Hotel Plaza de Armas

Excellent location. Beautiful hotel. Food was delicious. Staff was welcoming, friendly, and engaged.

Water heater broke my last day there. No hot water for guests. Had to resort to a cat shower. Staff said they would compensate me for this issue. Also breakfast was included with my stay. I ordered breakfast later to be told what I ordered was not included in my breakfast so I was charged additional amount. Would like to have known this before ordering. Luckily I was able to warn my friends who travelled with me so they wouldn’t be charged more.

The staff is amazing! They where really sweet, understanding and helpful. Muchisimas Gracias!

The reason my review is not amazing is due to the buildings stair situation which I know its a beautiful old historic property. But I would highly recommend at least installing hand rails.I had no issues with the stairs but my 84 year mother was scared.I also dont like the refund games booking.com plays! The hotel was super gracious and right away agreed to a refund BUT im still waiting on booking.com.

The hotel room was great but the music from the restaurant at all hours was untenable. They have beautiful rain showers but the water is always just a bit too cold.

The hotel room was great but the music from the restaurant at all hours was untenable. They have beautiful rain showers but the water is always just a bit too cold.

Great location, attractive propertu.

There were no bannisters on the stairs. We had a power outage and the staff did not provide flashlights. Water in the shower wasn't hot despite requesting it.

Staff, location, and room

No handrail on stairs. Most rooms were on 2nd floor. Electricity went out for hours after dark

Clean and great location.

1st floor rooms super noisy late at night and early morning due to proximity to lobby and nearby storage rooms for restaurant.One morning the coffee was cold and old. I complained and front desk reheated it to lukewarm. Told me to get cream at restaurant. Tasted awful. No Mexican bread, no napkins and no creamer. If you are going to advertise free coffee and bread, then make an effort to actually serve hot coffee and get some bread. They did have both the next day.

We don't eat breakfast; but the courtesy, kindness and professionalism of the restaurant staff was exceptional.

The location is amazing. Has lots of character.

With it being in the center of the city, it does get quite noisy, but is expected.

Just a wonderful comfortable stay for the weekend. Amazing staff, comfortable room, and the restaurant was excellent. You are staying on a plaza in Mexico. If noise offends you don't book a balcony room. However, we were delighted that everything was quiet by 10pm. This is a great place to stay.

Eek we didn't have hot water the day we left. But it really wasn't a problem so we didn't say anything. It had been raining a few days so it's possible the property uses mostly solar for hot water. This is common in Mexico and I feel confident the staff would have resolved it had we brought it up.

Great stay! Loved the location, comfortable rooms and helpful staff.

Location and food

The room smelled bad (drainage), especially the bathroomFound a needle in the mattress, but no actions were taken by the property to make it right.

We love staying at Hotel Plaza de Armas in the heart of colonial Queretaro. The staff was super helpful and catered to our requests. Our room was lovely, with a super comfortable King size bed and a balcony overlooking “Plaza de Armas” square. Overall this hotel is a special find for those seeking an immersive experience of downtown Queretaro.

Location is excellent. Reception staff all very helpful and friendly.

Bad bathroom smell from drains. Breakfast included in payment but options limited when ordering.

Beautiful location on a lovely square, but also noisy.

We had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then the staff made a lot of noise before 8 a.m. right outside our door.

Food was excellent. Best location in Queretaro.

Very difficult to read at night with lights near the ceiling and one not working. Mosquito in the room was a problem.

A wonderful Boutique hotel in the heart of Queretaro Zocalo. We were able to find this lovely hotel only thanks to Booking! The room was amazing with double height ceilings and lovely decor. Breakfast was amazing in the terrace right on the main colonial square. A truly lovely Boutique hotel in the heart of Colonial Queretaro.

n.a.

Location is fabulous- we had such a good time within walking distance of the hotel.Plenty of cafes and places to sit and soak up the atmosphere.Was close to many of the venues we had to attend in Queretaro.The room was great size and comfortable

Great location right on the Plaza de Armas. Great free breakfast served by cheerful waiters right on the patio right on the Plaza. Nice pool. Room and bath updated. Comfortable king sized bed.

Room will be noisy with the windows open. No problem with windows closed and A/C on.

Nice hotel right in the middle of Centro Historico på Plaza de Armas.We booked 2 nights with short notice and had a little dialogue prior to check-in and the staff was very responsive to our requests. Had a large suite with both a balcony hovering above the pool, and a terasse on the other side. Very nice.Very nice and helpfull staff.

A little bit of an odeur in the bathroom in both accomodations.

The staff were very kind & nice. They went go above & beyond to call Uber. The location was excellent. It was right in the plaza.

Did not have a central air conditioner. The bathroom had mold. The shower stream was very weak & the last day of our stay, we didn’t have hot water.