Bosque Escondido

Atmosphere was almost on point. Out in the woods, but could do a better job with maintaining the grounds (roadways, pathways, CABINS)

Our cabin 59 was definitely not up to par or anywhere close to the star level (genius level) that was advertised. Paid a pretty penny for an area where that money could have gone far. Initial front desk staff was not welcoming.

Nice facilities, could have used an elevator, specially for luggage. Closet and or armoir.

Hot water took long to work.

It’s close to the center and it was clean.

The beds are really hard and it would be nice if they had little carts that would take you from your cabin to the entrance.

We have been here before, we like the location since it is like 5 minutes to the center of the town.It is very peaceful, we always loved this location...but....see below what we did not like...Town is great, since it is very beautiful, food is great, we liked the weather and the people are super nice.

Well we have been to this location like 2 times before, it was well taken care of but this time we have noticed a bathroom lamp like just tilted like if it will fall down....the worst part is that we could not use the jacuzzi since the curtain is very thin and at night you can see thru from outside which made it uncomfortable to even use the jacuzzi :-( this time we did not get a nice view, we had a view of the back part of the cabins.....

The location was great as it was near the plaza. But at night, when coming from the plaza, you could not see the entrance to the resort very easily. It was dark, and Bosque Escondido was not well-marked from the main road. The road leading to the resort is very bumpy. There is no Wi-Fi in the rooms, and you must go to the lobby to use the internet. The showers had good water pressure, and the hot water was great, but be aware that water spills from the shower to the rest of the bathroom. There is no thermostat in the rooms, so there's no heat or AC. Additionally, the accommodations are not ADA compliant, so please be cautious if you have a wheelchair or difficulty walking. The resort is quiet, and the staff is friendly. There is complimentary coffee and water in the rooms and are very spacious.

No Wi-Fi and heater/AC in the rooms.

The larger exterior area is great for a family and kids.The

The advertising wasn't clear about the cabins or hotel. For the price on the hotel is bellow expectations, the access to the hotel is super complicated, carrying bags, no elevators, bad stairs.

The place is very well located, and surrounding very pretty and calm. You can walk around common areas and enjoy of the nature and some activities that property offers. Room have a fireplace that is useful in case it is chill.

Starting on the reception, even if you arrived few mins before check in you are called on exact time, together with all the other gest, so get the room became chaotic .The "room" definitely needs maintenance, it was superficially clean but you can tell that floors need a good scrub, same for the bath and shower. Ceiling had spiderwebs and other part soot from the fireplace. Also, the fan extractor for humidity wasn't working.

I stay in Bosque Escondido 3 plus times and always had a great stay.

They charge me $400 pesos to service the cabin and give me fresh towels. I thought that would be included. I stay in other places in Mazamitla and never got charged for that

Disappointed

Very bad stay, we changed rooms twice because of water leakage. In our third room we had no hot water and had to ask to be turned on, not once or twice, three times. Waited for almost 2 hours to take a shower when all we wanted to do after a long day was rest. Finally they had electricity problemas and while taking a shower the electricity went out and came back until de next day. Very bad experience, the administration never apologized for any of these problems.

The location is great

I reserved a cabin but when I arrived they told me I reserved an hotel room….. I had to pay an extra (about $50 usd) to get the cabin. The booking’s site shows pictures of a cabin and the hotel says they have different tarifs for the cabins and the hotel rooms. Very confusing and the pictures during booking procees, shows cabin images all the time.

Cabin is comfy, except for the lack of wifi.

Staff is not professional.No wifi in cabin except for a standard tv. They asked for a security deposit, which is a sneaky way of retaining your money, I disagree with that.

Rooms need more maintenance

Water from shower floods bathroom. No Wi-Fi in spite of cable TV. Rooms need at lease a pot to heat water. Coffee machine is only good for coffee.

The location was really nice with beautiful views. Friendly staff. Bathroom was nice and modern. the room was spacious and had a nice balcony.

Stains on the bedding in general. The room felt too cold even though I know we visited in winter there was not heating source at all. There was no ventilation in the bathroom.

Walking distance to the town center, accessible distance to shops and parking. The room has a coffee machine and amenities in shower room. Comfortable bed next to the fireplace. The activities within the private premises are fun and entertaining.

The phone was making irritating noises and had to disconnect the phone line to make it stop. Jacuzzi was not big enough for two adults.

The beds were too hard. No padding was available.

The cabin was not ready when arrived - had to wait for it to be cleaned.

Very nice place. Everyone was very respectful and kind. Even though there was a problem with our room at check-in, right after check-in time they switched us to another cabin. We encountered issues with the Jacuzzi, they quickly fixed it so we could enjoy it.

The pictures of the rooms were all mixed, so I wasn't completely sure of what I was booking when I did other than the description of the room. The chimney doesn't have the proper venting so when I started it I had to open the window and the door to let the smoke out, and once lit, it would die quickly cause of poor ventilation. The wood we were given by the hotel was humid so I had to get my own as it would not start. The room had no minibar so I had to purchase a cooler to keep our wine ready to enjoy it.

Nice place

I stay two days never clean up the cabin all my garbage were there until I left I asked for sheets and towels twice not luck

Place location

fireplace does not built right, smoke all over the room, everything smell like smoke, even clothes in suit case

Location is ok, also the place is nice

Its cold and has no heating

Beautiful, clean and luxurious property and cabin. Toiletries smelled good. Loved the little hot tub and the covered patio. We moved to Bosque Escondido from another cabin-type establishment, our only regret was not choosing this one in the first place.

No heater in the cabin and our mini bar was not stocked. Door to covered patio was a challenge to open.