Empire Beach Aqua Park - Couples and Families

Beach somewhat.Food is ok.

Room

Mr. Remoun and Mr. Ahmed kishk The beach The entertainment show was good

Mohamed the receptionist was rude

I like the service from all the friendly staffs who worked in the hotel. Big thank you to the hotel manager, Badawy Ahmed who was always checking to make sure I had everything I needed and was always helpful.

Location to the Beach, a clean cosy nice place, 40 meters from hotel, Im here for the Sun, swimming, diving, eating/ drinking, this Hotel deliveres ! Christian from Norway.

Many sunbeds at the beach does not have an uplift for the back/ head. Only the poolbeds had it.

Location and beach were perfect

Mattress was not comfortable at allFood was awful There were no phone in my room

Location and beach are perfect

The mattress was not comfortable at all and the food is awful

All the staff are very good smile and ask if like anything And Mr.kareem Manager operation hotel is a good man hard work running in hotel Food very good

Nothing all is good

My 2 cousins and I had the pleasure of booking and visiting your property earlier this month through booking.com.Although we're used to booking to 5 star hotels, we gave your property a chance based on reviews we've read online.Ok, so here's the deal. The hotel is certainly not 5 stars, but it has the same accommodation and amenities of a 5 star hotel.If you want room service, and all the 24 hour service delights such as Hilton, Sheraton or Marriott offer, then this is not for you.However, if you want great service, and don't mind small rooms and be right on the beach at an affordable price, then definitely give this place a try. The positive side is the hotel is right on the water, and the service I found to be just as good as national brands.To all the employees of Empire Beach Aqua Park, thanks so much for your hospitality.Omar Korraa

nichts nothing just the landscape

the managers the servicethe food the animation room service

good hotel location and aquapark and sand beach

very poor dealing when we make check in like not support to inform the guest with all his right during the visit No flexibility in the available rooms if not suitableTowels at the beach is very bad and not clean well and cut with bad smell one of staff dealing with us with bad altitudethe food quality not good Not able to contact with the hotel to confirm the reservation conditions

Nothinggood location but very bad personal and management

the personal ,the food the towelsbad serviceAnimation they always ask for money in different waysthe manager is very old he should set at home

The landscape

Unfortunately, the hotel has changed Worsley The staff could be more polite Personal behaviour was up to normal.As a repeater guest, I have to say I regret that I booked this hotel. I have never seen a three-star hotel without guest Realion!!It gives the impression that the people who work in the hotel are willing to lose guests or maybe they are angry with the owners cause they get very little amount as income

The staff always met your expectations and the service in the restaurant was beyond excellentThe swimming pools are very clean and the beach is very beautiful. The room overlooks the sea, a very beautiful view in the morning and evening.

The rooms need renovation

The hotel is very nice . All the teams all helpfull and special thanks to Mr. El tayeb in the reception for his assitance and warm welcome . Thanks for resturant teams and the mangment as its very professional

It was on the beach. Food was ok.

It was dirty, nothing was clean.

Pleasant hotel, friendly staff, nice location.I enjoyed great hospitality.

outdoor pool beach is good & well maintained

rooms are disgusting old tacky, bedsheets not very clean, shower is horrible

terrible

First of all this is the worst and worst hotel that i have ever been to. All of the staff was so rude and disrespectfull. Especially the guy in the reception named Ahmed, should work as a house keeping staff, not a receptionist. Hotel is not clean and the most important thing is that all room photos that you see are fake. You will not stay in the rooms that you see in the photos. And olsa bathrooms are extra dirty. We booked all inclusive but that means the same meals everyday and all was tasteless. They serve only soft drinks but bad quality coke etc. that was all. And the last thing, they have agreement with different hotels and people come from different hotels for the use of beach but that means you can not find a place with your towel. Finally i can say that if it was free, i would never go this hotel again. Its the worst hotel and staff that i have seen.

The hotel very very bad and smells bad the room not clean ? and the food very bady every thing are badd

Great location and the property has all the facilities of a 5 star resort. Pools, great access to beach, bar etc… However all faculties need updating and unfortunately the service you receive from most bar staff and restaurants staff is extremely poor. Not from lack of wanting to try but a massive lack in training. This is a management issue rather than a staff issue however this results in such a bad experience for guests.

The food was honestly the worst we’ve ever tasted and literally every single guest their complained. The eggs were the only good thing about breakfast. Diner if you were lucky you would get a nice piece of BBQ chicken other than that people were literally loading up on rice because every thing else was horrible. The Manager even came to apologise for the food at the start of our stay before we even said anything so they fully know the quality they were serving was horrible yet they did nothing about it. They promote that they do cocktails but the best you’ll get is a screwdriver. (3 quarters vodka with a splash of juice) I love a strong drink as much as the next person but in 45 degree heat that’s just dangerous. Every drink they poured was 3/4 alcohol with a splash of mixer, again the staff just didn’t know any different due to no training. Although the manager himself acknowledged there was no balance. Let’s not mention the warm beers or waiting 6 hours a day for bath towels as they don’t have enough for every room. It’s such a shame because the staff are lovely and want to do their best but have no direction and spend most of their time apologising to guests. We were advised by management that during peak season their service and food is better then off peak, this makes no sense at all. Not one person other then maybe the reception staff have had an hospitality training.