MACALISTER 288

The staff is helpful.

The hotel room is very small, not able to walk after opening a small hand carry luggage. The bathroom is small, with a standing shower and wet the toilet paper roll. Have never imagined such a small room in Malaysia. Furthermore, the air conditioning in the room is not cold at all and didn't sleep well. My room was the second from the staircase, every morning around 7am, there was loud noise when the staff moving around kicking off the cleaning work.

The location and cleanliness.

Our room #216 is too close to the trash / rubbish bins location, the collection truck came about midnight (check in date: 22/12/2025 - check out 24/12/2025), too disturbing during our rest hours, the noise from the water tap next room(#215) was too loud when the guest turned on the water tap.

The location is quite strategic, near Island Hospital and Drug store, if happen you visiting Penang for a Medical purpose, there is a nice Cafe at Ground Floor.

since the hotel is near-by residential area, there some night i heard dog-barking quite loud, but not on every night.

Nice clean rooms. Good to see amenities are provided - toothbrush etc. Dyson hairdryer a plus!

Honestly everyone has the same complaints- the noise from Jalan Macalister and the lift. The lift easy one as the building only has 3 floors! You only need lift for suitcases. It’s a great lift - only it’s very very slow. The noise from Jalan macalister can be fixed with replacing the balcony doors I think

The place is nice. However the sound proof is poor I can listen sound from outside. The staff is terrible worst even rectify invoice also need to do more than 5 times. Lastly I ask her manager come over only she can amend correctly.

the room was ok , they located in the middle of georgetown, friendly staff, clean environment

the hotel is located beside the main road, everyone at the back honk when we was trying to turn into this hotel, and specially the pagar is just right infront their main door, so we can't really speed up when turning into the entrance. the stairs that can access to the hotel is open to public on the day time. so imagine if anyone could access to your floor, or maybe to your room. think twice if you drive your own

Location .

Got insect flying in the bed . Not one . In a group . Complaint to the front desk . No solution . No room to change . Keep calling booking .com . No one answer the call for 30min .

It was great..The staff are so friendly..I like the vibe..And i can sleep comfortably there .

The lift are super slow..? But everything are super fine..

the location is good. Close to Island Hospital.

The lift. it was a bit scary.

Room is big with balcony

Very slow Lift and abit noisy as beside main road

You can get Good food from the restaurants

Super slow lift. Noisy rooms from both the next busy road and from the hotel.

- very helpful and friendly hosts- very good restaurants next to the hotel- laundry service

- you need a grab to reach the city center

They provide a water dispenser in the alley of rooms. Also an ironing stasion.

Their lift is a kind of hydrolic lift so it comes slowly

Many small details were thoughtfully decided upon.

Lack of a number to call reception. Need to print it for clients in room to know they can use their cell-phone to ask reception about anything.

the bed and parking

the lift. slow and rosak

The location is strategic and is close to many food amenities.

The soundproofing in the room is very poor, and I was woke up by the noise from the street in the morning. Additionally, the bathroom doesn't have a proper dry and wet separation.

There are good local foods /cafe downstairs !At the middle of no where or can also go to anywhere of the island - by driving or grab .Big room, basic but very clean . The bed was a bit hard but acceptable!

Parking & cleanliness.

Lift & no breakfast

The location and the parking

The water dispenser is kinda have some water supply issue

Well kept, subtle and well located.

Unfortunately, there’s minor smoke smell, I think left behind by previous guest, have to bare with it for 2 nights, but my clothes and stuffed toys absorb the smell and cause my wife having stuffy nose.