Pullman Bordeaux Lac

Pros +

• I liked that we were able to refill water at the water station located on the ground floor.
• Was clean spacious and nice staff i highly recommend worth staying with nice facilities

Cons -

• As soon as we arrived, we were greeted by a staff member who was unhelpful and dismissive. We had booked during one of the hottest days specifically to enjoy the pool, only to find it was out of service with no prior notice. When we asked if we could at least sit by the pool to sunbathe, the staff member laughed and treated the request as if it were unreasonable. This was especially disappointing, as the pool was one of the main reasons we chose this hotel. When we asked where we could sunbathe, she again laughed and vaguely mentioned the grass by the lake, offering no further guidance. The lack of professionalism and courtesy really dampened our experience. The food situation wasnt much better. The menu items were frequently unavailable, and for three consecutive days, we were told there was no whipped cream for the hot chocolateyet it remained on the menu. Breakfast was equally underwhelming. The bread was stale, and surprisingly, fried eggs were not offeredonly boiled or scrambled, which was a first in our experience. Pancakes and crepes were left out from 7am without being refreshed or reheated, making them cold and unappetizing. The fruit options were also poor, with brown bananas and visibly bruised apples and pears. Lastly there were webs on ceiling corners with flies and spiders near the window.
• Little bit far from centre but nice because its direct tram from th station