City Express Suites by Marriott Queretaro

Is not a 4 star hotel not even close to a 2 star. Terrible experience.

Rooms are very spacious

Only spanish channesls are available. No youtube access

Size of the apartmentx cleanliness and bed + pillows were sooo comfortable

Missing a blender in there.

The size of the suite was very good. Also rhe fact that has a swimming pool and a basketball court.

My room was dirty. Breakfast setup was not good (accommodation of the bar). There was not enough personal for the kitchen and breakfast area making it very unpleasant to eat there given the fact that the hotel was full. There was not enough food and the area was not clean.

The breakfast was good, our room was spacious, there were nice common areas in the lobby, a laundry room and the pool though a little small, was nice and warm. My kids only want to stay in a City Express suite from now on, no other hotel.

Nothing. Maybe waffles for breakfast would have been a great touch.

It's located in the middle of nowhere. There is no taxi service in the lobby, and no room service past certain hours. It's functional, but that is it. There are much better options for the same price.

I like the hotel had the breakfast included but they can offer better options for food. It was nice to have a pool at the hotel specially traveling with kids.

The room had a kitchen but no suppies. The bathroom was not clean as it should be we had to complain.

I really like the room, it was big and has everything for a pleasant stay

I didn’t like that much the breakfast, that food was not tasty

The room space, the parking is safe.We are a family of 5, we took a double bed room which included a sleeping sofa, making our stay more comfortable

nothing I can say

Room, rate, cleanliness, and breakfast + kitchen staff lady, very attentive.

A shuttle was supposed to take us to city center about 20 mins. After an hour I had to inquire about status. Shuttle never came.

Big rooms. Location and Parking Lot

The room bathroom was not clean. There was too much noise, you could hear everything in the next room and in the hallway. Hotel was crowded, we were unable to take included breakfast.

The customer service is top notch, very friendly and attentive staff. Our room had a full kitchen and even a dishwasher. They allowed our family to access public areas during the stay, like the pool and game room. We also enjoyed the complimentary breakfast, will definitely return in the future.

Elevators require a room key, so carrying luggage and breakfast plates was inconvenient unless I had a third arm.

The staff was excellent! They allowed our family to visit and use the bbq/pool area during the day, they were very accommodating.

The elevator required a room key, not necessary and inconvenient when carrying bags and ice.

comfortable bed, great breakfast, nice view, friendly service

The location and the facilities are great. Breakfast is very good and filling, although it runs out, and not enough staff to refill quickly, and some items not available at all.

Front desk staff made a mistake in our wifi access, so we did not have wifi for the whole first night, until we could check at the front desk the next morning. Hotel key cards kept getting dis-activated, and having to be re-activated by staff.

room are quite big

still waiting the invoice :-( after 2 weeksthis thing’s not fair

Location, cleanliness, staff

It's a place very confortable

The cost, I consider that price is a little high

Confortable bed and great breakfast.

Everything well.

Bad

it is water??no,no,no,it is Hand sanitizer and I have drink the Hand sanitizer!!!!!!!