Fiesta Inn Queretaro

Friendly and helpful people

Long walk and two elevator rides to get to room

Convenient location

The room door had a gap~ probably the structure of the door deformed but it let the light in and noise.

The place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm). Very close to downtown by car (10 min car or 30 min walking). Close to 'Cerro de las Campanas' where Maximiliano was shotted. Very recommended!

In general we love the hotel, nothing to dislike.

Mexican Hacienda design property. Downtown is close by

The entrance fobs to get inside the room have to be programmed 3 times

Room was clean

Two small dogs was over $110 US dollars not including the room.

spacious and good bes

there was not toilet paper in my room and I was charged a higher price than booking indicated

After having endless trouble being able to access the property through the roadworks (temporary thing but will go on for months) I had to leave as there was a cockroach in my bed…couldn’t believe it

The only manageable thing was Paulina, a person who worked in the meal room. Super nice and helpful

Everything. They didn’t tell when u make the reservation that the street is being occupied by construction workers. It’s nearly impossible to get there in a car. The reception staff, useless to every need that I have. My telephone didn’t work at my room, they didn’t give you a hand towel, my husband asked for one and they give him a body towel and then removed from my room. Facilities looked old and dirty. Housekeeping, literally they just sweep where you are able to see it. And I find a bedbug in my bed so… a little for too much.

The hotel is a nice, well-kept property. I booked a spacious loft with a comfortable bed, a small couch and a huge desk. My reservation included breakfast & options were tasty and varied. Like all Fiesta Inn hotels, they served Starbucks coffee on site, which I appreciated. Although staff were kind and tried their best to solve problems, they were not always efficient. The final price was reasonable too.

I had some inconveniences that made my stay a little unpleasant. First, there is construction going on in the area and all roads leading to the hotel are either blocked or closed off, which means the taxi must drop you off a block away and you have to walk all the way to the entrance. The hotel website should absolutely note this, as this is a major problem for drivers. Second, the water temperature in the shower was not warm enough. It took forever for maintenance to look into this, and it was only during my last day that the temperature was acceptable. Finally, you couldn't properly watch TV because of a network malfunction (also, since rooms don't have smart TVs, there's no way to stream Netflix or similar platforms; who still watches cable TV?!) If I come back to Querétaro, I'd think twice before booking this hotel again.

AC was not working really well. We were there in June and were looking forward to rooms with cold AC but this was not so cold.

The shower

The staff. The hear tjrough walls.

The shower

The staff. No window for fresh air.

overall it was clean y nice

property was ok. Access streets were being repaired.

well located, nice

there was a hair on my bed, the la means they didn’t change the sheets

The price was good and the rooms well kept.

The area of the swimming pool needs some maintenance. Also, the water was cold as hell. It is a pity that such a nice pool cannot be adequately enjoyed because of the temperature. If they correct this, it would be way too attractive for families and couples who want to enjoy the hotel.

The size of the room was great

My room had a fridge, microwave, table and so on, but I was told no food or drinks were allowed to bring in.The pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one.

Everything was great

The easy access, he helpful staff and the clean room

Very clean and the staff was very helpful, friendly and always with a smile

All was good

staff service

loft was the only option available at the time and the hotel rooms are nicer

The location is convenient for business people. The staff was friendly and helpful and the COVID safety measures where respected. The check-out was pretty quick.

The new "modern" decoration looks improvised and cheap, they built a big annexe to the main building that feels impersonal, like a hospital. Finding your room through the hallways can be confusing and it also feels like a cheaper hotel even though it's supposed to be a 4 star. Overall it looks and feels decadent in the sense that this hotel saw better times. The sofa in my room had stains.... like water stains, and there were also some scratches in the wall next to the sofa. It used to be a much better hotel 15 years ago. At night I could hear the steps from the guests upstairs and also the water running when they used the toilet or shower. For my next trip to Queretaro I believe I would look for a better hotel or at least ask for a room in the main building (not in the annexe).