1/72About
Pelangi Hotel & Resort provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service and safety deposit boxes to ensure a comfortable stay for guests.Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises.Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Smoking is permitted solely in the specified smoking zones allocated by hotel.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.Several chosen accommodations at Pelangi Hotel & Resort have a balcony or terrace incorporated into the room design.In select rooms, visitors can enjoy a touch of amusement with the availability of television and cable TV for their entertainment needs. Within specific rooms, a refrigerator, bottled water and a coffee or tea maker is conveniently available for your use. You'll be pleased to know that select guest bathrooms offer bathroom amenities such as toiletries, ensuring a comfortable stay. Start your day stress-free at Pelangi Hotel & Resort as breakfast is made available for you on the premises. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Throughout the day, engage in the entertaining activities available at Pelangi Hotel & Resort.Unwind by the pool at hotel and cherish a leisurely moment.
39 Reviews
- Cleanliness
- 7.5
- Staff
- 8.8
- Location
- 7.1
What Guests Say
- “nice fragrance towels”
- “Surprised that hotel arrange for pickup from ferry terminal though i didn't ask for it. Most of the staff were attentive to my needs as…”
Top Amenities
- Swimming Pool
- Restaurant
- Free Internet Access
- Free Parking
- Accessible Rooms / Facilities
- Airport Shuttle
- Non-Smoking Rooms
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Family Room
- Air conditioning
- Balcony
- Bath or Shower
- Coffee/tea machine
1/4Superior Room
- Air conditioning
- Balcony
- Bath or Shower
- Clothes rack
1/4Deluxe Double or Twin Room
- Air conditioning
- Balcony
- Bath or Shower
- Phone
1/4Deluxe Room
- Air conditioning
- Balcony
- Bath or Shower
- Clothes rack
1/1Budget Room
- Air conditioning
- Bath or Shower
- Desk
- Garden view
1/3Chalet Room
- Air conditioning
- Balcony
- Bath or Shower
- Desk
1/4Superior Double or Twin Room
- Air conditioning
- Balcony
- Bath or Shower
- Flat-screen TV
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What Guests Loved
Based on 39 reviews
Pros +
- nice fragrance towels
- Surprised that hotel arrange for pickup from ferry terminal though i didn't ask for it. Most of the staff were attentive to my needs as a handicapped person. Although there were a few black sheep who were permanently in a bad mood. 1 guy especially was great. Offered me a ride on his motorcycle on my checkout day after seeing that i couldn't get a taxi.
- Staffs are polite.
Cons -
- the swimming pool is dirty. can see saliva bubbles floating on the pool surface
- No food outlets nearby, therefore forced to order from in-house restaurant. Food selection and taste was sub-par. Room could be better if there was power outlets by the bedside.
- Smell in the room is bad. Breakfast is very bad. Only few menu provide.Room lock should be upgraded with card instead of keyElevator is very old.
nice fragrance towels
the swimming pool is dirty. can see saliva bubbles floating on the pool surface
Surprised that hotel arrange for pickup from ferry terminal though i didn't ask for it. Most of the staff were attentive to my needs as a handicapped person. Although there were a few black sheep who were permanently in a bad mood. 1 guy especially was great. Offered me a ride on his motorcycle on my checkout day after seeing that i couldn't get a taxi.
No food outlets nearby, therefore forced to order from in-house restaurant. Food selection and taste was sub-par. Room could be better if there was power outlets by the bedside.
Staffs are polite.
Smell in the room is bad. Breakfast is very bad. Only few menu provide.Room lock should be upgraded with card instead of keyElevator is very old.
The 24hrs restaurant
The room , toilet , floor n bed .
The staffs are all very friendly and helpful. As in services and helping us to get around town
Would be good is they can do some upgrading to the rooms and toilets
The viral otak otak that had chunky bits ofSotong in it. The friendly staff from its reception staff,Housekeeping and restaurant.
It needs a revamp
The staff was very friendly. Food was great and nice. Room service was fast and easy.
The personnel was really nice, friendly and accommodating. The food was delicious. And the bed very soft and confortable
We need to check out very early at 5.30am and it was very nice of the hotel to pack noodles for us to take away with us. No response from housekeeping and we have to call front desk when we run out of toilet, response was fast.
Breakfast spread has no variety: only bread and noodles ie all carbo. No coffee, tea or milk.There was a dead dragonfly inside an overturned glass cup in my room bathroom. There is no shampoo or shower foam provided. The bath towels has a stale smell. There is no partition between toilet and shower area so the the bathroom is wet all over after someone has taken a shower. We could not stop the air con from rotating probably due to faulty remote control. As a result the air con was blowing in our faces and we could not sleep well. The furniture and fittings look old and some parts are broken.
Not so good
Breakfast
All the staff was so helpful, friendly and cheerful. Room service is excellent.
No comment.
The worker are very friendly.
1 of the air con on the family room sometime did not work.
Good
Pleasant
Superb
Very good
Exceptional
Very good
Exceptional
Exceptional
Amenities & Policies
Amenities
Swimming & Soaking
- Swimming Pool
- Indoor pool
- Kids' pool
- Outdoor pool
Food & Drinks
- Restaurant
Media & Technology
- Free Internet Access
Transportation
- Free Parking
- Airport Shuttle
Health & Safety
- Health Services
- Daily disinfection
Accessibility
- Handicapped Rooms/Facilities
- Facilities for disabled guests available
- Wheelchair accessible
Kid Friendly
- Family Friendly
General
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 2:00 PM |
|---|---|
| Check-out | Before 12:00 PM |
| Internet | Free Wi-Fi is available. |
| Parking | Free parking is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 and above can stay with extra bed, subject to additional charges. |
| Pets | Pets are not allowed. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Please note that guests are required to provide their flight of ferry details to the property prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host
Location
Jl. D.I. Panjaitan Km. 6, Bintan Island
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