Ramada Encore San Luis Potosi

Color scheme of itnterior design

Has a pool

Electricity cut a lot during all my stay we got stuck on the elevator staff is rude we will never be back or recommend this place

Clean, spacious, perfect breakfast! Wonderful staff!!

Excellent and clean hotel …. Great food and excellent staff

Almost everything, except the staff

I needed a late check out (07/05/2024) which was kindly provided. Still, I fell asleep and woke up at 1350hrs (10 min before the late check ended) so I called the Reception Desk again and explained to (I don't remember her name) the young lady what happened and she told me the latest time is 1400hrs and there would be an extra charge if I passed that time. I told her that I understood they have regulations and apologized for asking this but would need an extra 15 minutes past the late check out to prepare my luggage and pack up my things, otherwise, I would need to go downstairs and pack all my clothes in their lobby to avoid the charge and that I would even leave the door open so the cleaning lady could do the room while I was packing (Since I know that no guest will be inside the room the minute I leave, I honestly thought she would give me this time). Then, the young lady, over the phone, after I explained my situation, with a tone and attitude as I bothered her with my request, she told me that she "would double check if that was possible" and told her not to bother... that I will pack in the lobby but I promised this was the last time I stayed in your hotel. Then a very kind lady called and apologized and told me they would address this correctly. I appreciated that but to be honest, after staying with you several times since 2021, I believe that no matter how good are your facilities your customer service failed like that. I worked in the past, several years in the hotel industry, and still shocked by the way I was treated. I have more stay options in SLP and I think that I would pick those for a while. I don't want this girl gets into trouble but I think it is very important you take care of this and provide proper retraining... probably she had a bad day but it is no my fault as customer... well, ex-customer.

extremely good location, close to highway. gated parking which made us feel a lot more comfortable and safe. rooms are stunning, very clean as well. staff was absolutely amazing and went out of their way to make sure our stay was good

The breakfast was great and their staff was very helpful

We asked for a taxi to take us to the bus station and came a very old taxi, however was safe, but for the hotel should have a better partner on taxi.

Room break fast

Staff gave us a room and other guest was there

The design of the hotel is unique, as it includes whimsical cartoon murals in black and white with many musical themes which we found quite amusing. The staff is first rate all around! The breakfast buffet was quite good, as well, and the overall architecture is impressive. The welcome cocktail was highly appreciated, as was the comfy bed and attractive room and bathroom. Highly recommended!

Breakfast is good, the different options are great and a lot of healthy options.

The music it is very noisy in the morning, I do not mind listen music in the morning, but I would prefer calmer music.

I really liked the attention of the staff, we asked for a closed parking space due to security reasons, and the staff was very kind and polite to fulfill our requirements. Thanks a lot!

Most of the staff spoke English which was comforting and the ones that didn't tried their best to understand me through language translators. The restaurant was quite nice with great food, wish the beer selection was a bit better.

Only the front desk staff spoke English, as a hotel so close to the industrial area that receives lots of English speakers for business. They should accommodate for them by having servers in the restaurant that can speak English or give them some way to translate.

location

bed and pillows bad

Great room service, cleanliness perfect, great team

Rooms quality,cleaning are well. Staff is friendly.

Breakfast menu is limited.

Cleanness, staff, location

Great rooms and the breakfast was great. Hopefully next time I got the buffet will be open and we can serve ourself. 100% would stay again

Wished it had and outdoor pool. But everything else was amazing

Gym was in good condition, staff was helpful, restaurant

A little far from the center, pool was more for training than for leisure

The hotel is modern, clean and excellent value for price. The beds are clean, super comfortable. We were offered a complimentary drink as well as complimentary breakfast of choice: eggs, beans, chilaquiles, bread, coffee, fruit. You can't find a better deal for the incredible price.

Nothing to complain about. It's close to the airport and to the downtown. The places to eat, walking distance were a pizza shop, wings, burgers and an xoxo. Just make sure to go before 8:00 pm. they have to close early because of Covid

Clean modern and comfortable rooms for a great price

Nothing really close to the property