SRNTY Sun Ray - Ex Serenity Alma Heights

Very friendly staff starting from the reception check in process till the check out.Mr.Ihab from the guest relations is very professional and he is very responsive and supportive.

The quality of the food is average

Friendly staff, Great destination for a family Vacation.Rooms are very clean, big Aqua park, variety of food.Special thanks to Mr.Ihab and Yahya in the reception for their hospitality and their support.

There was activities all day long for kids and adults, the aqua park was great, the food quality was amazing and the staff were friendly and helpful.Special thanks to Mr. Ihab reception manager and his team for easing our stay. and looking forward to our next vacation.

The pools for the kids

The room. Needed major upgrades. Beds are hard and so are the pillows

All the staff works perfectly and tries to make your stay memorable.Someone called the room every day on the phone and asked "how are you satisfied with the services?" – it was unusual - this voice helped us to get lunch boxes in the night when we went away.Food is in the hotel is good, not excellent but really good (we compared it with another Hurgada's hotel with all inclusive).Free aqua park is great! Rich reef is great only if you can swim. A very good free transfer from the hotel to the sea (or 10minutes walk through another Serenity hotel).Something happened with toilets in the building (two times) but a plumber fixed everything very quickly.

January is the coldest month of the year but why only one adults pool is heated? And 26 degrees in a child zone is not enough when the air is hardly about 20 degrees. For example, 30 degrees in the pool for all is in another Hurgada's hotel (we've been there one week before Serenity). About the sea - if you can't swim you can only walk on the coast. No swimming at the beach.All carousels (evening entertainment for children) cost separate (small) money, but they forgot to mention this in the description of the hotel.By the way,from Hurgada to the hotel by taxi - 15 eurofrom the hotel to Hurgada by taxi - 25 euro (no alternatives - the receptionist doesn't call to the taxi, he asks to use a special service guy)Anyway, I can recommend this hotel - from March till December for all families.

The staff especially mr ehabThe variety of the food and the tasteAqua park was so good

The time of renovationThe pillows and the cover (bedding) but they changed it when i asked

Everything; cleanliness, staff, location, facilities, pool, aqua park, food

Maintenance done during the high season

Everything. The resort is very big with lots of entertainment spots for kids, super clean, super good food with lots of varieties.

The swimming pools weren't heated enough.

Great and various food!Amazing reef Excelente aquapark for kids and adults, lunaparkBig beds

Old rooms and furniture, require renovation.

Fantastic Property! A proper 5-Star experience. I have traveled to over 25 countries, but I have never experienced a hotel like this. Water-Park, Beach, Snorkeling, Scuba, Experiences (Yoga, Zumba, Dance Shows) all were out of this world.

Property could explore more vegetation options in the meal.

They have a series of nice water attractions.

The quality of food was not good however they offered lots of variant which you cannot see anywhere else, but quality was really poor which resulted in sickness for me and for others who where with us in this trip. WiFi quality was also awful, it is not working... The most craziest thing was that: this giant hotel had only two elevator in the wing of the hotel and our room was in another wing, so for example for going for a breakfast we should first go to the other wing (5 min) then use the lift to go downstairs and then we should go to out side of the building!! because therewhere no access to the restaurant from the lift place!! and then again re-enter the building to reach to the restaurant !!!!

The staff is very professional and respectful, there are a plenty of activities and parties, the food is high quality with a good taste and variety, really it was a good experience we’ve much fun

Property is clean, staff are very friendly. Mr Emad the front desk manager and Mr Abdallah at the front desk made sure that all requests are granted and full-filled, Mohamed at the main restaurant was very keen to make us very comfortable while having our meals. The chefs at the grilling area were extraordinary and attentive to details, as they always made sure I have bread right out of the oven and falafel right out of the fryer as this is how I prefer them! The facilities are very clean, heated pools and aqua ❤️ trees and grass are groomed. I loved this place as it's easy to navigate, everything is at a convenient distance, you don't have to walk much to get anywhere.I highly recommend this resort to anyone who would love to have a cozy, relaxing vacation!

The elevators at the aqua needs to be working ❤️‍?

The hotel is amazing in everything.All the staff, especially at the reception and the restaurant, were friendly, kind, and helpful. I especially want to thank Mr. Ihab for his help and warm welcome.Check-in was very fastwe got our room in about 15 minutes even though we arrived at 12, before the check-in time.The room was better than what we booked, and the view was wonderful.We enjoyed the swimming pools and the water slides.The food in the main restaurant and the snack restaurants was very varied and very good in taste and cleanliness.The hotel is very clean and the room was cleaned every day.We really liked the hotel and we will stay here again.The animation team is good, but they are not very engaged with the guests.

*Food is delicious with a great variety *Staff is super friendly and always ready to help*cleanliness *aqua park*Early check in and late check out

*location hotel need to have shuttle or a bus to nearest bus station.*Snorkeling gear is expensive rent for two days with almost its price.Other than that nothing

The staff was very friendly. A bus runs to the beach every 15 minutes; it is about 500 meters away from the accommodation, with access through the sister complex, where there are also restaurants and bars. Beautiful coral reef. Wide selection of cocktails (including non-alcoholic ones). The family room is very spacious. More than ten water slides, a wave pool, and two additional large pools.

The dinner food in the buffet restaurant tends to repeat, but there is still plenty of variety, and you can also choose from the à la carte restaurants.

-Various types of poolsEspecially crazy river and wave pool, they work by time schedule but quite nice :) There are many kind of water slides as well-Amusement parkIt was quite high quality and we could enjoy by small price (about 1 EUR for 1 ride)When we stayed, opened between 19:00-22:00 every day -Night programs Especially fire show and africaines dance -Restaurants Various food every day.A la carte restaurants were also nice-StaffFriendly and quite helpful -CleanVery clean everywhere

-Slow wifi But it was same for mobile internet by SIM card so probably because of location-Solicitation for the activity etc at pool sideEspecially at the beginning of your stay, after will get quieter-Location If you would like to go activities or shopping it’s a bit far but if you stay most of time at the hotel no problem, they have everything so you’ll not get bored

The lunch and dinner options were very limited compared to what we expected. We were a group of 8 adults and 9 children. Our kids really liked pizza, but it wasn’t available in the buffet area. We only found out on the second day that pizza could be ordered from the restaurant. During our entire stay, there was no variety of soups, and no Asian food was available, which was disappointing for all of us. The live pasta chef also wasn’t very good.On a positive note, the children enjoyed the aqua park rides and swimming pool. However, the entertainment staff didn’t seem very involved — there should have been more sports and activity programs.

Since the hotel is located far from the city, it would be helpful if they offered more affordable transportation options for guests who want to go out and explore.

Staff was very friendly.

There was inspects in beds and the issue was reported to hotel staff.

Staff everywhere was very helpful, especially Mr. ragy and Mr. ehabThe food was delicious

Some aqua plays were not workingThere is no place for soup in the shower