The Sanchaya Resort

I liked every thing

The ocean was very warm and the pool was warm as well. Not much to escape the heat and humidity

Once we got through immigration, the Sanchaya took care of everything for my husband and me. Their ferry lounge was lovely, the staff retrieved our passports and luggage before transferring us to the property. We were given a tour of the property and then taken to our room (we stayed in the traditional Thai lagoon villa). We had massages as their spa, simply wonderful. We swam in both the pool and the sea. The beach was clean with soft sand. The staff catered to us constantly, always friendly.

The service is impeccable, the food was great, the personalized stationeries was cute, and the privacy having not too many people in one area at once. The complimentary items were also top notch like Janice Wong chocolates and Aesop toiletries.

The Sanchaya outdid themselves again. We celebrated our wedding anniversary there and were treated like family. The upgrade to a suite was a lovely surprise, complete with a warm welcome message. The food was delicious , and the staff went above and beyond to cater to our every need. The spa experience was a highlight, leaving us feeling relaxed and rejuvenated. As we departed, we couldn't help but check our calendar to when we would have the chance to return.

We have stayed at The Sanchaya quite a few times and it is always perfect. Wonderful staff, excellent food and lovely ho

A stunning boutique style hotel. Gorgeous location, superb staff , great restaurants, wonderful food & overall excellent customer service. Highly recommend. We will return.

High service level. Clean environment. Beautiful room. Stunning view at the South China Sea. Service at the ferry terminal lounge/check-in. You need to be aware that the resort is small and personal. Downside could be that with a longer stay you may get bored as the facilities are limited.

The elegance and beauty of design and history of the house

No kids area so they play every where and are noisy . The reception desk is too small and we have to wait and so many people in the team cannot help because no place to sit at checkout

Location, the House, the staff, the food and the facilities.

The hotel, service, staff, food - everything - was perfect. It was an ideal, luxurious weekend away. I also loved the fact that when you arrive at the Bintan ferry terminal, you're taken to a private Sanchaya lounge while someone else gets your arrival visa sorted. No queues or crowds to speak of - nice touch!

Everything was wonderful food ,location and staff.chef served us some vegetarian dishes out of the menu and they were delicious.

Sanchaya excelled in every aspect. The facilities, staff, food and the beautiful rooms. The best nights sleep in a hotel and great way to break a journey and recover from jetlag. Absolutely perfect for a short break.

Very good

It would be nice if the reception / staff let us know the breakfast time when we arrived. As unfortunately we missed the opportunity to try out Sanchaya’s breakfast.

The property is stunning, the decor is well curated and every room was beautifully furnished. The hospitality of the team is a class of its own. It is very private and quiet and we liked that.Special mention to Ms Nawa + the staff at the front desk who always greeted my young kids by their names and Mr Aizal for entertaining them while we enjoyed our time at the padel court. We had left a baby bottle in the room unknowingly, but they actually sent someone to give it to me just before the ferry left the terminal. We appreciate it and thank the team for going the extra few miles! Dear management, I think they deserve a bonus soon ??

I guess the menu could include more variety, but the kitchen was able to provide dishes that were off the menu.

I had a truly remarkable stay at The Sanchaya Bintan from August 31 to September 2. From the moment we landed, the hotel ensured a seamless experience, managing everything from passport clearance at the ferry terminal to our smooth return home. A brief 10-minute drive led us to the hotel's stunning colonial façade, private beach, and proximity to water sports.The hospitality was exceptional, starting with a warm welcome from GM Mr. Greg and Front Office Manager Nawa. Fadil gave us a thorough and friendly tour, offering valuable insights. Chef Budi impressed with incredible food and even went the extra mile to prepare something special. The bar staff made a memorable impression by introducing my son to cigars with patience and expertise.Juni, our driver, was particularly outstanding. His friendliness and guidance made our island tour, including the visit to Pulau Penyegat and the snorkeling adventure, truly memorable. Maria and the male waiter at the restaurant made our dining experiences delightful. The beach day was enhanced by thoughtful service from the pool staff, who provided towels, sunscreen, and water without being asked. The Sanchaya Suite exceeded our expectations and was as beautiful as depicted online. Thank you to everyone for making our stay so relaxing and enjoyable after a busy period in Singapore. We'll definitely return to this serene and exceptional destination.

Nil

Amazing dining experiences from breakfast to dinner. Extremely attentive, friendly and skilled team. Noteworthy attention to detail and design.

From the moment we checked in for our ferry in Singapore, we knew we had made the right choice with Sanchaya. Our stay at the Sanchaya Resort exceeded our expectations and was perfect for our special 20th wedding anniversary trip. The best part was that all the staff was great. I was able to do everything I wanted to do. Thank you so much！

Everything was excellent. Great rooms, food, location and staff

Nothing! Maybe a few canoes and boats to use would be good

I'm truly humbled by the exceptional hospitality provided by the staff on site. Firstly I would like to thanks Septi, Kristi and Eky for ther prompt response to my enquing on the mariage proposal at the estate. They have made it easy for me to decide my venue for the biggest surprise. On the day of arrival, we we greeted by Siti, Roy and another guy who I forgot the name. I was warmly greeted by the staff, whose genuine smiles and friendly demeanour immediately made us feel welcome and valued. Once we have arrived at the estate, Greg the general managor greeted us at the entrance and we were enveloped with warm welcome. As the staycation is for a marriage proposal. The artisans at the hotel discreetly kept the secret, ensuring that every details remained confidential to create a perfect proposal. Special mention te Dian and Bino for ensuring that our dinner by the beach was a peaceful and romantic one. As well as Pipit, who is always the front desk with a big smile on her face. Aizal as well as for giving me and my gf a brief introduction to padle tennis which we had a good time playing. Given the chance, I would return to the resort again in a heartbeat, thanks to its exceptional hospitality and welcoming atmosphere.

Quiet and relaxing. Attentive staff, excellent service. We are staying with our one-year-old and our family are well taken care of during our stay.