al kadi have bad behavior and attitude, he should enroll in behavioral management course for upgrading his communication towards customers.Air conditioning was very bad .

The property was well located central to all shops. We as a family went all inclusive and the food was lovely, buffet style with plenty of choice ! The staff were so hospitable and made us feel very welcomed. Would definitely stay here again .

Staff of restaurant they were racist towards Indian or brown people, they think we came into for free, alway ask us about tag ( all inclusive) and see us in way that we as thief. 3 day's they treated like asking questions, for white skin ( european and Americans ) for them they where EGYPTIAN God,no question where asked.And we where above to check out 6 hour's before, we been to have a cup coffee just 20 mins before breakfast opened up ,but the staff where treating us like as dogs

We liked front desk staff, and hotel beach

The property is OK in terms of the design and location.The staff were mostly friendly and helpful

My room was facing opposite to the sea which was not a nice view at all, just a back street. the cheese and salami slices or whatever that was are extremely poor quality, DONOT EAT.Towels may have been cleaned but they looked dirty and stained. Some had wear and tear. Very poor management for the hotel.The pool did not seem to have efficient filtration and purification system, in the early morning I could see some floating stuff in the water.The hotel needs maintenance and new towels and beach towels.

All hotel staff are very attentive and friendly. The main restaurant, Karim and Hassan, were always friendly with us, caring for our children, and knowing what their favorite drink was. The entertainment team was exemplary and they have great kids programs. My kids really enjoyed with the entertainment team .The hotel has 2 beaches. There is a very safe beach for children and another beach for adults, and both beaches are very beautiful .

It is very unfortunate that the chef who works on the grill never smiles at Egyptians people and does not like them. He was always violent with us and friendly with other nationalities.

- Staff - I need to give big kudos to the entire hotel staff, especially MOUSTAFFA!!!! The kindest and best room-cleaning service I had in my life. Moustafa cleaned our room 2 times a day, brought us cookies in our room every day, and different towel decorations as well. Big kudos to everyone else as well, always smiling and welcoming. Well deserved tips we gave them. And to our biggest surprise, EVERYONE SPOKE FLUENT ENGLISH, which is a major plus.- Food - food was excellent. Many of our friends had issues with food/drinks in Egypt, but the food was diverse and very similar to our home cuisine. The only complaint about our food is that it LACKS FRUIT, only melon, oranges, dates, and once or twice watermelon. - Souvenir shop - the hotel has a shop inside with lots of souvenirs. Be sure to haggle, since the prices are never of fixed amount.- Reception - easily swapped USD to Egyptian pounds and vice versa, very polite, gave us a welcome meal and drinks since we arrived at 3am

- Internet - NO INTERNET. We spent around EUR 200 for the eSIMs, since Egypt has one of the most expensive e-sims in the world. The hotel WIFI is paid 20EUR/7-day stay, which makes no sense whatsoever- Beach - The water on the hotel beach is very shallow, full of corals, and unswimmable. There is an alternative beach of the hotel next door which can be used instead- Drinks were served in the most miniature cups in the world; SUGGESTION: purchase large plastic cups in the store inside the hotel and let the staff pour drinks in those cups instead, we found out about this unfortunately on the last day of our stay

I just want to say though I traveled alot but really this one the best place I have stayed and i want to say thanks for the receptionist Ibrahim he sooo helpful and in my opinion he is one the best I have seen he is very professional and I want to give him ********** 10 stars The house keepers also the are very polit Restaurants staff also are very nice I really recommend if you looking for a quite place for your vacation