Steigenberger Makadi (Adults Only)

Excellent location,nice clean rooms with superb staff

All perfect

I stayed at Steigenberger Makadi, and I can say it’s a perfect choice for honeymooners and couples who love peace and quiet. The atmosphere is really calm and relaxing, which made it a great place .The staff were super friendly and always helpful. Every time I left the room, housekeeping surprised me with nice touches on the bed, which made the stay even more special.As for the food, it was good with a decent variety, though I honestly expected it to be a bit better. Still, the options were enough and quite enjoyable overall.

Ac

it's a small hotel but awesome comfy clean good stuff

the beach is far a little bit no electric car charger

I would like only to mention the good staff who deserves a great shoutout although all my issues during this stay! Firstly Ahmed Fateen in the reception is absolutely amazing! Polite and friendly.. he gave us a decent tour for the hotel and chose a spacious room with amazing golf view.. chief Yassin, is amazing too! He has a warm smile and so kind! Mr Ramy the manager is polite and he showed great potential to help and sort our issues!The hotel is not bad! The rooms on the golf are something else!

Oh! Alot!A person called Masry and he claimed he is the F&B manager came to me while im having breakfast with my husband and asked me to put a tshirt on while im in the restaurant although i was in dress code, i had my pants and cropped shirt on and all foreigners aroud where literally in their swimsuit which i considered rudeness, discrimination and racism!!Secondly all extra drinks and food are coming in a cheque in euros! When i raised that im egyptain and i should get the receipt in egyptian pounds they told me no these are the rules! Thirdly the hotel is way far from the shared beach! Its like 10 mins driving distance then 10 mins walking distance which was not convenient in this hot weather!I found on my room’s door a gecko and insects on my bed sheets!I have an option for a la carte restaurant and when i asked the idiot reception guy to help me in reserving he refused and when i asked to escalate, Mr Ramy is the one who helped!

Service, staff, food quality and quietness

Absolutely Nothing

Everything more than amazing Million thanks to Mr ayman el masry .he made our vacation like we in our home Many thank to house keeping teamMain resturant and all team every one Thank you

Interior & location

Staff has Very bad attitude , aggressive, unfriendly to the guests .

Not satisfactory

Many things:1- Check in was supposed to be at 2pm I arrived at 3 pm I received the room at almost 4 pm ! I told the reception the room was supposed to be clean and ready since 2 pm and no one was cooperative and they were so negative.2- I requested queen bed in the booking phase and when I arrived they gave me a double bed room and after I informed them it took them extra 15 mins to find me another room3- when we arrived they surprised that its mandatory to attend dinner with pants and refused to let us attend dinner with shorts ! And no one from the hotel informed us before coming with this rule

House keeping

1) we arrived an hour late however our room wasn’t ready and we got to the room after 30 mins from arriving.2) We were asked to wear pants and shoes to dinner on our arrival however it wasn’t mentioned or communicated beforehand and I was very surprised because I was half board so hadn’t I had an emergency pants in my luggage would I have lost the privilege to get dinner3) We saw a big pool of blood between our floor and the floor above when we were going to the lobby which made my wife very terrified the whole night.4) The reception called us to check out 10 mins before time despite the fact that we checked in later than our time All of this was communicated to the reception starting from the late check-in to the blood incident and the urgency to checkout before my time and no action was taken and I didn’t feel that they care.

Overall we had a good time.Appearance and Staff:- The hotel looks great, rooms are good, pool is clean, program is interesting, and the staff is attentive.

We chose this 5-star resort based on good reviews, but our experience was clearly not 5-star worthy:Service Issues:- We couldn't get a key card for an entire day due to system issues. We were told the issue would be resolved in 30 minutes, multiple times—poor expectation management.- No Internet in rooms or at the pool, an issue persisting for over three weeks.- The Internet in the lobby was slow and buggy.Management Failure:- The hotel manager promised to find a solution and follow up the same afternoon about the Internet but never did. He kept avoiding me.- Whenever we asked questions at the reception, it felt like we were bothering them and they didn't really want to help.Food:- Dinner was good with a wide selection, but the quality was inconsistent. Some dishes were really not good.- Breakfast had a wide variety, but the quality wasn't there for us.

The staff was so friendly and really made sure we felt at comfortable. Food was good and lots of choices during breakfast and dinner. A la Carte lunch was limited but good. The restaurants had good food to offer too.

It was a little bit dated especially the expensive suite, the interior and outside pool was rather a little foot bath

location, food and the staff everything was perfect

The staff is superb, mahmoud from the room service was extremely helpful all day long, Islam from the restaurant's staff is very professional, friendly and made us feel at home and the two Khaled at the eggs and pancakes stations were very nice, they always made us fresh eggs and heart shaped pancakes... This team is great.The suite with the private pool is superb, pool is heated and sun in december was gorgeous. Also there is a jacuzzi in the bathroom that we tried and it was so good and relaxing.Front desk were very helpful during the welcome and over the course of our stay, Mahmoud and Amr were very responsive and professional.The food is exquisite, if you're planning to keep or lose weight, forget it... The food here is s delicious, you only realize you overate after your 5th dish or so.We also went for a massage at Mvida spa (the main one at the makadi souq) and we definitely recommend itIt's a very relaxing and chilling hotel.if you want to disconnect completely, this is your place .

Nothing really, except maybe the key cards not working a couple of times but the front desk fixed that for us in seconds.

Food; Service; 30m pool

Wifi

This is my first visit to Hurghada, and the hotel grounds are stunning. A nice bonus is that it's adults-only, making it very tranquil. The cleaning and restaurant staff were incredibly lovely. Dinner was fantastic, and I really enjoyed the daily menu that offered a variety of dishes.

The only negative experience I had was with the reception staff, who were quite unhelpful. I had multiple interactions with one particular staff member who was very dismissive but went above and beyond for others.

Location ..cleaning ..beach

Do not recall anything worth I did not like

Staff is very nice and helpful Very cleanSpecial thanks to the receptionist” mahmoud “and “nader”Special thanks for the barista “nour “Special thanks for restaurant waiter “abanoub “Thanks for all of them for making my vacation superb

Makadi overall is so difficult to pick up and pick back from stations

This was my third time in Steigenberger Makadi, and it has become a tradition for my husband and I to spend our anniversary there and it feels like home.Mr. Mahmoud in the front office is extremely helpful and manages to create a wonderful experience for our anniversary. They always go the extra mile to make us feel special. The rooms are absolutely wonderful, and the cleaning staff are always ready to help when you need them. I have never come across a situation where I asked for help and wasn't immediately cared for.The Food and Beverages management is absolutely incredible. Mr. Ayman and Mr. Mahmoud have always made us feel like we were part of that family, and the chefs not only joked with us and made us feel at home, but were always ready with recommendations. The whole dining area is always spotless and the waiters are quick and very responsive. The food quality is excellent, fresh, and absolutely delicious!Truly one of the best experiences we have ever had, and Steigenberger Makadi is definitely our home away from home. I don't think there has ever been a doubt in our mind where we'd be staying when an Hurghada trip is planned.

The view was great. Nice food. And staff were helpful.

The room equipment was old, door lock got problem and the safe box is out of battery which cannot use at all. There were stains on the towel.

Staff are amazing Food is good

One elevator