Hacienda El Santuario San Miguel de Allende

The common areas were beautiful.

Our room was tiny and there was not ample lighting or space. There were not enough electrical outlets in the room and it was dark. I paid over $--- a night for this room which was not large enough for two adults.

The decor is authentic Mexico Hacienda style. I love how close it is to the Main Church.

I didn?t like the drinks at the bar. There was a wedding that they were getting ready for and I think maybe a server might have made our drinks versus a bartender.

Wonderful staff, very friendly and helpful.

Renovations a minor distraction.

A beautiful, charming hotel.

The wi-fi did not reach to our room. That was a big disappointment.

Staff

Everything

Nada

This is one of the most charming hotels I have ever stayed in. The old colonial feel is exactly what we were looking for in San Miguel.

We needed more variety at breakfast with a 4 day stay. The food was excellent. Just needed a bit more choices.

Clean and nice room easy access to down town

Customer service

The location was incredible on the prettiest street in SMA and the property is stunning! Our room was so beautiful and comfortable. The restaurant was delicious, the fresh onsite juices were a huge plus, and the handmade soaps were a nice touch. We would definitely stay again!

I don’t have any complaints, but one thing I will just note is that the sound proofing on the room doors was pretty poor, but it didn’t detract from our stay at all!

The property is beautiful and the location is good. It's a short walk into the center of town and all the great restaurants. The food was also very good. The staff was very friendly and helpful with getting a taxi.

The room was not as expected. We paid extra for a Master Suite. Our room had NO windows! There was no table and only 1 chair to sit downstairs. There was an extra daybed in the loft. So little room for us to move around. In addition, the toilet ran VERY SLOWLY. It clogged up once so we had to put the toilet paper in the trash can. Towards the end of our stay, the housekeeping got very lax and didn't even change out the towels that were on the floor. In addition, the AC/Heater sounded like a dog whining every time it went off. By the time we got to our 5th night, we couldn't wait to leave. It was definitely not worth $375/night! It was such a shame as I thought I booked a special place for my husband's birthday. Unfortunately with our experience, we would not return again. I don't think it's worth paying extra for a Master Suite. The room definitely did not match the photos!

Everyone was very accommodating - food excellent and service as well

Low water pressure in the shower

Our room was charming and we enjoyed sitting out in the rooftop patio.

The steps! I’m not in the best shape

it’s location. it’s beautiful decor and essence of the culture incorporated throughout the hotel

the hot water would go in and out while showering, not a huge deal but it’s was every shower, every time

The property is beautiful. The location is perfect. The onsite bar and bartender were fun. Housekeeping was great.

Front Desk staff could be more warm and friendly.

Great decor and location

More English speaking staff but it was fine.

The hotel is a lovely accomodation. The workers were friendly.

There was moe in the shower. My parents had to shower cold, because the heater in their room didnt work. It was a gift for their anniversary....so it was very upsetting. We didnt get a room change or any compensation.

The location was incredibly convenient as we were able to walk everywhere. We really loved that.

The front desk could’ve done a better job at communicating with me about the status of my taxi. Since taxis are not parked directly outside, I requested 1 hour in advance to the front desk if they could call a taxi for me. They agreed and informed me that it would not be an issue. When we came out to the front desk, they assured the taxi had been called and would arrive in 5min. After 10min of waiting, I asked for an update and they said it would be there in 2min. After waiting for over 20min past our request time, we decided to not use the taxi. There was no communication or updates from the front desk. The reason I requested the taxi 1 hour in advance was to avoid a long wait. The front desk could’ve done a better job with this and could’ve been more efficient with this situation.

Breakfast was good, but bread wasn’t fresh.

Portion could be larger, possibly add some fresh fruit.

The location was excellent and it was always clean and tidy.

The room was very dark and all the bedside lights were on the one side of the bed making it difficult for the person sleeping on the other side.

Excellent location. Walking distance to many restaurants, art galleries, museums, shopping. The food at the hotel was excellent. All the staff was very attentive. The room/bed was very comfortable.