Hotel Matilda

Our room was spacious and bed comfortable. Linens and towels good quality. Shower big, Malin & Goetz products. Continental breakfast of fresh fruit with yogurt and granola was nice (but small). Green juice was good as was the challah toast (but a grain bread would have been better). Location of the hotel is its best feature.

Beginning with the "extras" they inform you as you check in. Two free bottles of water and all others 50 pesos extra. Really, after spending $600 US a night you'd think they could throw in the water. Continental breakfast included with drip coffee (not good) but espresso extra. (I had black tea that was light brown and tea bag had been taken out. Did they reuse it?!") The room was large but soul-less/sterile. For a design award hotel it was a big disappointment. Barely any natural light as two small windows were opaque. Bathroom had next to no counter space to place toiletries despite bathroom being large. Lots of room for a little table. The hotel has a nice looking pool with only 5 lounge chairs. What about the other 30 people? I missed an outdoor space to lounge/read in. Only dining tables and chairs on patio. Again, not sure why they won a design award and I certainly don't agree with the Michelin guide.

The hotel is well localized , modern with very nice details. The rooms are very comfortable as well as the beds. The staff was very well educated , respectful and very attentive. Our rate included continental breakfast wich consisted of fruits , bread, coffee and juice.. they had a menu also from with you could order but not included. Breakfast is not like a buffet with you could get at other hotels but by my standards was good enough

This is a wonderful boutique hotel, perfectly located in San Miguel de Allende. The rooms are beautifully appointed and the lobbies, restaurant and outdoor areas perfectly decorated. A lot of thought has gone into the overall guest experience.

No negatives at all.

Carlos and staff. The breakfast was very good.

Shower pressure and temp control. A/C not working consistently, pool area very small.

The staff was extremely friendly and helpful. The location was perfect! It was clean and and the service was efficientWe liked our stay very much. The continental breakfast was great, also.

Would have liked a croissant included in the continental breakfast instead of just toast.

Location was great, staff very nice and pleasant.

The room we got was missing natural light. The swimming pool was so cold that we could not use it. Their breakfast was disappointing vs price we paid for the room (only coffee + 1 little plate of fresh fruit + 1 half-slice of bread were included; rest have to be paid extra ++). Mathilda could definitely improve the breakfast quality and quantity that is not at level expected.

Amazing staff, food and rooms. the hotel has great location, walking distance to all good spots in San Miguel. they also support with extra activities and reservations. Very thoughtful and helpful.

Just the lack of clarity of the city tour that was arranged by the hotel. We wanted 1h tour and we ended up walking for 2 and half hours with a kid and we were charged for it. If we knew, we would have interrupted the tour earlier.

The best location

The room didn't seem to be the one I booked. So beware, pictures don't match the actual rooms, that depends on the location within the hotel. I suggest to change to an individual name for each room because your current number system is not standardized and is kinda deceiving.

The staff is incredible! Super friendly, accommodating, and knowledgeable of the local area.

gorgeous artwork and furniture in all common areasvery convenient location

coffeewish they had a coffee bar

Weekday staff lacked communication. For so few people staying at hotel, they did not know what to offer (breakfast included).

Communication in restaurant. Great on weekends. Not as strong during week service.

A lovely Boutique Hotel in the Centre. Clean and comfortable with a really wonderful staff

Fresh fruit , juice and pastries were delicious

I wish the bottled waters were included.

Hotel Matilda is a beautiful boutique hotel. The staff is amazing.

Our room was a little small.

This was my favorite hotel I've stayed in while in Mexico. The service was top notch, the pool, the food, the location, and the staff.

Excellent fruit. Being very boring and English, would like to have had plain eggs, no salad or extras.

music in restaurant sometimes too loud

elegant , intimate, fresh and we had a beautiful terrace , rooms are divine the service was also wonderful

the bed was a bit too soft for my likings my husband on the other hand loved the soft bed.

location an design

terrible breakfast service, the water pressure in bathroom was awful

Staff was friendly and courteous.

Room walls were paper thin; difficult to sleep as the loud voices from the restaurant and pool area carried into the sleeping room.

Stunning architecture, impeccable taste in interior design and landscaping. Best art collection I have ever seen in a hotel.Unbeatable location.Very clean.Super comfy bed, spacious room. Great toiletries.Friendly staff.Fantastic massage a couple of building from the hotel, at Masajes Jazmin. 1 hour deep tissue for 30 dollars.

Very tacky to charge for water. I have travelled all over my country (Mexico) and stayed in all hotel categories, this is the first time water is not complimentary, not even a bottle, or a jar from the filter. Four Seasons rates, the price range is as if you are staying in one of the most expensive cities in the world, and honestly hotel facilities and service are not on par with the price.Lack of enforcement of safety rules in the pool. A large group of people where partying inside the pool, drinking beer with the cans in the water, and a whole line of of glass bottle were sitting at the pool edge.