Penang Marriott Hotel

My family and I had a wonderful stay at the Penang Marriott. We booked sea-view rooms, and they certainly did not disappoint. The breakfast spread was excellent. Special thanks to Zac and the front desk team for being so warm and helpful throughout our stay. We hope to return to this lovely place again soon.

We needed a good break after a busy year and Marriott Penang did not disappoint. Our entire stay was wonderful from the friendly & courteous staff from reception, concierge & room cleaning staff through to the waiters at the restaurant & bar. Our room was Seaview and wonderfully appointed, clean & comfortable. Location was fantastic. We walked to Gurney Plaza & Paragon every day (takes about 10 to 15 mins) and did refreshing morning walks along the promenade opposite the road. We left there very happy & revived. Every cent spent there was worth it.

Everything was fantastic at the hotel. No complaints whatsoever.

We had an absolutely fantastic stay at Penang Marriott Hotel. The breakfast buffet was excellent with a wide variety, and the bar was a great place to unwind. Every staff member we encountered was friendly, professional, and genuinely helpful.The facilities were impressive. We really enjoyed the swimming pool and steam room. The location is also very convenient, within walking distance to eateries, malls, and Gurney Park.In-room dining exceeded our expectations. Room service was top-notch, and the turn-down service was a lovely touch. We also had the New Year’s Eve dinner buffet and thoroughly enjoyed it.A special mention to the team for decorating the room for my wife’s birthday and surprising us with a cake. Such a thoughtful and memorable gesture.Overall, a flawless experience and truly deserving of a 10 out of 10. Highly recommended, and we would gladly stay here again.

Nothing to mention.

Their service, location and front walking space

Where to begin? The facilities were fabulous, food fantastic, turn down service sensational, but their greatest asset- the staff! The staff, from walking through the front door after an exhausting day of travel, to jumping in the car back to the airport on the day of departure, were beyond exceptional. No area of the hotel lacked when it came to their staff. Truly impressive.

Everything was on point. There was nothing I did not like.

Very helpful staff. Offered ideas where to eat. Room was comfortable and clean. Ate at Rasa Sayang Nyonya abd Kafka Cafe which were within walking distance. Very nice food .

Small issue. Shopping mall 20 min walk away.

I loved everything here, including the breakfast, but my checkout experience was very frustrating. During check-in, I specifically asked to pay for everything upfront—all charges and taxes—so I wouldn’t have to waste time at checkout. The staff assured me that everything was settled and that I could simply drop off my room card when leaving.However, during checkout, I was suddenly told that I had to pay an additional RM156. When I asked what the charge was for, the receptionist couldn’t explain and made me wait while they clarified. After wasting my time, they finally said it was for tax. This was incredibly frustrating because I had clearly stated during check-in that I wanted all taxes included, and the staff confirmed that everything was paid.Please stop making things unnecessarily complicated—just include all charges during check-in. If I order room service, I understand paying at checkout, but this kind of miscommunication is unacceptable. It completely threw off my plan, and I hate dealing with situations like this. It caused me unnecessary stress and a panic attack because things didn’t go as expected.

I loved everything here, including the breakfast, but my checkout experience was very frustrating. During check-in, I specifically asked to pay for everything upfront—all charges and taxes—so I wouldn’t have to waste time at checkout. The staff assured me that everything was settled and that I could simply drop off my room card when leaving.However, during checkout, I was suddenly told that I had to pay an additional RM156. When I asked what the charge was for, the receptionist couldn’t explain and made me wait while they clarified. After wasting my time, they finally said it was for tax. This was incredibly frustrating because I had clearly stated during check-in that I wanted all taxes included, and the staff confirmed that everything was paid.Please stop making things unnecessarily complicated—just include all charges during check-in. If I order room service, I understand paying at checkout, but this kind of miscommunication is unacceptable. It completely threw off my plan, and I hate dealing with situations like this. It caused me unnecessary stress and a panic attack because things didn’t go as expected.

The check in and check out proccess was very fast. Opposite the hotel there a beautiful park for walking along the seaside and its good for kids. Food can be found all along the hotel area.

The toilet and shower area was big enough and water supply/flow was perfect. Aircon and bed was comfortable.

No mouth wash, no welcome fruits or drinks etc. No live band/sky bar. Night drinking area was not cosy.No sense of being welcome when first stepped into the hotel. The attending staff were grossly inexperienced and was told that the manager was on a long leave and queries were left unattended to, not befitting a five star hotel. Food was also not up to expectations for room service and should be improved. Always unavoidable to touch the toilet bowl cover when flushing the toilet bowl due to the poor design.No automation for drawing of curtains.

Mostly great! Our room was club level, which was fabulous, with amazing views, a great bathtub, and excellent access to the M Club. We also loved the well equipped gym - super clean and has everything you need. The room itself was very spacious, with an incredibly comfortable bed and brilliant soundproofing.On our first day, we were also incredibly impressed by the food and the fact that the chef accommodated my food allergies without any issues. The staff in the M Club were fabulous, super attentive and polite. We dined at Kucina that night, and while the server was amazing, the chefs looked totally uninterested and annoyed that we came in an hour before they closed. Also a special mention to the room service staff, they were so sweet and loved a chat! :)

It seems the ball was dropped a little on the second day of our stay, waiting for almost one hour in the M Club for salmon and salad, and a whole garlic bulb added to my dish that night (allergic). Felt the check out experience could be friendlier. Check in was great, the girl was really friendly, but check out was lacking in something.

Facilities and clean

The services of check in and check out

Location, free parking all the time, services from all the staff, the room with bathtub, the breakfast…. and Netflix!

All good!

Nice hotel in Gurney Bay, all the staff were very pleasant and accommodating, There are good restaurants particularly Kucina, there are a couple of shopping malls about a 10 minute walk plenty of restaurants etc. Old Georgetown is some way away so if you plan to do a walking tour of the old town and jetties then best to get a grab car but they are very cheap.

Very good location in walking distance from 2 shopping malls . Opposite to the hotel there is equipped walking area along the sea , convenient for family with children for comfort walking. Hotel is very clean, room are spacious, staff is very friendly and helpful. Breakfast selection has good variety of food, beverages.

Breakfast area is not very big, sometimes need waiting for sitting for breakfast.

It’s new and everything is in top notch condition and functional. Love the soft modern interior, soothing color scheme, the scent around the hotel and lighting design. Friendly and helpful staff, Marriott standards of course! Great location too.

breakfast was great, many choices and the taste was marvellous.pool is nice, comfortable and relaxing

none..all was perfect

Staff were excellent, courteous, friendly and helpful.

Need a rowing machine in the gym

Very new and modern, functional design, lobby, live music, street food next door, central location

sparkling clean, waterfront, nice view

what a lovely breakfast all fresh and the cold press juices were beautiful the staff were well trained and super friendly, asked us straight away if we would like tea or coffee as soon as they we sat down

nothing all was fresh clean and plentiful