Jaz Aquaviva

The restaurant was packed, with no available seating during peak hours. While the food was delicious and offered great variety, both I and one of my daughters suffered from food poisoning or a stomach bug (possibly E. coli or Shigella), resulting in high fever, severe diarrhea, and the need for medical treatment.

I visited Jaz Aquaviva 10 years ago and had a truly wonderful experience, which left me with fond memories—especially of the aquapark. That’s why, during my recent trip to Egypt, I chose to return, hoping to relive those moments. Unfortunately, this visit was a major letdown.The hotel was severely overbooked, and the overwhelming number of guests put immense pressure on all facilities. Staff were clearly overloaded, and many responded to requests with rudeness and frustration. For example, a bartender shouted at my children, demanding they consolidate their drink orders instead of asking separately. Another staff member at the main bar aggressively yelled at a guest’s child for playing the hotel piano. Behind the lobby bar, I witnessed workers smoking, arguing, and even fighting, which is completely unacceptable for a supposed five-star establishment.Our room was not clean and had severe water leakage, which added to the discomfort. The aquapark, which was the highlight of our previous visit, was chaotic. The hotel allows daily visitors who are not guests, leading to extreme overcrowding and long wait times. Safety guards were also rude and unkind, especially toward my young daughters.The three pools were completely packed, with no empty spots to swim or relax. The water even appeared grayish, likely due to the excessive number of swimmers, which raised serious hygiene concerns.The restaurant was packed, with no available seating during peak hours. While the food was delicious and offered great variety, both I and one of my daughters suffered from food poisoning or a stomach bug (possibly E. coli or Shigella), resulting in high fever, severe diarrhea, and the need for medical treatment.Overall, this experience was terrible, and I cannot recommend Jaz Aquaviva to anyone. What was once a beautiful and enjoyable hotel has unfortunately become overcrowded, poorly managed, and far from the five-star standard it claims to uphold.

The food was very good, with a wide variety of cuisines to suit different tastes. The service staff were proactive, attentive, and always ready to help. The BBQ area outside the main restaurant was especially wonderful.The staff were very welcoming, especially Lydia and Mohamed at the reception. All team members were friendly and helpful, always guiding us around the facilities and making us feel comfortable.The aqua team and activities were excellent. There were many water slides and fun games, and the staff and lifeguards were very attentive, carefully watching over the children in all areas

The location is a bit far from Hurghada city center; however, the resort helps arrange round trips with scheduled times. Other than that, nothing significant. The resort is full of greenery, flowers, and beautiful gardens that are clearly well maintained.

Liked everything about J. Aquaviva from the staff to the amenities. Ali and Essam in the restaurant were kind and helpful. They're so professional and made my whole experience exceptional. Lydia on the reception was always available to answer all my questions and resolve my needs.

Clean, great food, lots of activities

Loved it all

Food, activities, aqua park and lovely staff

Food and drinks were good quality compared to other Egyptian hotels we've visited. The pools were great and the waterslides were great fun. The entertainment team were hard working and lovely, other staff also! Big shout out to Hesham in the middle dining room who took great care of the in-laws, and the gent on pool drinks service on block 1 side was great.

On site shops are expensive compared to other resorts.

Id like to mention that reception people are friendly and helpful especially mr mohamed fahmy he solved my problem immediately

This is our third time to stay in Jaz AQUAVIVA , Facilities are excellent , great hospitality , Staff is totally friendly , Excellent value of money. For sure JAZ Aqua viva will be our frequent destination. Special thanks to Lidia from Customer care for here support and hospitality

One of the best hotels warm welcome from reception and the restaurant aqua and rooms every thing more than perfect

My experience at Jaz Aquaviva was truly exceptional from start to finish. The hotel offers the perfect mix of comfort, fun, and genuine hospitality.The rooms were modern, clean, and well-equipped, with everything you need for a relaxing stay. The aqua park and pools were amazing — perfect for both families and adults, and everything was spotless and well-organized.The food was delicious with plenty of variety every day, and the staff in all areas went above and beyond to make sure guests were happy.A special thanks to Lydia, who truly made our stay unforgettable. Her kindness, professionalism, and constant care made a huge difference — she’s a real credit to the hotel!Overall, Jaz Aquaviva exceeded all expectations. It’s a place filled with positive energy, great service, and warm people. Highly recommended for anyone looking to enjoy a perfect holiday experience.

Room is good , aqua park with lot of slides , clean hotel

Balcony glass is too old you can hear anyone talking outside , although my room in second floor hotel too busy , The restaurant is very small, so you have to wait in a long line to get the food.lot of visitors outside jazz hotels in aqua park ( day use )

This the 2nd time we come here , the best place ever we are actually booking our next visit during this one , we like to specifically thank Mister Mohamed Fahmy who actually helped this during the road where we have a flat tire and helped us with everything thing during our visit , and also Lydia who was extremely helpful in everything , it was my wifes birthday and they made a special cake which was great , i really recommend this place for everyone

PoolRestaurant staff Reception staff

The staff are amazing they are very professional Special thanks to Mr. Omar from guest relations The staff at aqua park are very funny, helpful and professional and Life guards as well

The quality of food and dessert is lower than last year

The place is incredibly clean ,the stuff are amazing and very helpful and caring especially Miss Lydia who welcomed us and made our check in go very smooth The food was very tasty and alot of variantsThe pools were very clean and relaxing We enjoyed our stay alot in every possible way

May be the dinner options were some sort of repeated but over all it was amazing

My experience at the hotel was truly excellent. From the moment of arrival, the staff demonstrated outstanding professionalism, friendliness, and genuine care, which made the entire stay very pleasant. In particular, Ms. Ledya extended a warm and thoughtful welcome during the check-in process, setting a positive tone for the visit. The high standard of hospitality, combined with the supportive attitude of all team members, created an atmosphere of comfort and ease. I would highly recommend this hotel to anyone seeking a memorable and well-managed stay

Every thing was perfect including Lidya , hossam , mahmoud , ismail are great persons also ahmed from restaurant

Nothing all is good

Room , Aqua park, food and beverages, night life

The quality of food thanks for chef Saeed and Jana from nursery and lidya from reception , the beach, the shows during the day

There is no bottle of waters you have to ask for a cup of water every time The towel cards not available and you have to ask and wait for housekeeper to change it every time

Friendly staff, excellent food variety, Professional animation team and events