Tree Hotel at Iffley

Positives include a spacious room and generally clean facilities.

The listing and booking conformation for our room (special double) included a bath and coffee machine - Neither present on arrival. When I asked the staff about this they seemingly had no idea why these facilities were listed, and made no attempt to explain or rectify aside from offering me a complimentary drink from the bar (appreciated but hardly compensation, especially when the includion of a bathtub was a prime reason for booking the room in the first place. The hotel was also undergoing heavy rennovation - Something we didn't know until we arrived. Although the room was clean, it was clearly awaiting repairs; One of the windows would not close all the way due to a poorly secured latch, meaning there was a constant draft throughout the stay. When I made a complaint to the staff were really dismissive. I don't think they really seemed to care whatsoever. Extremely dissapointing and what made it worse is that neither the hotel management nor booking.com would take any responibility for the errors in the listing.

See comments above. I have...

Under full renovations. Old mattress and furniture blocking the landing space, disgusting dirty carpets, no radiator in bathroom just pipes for tripping over, it was full of marijuana smoking ( which I will tell police) Booking.com has this information plus photos and they still take your money. I asked for a full refund and they only said £8. For my next trip. Absolutely ridiculous. This place should shut down. No breakfast until after 8.30am

Bad

Very dated , scruffy and areas unclean needs major refurbishment. Breakfast was awful.

Shocking and poor standards

The room was not clean or tidy, bed sheets where stained, shower was not clean, noise from restaurant downstairs was very loud this was not customers as it was empty this was the staff playing music.Poor room and facilities, very misleading online with representation of room and standards

Room was disgusting, breakfast basic but ok

Nothing like the images shown on the website

Very poor room freezing bed like sleeping on a bag of bolts and the breakfast had to leave it .shower was hanging off wall did not work and cabinets filthy , more a squat that a pub / hotel .work is beign carried out to improve but wats there shold be usable . Never again .

Free parking

The location and the staff!

The shower not working. It’s mid redevelopment and it wasn’t that clean.

It was a nice room and tidy but no facilities. Very little toilet roll, less than half a roll. No heating whatsoever and No staff. A kind man who was in the separate building came and helped us and let us into our room. But there was no receptionist. Without the gentleman we wouldn’t have been able to get in even though we had paid.

no facilities. Very little toilet roll, less than half a roll. No heating whatsoever and No staff. A kind man who was in the separate building came and helped us and let us into our room. But there was no receptionist. Without the gentleman we wouldn’t have been able to get in even though we had paid.

It was close to where we were visiting

The room was cold, wooden floor with no carpeting added to the room being cold.The bathroom door would not shut and was cold.

The linen was clean and bed quite comfortable .

The hotel is very old and in a lot of disrepair. From very dirty carpets to wallpaper ripped off the wall furniture over worn and paint peeling in many places. There was no vegetarian full breakfast available and the breakfast served was small portions the full English was just two slices of turkey bacon one egg and baked beans. Dirty plates were on the landing floor when we arrived and still there when we departed. Very long curtains covered the radiator and made the room very cold until lifted to allow heat into room not out the windows.

On the web site it says full English how ever this is not the case as it Halal, which is fine but it does not state that on the web site so no pork, sausages there are chicken or turkey only.

The restaurant on site is Indian food only, so if you don’t want Indian food then you have to drive out to find somewhere else to eat.

The hotel needs to improve a lot. The room should not be rented out. No fire escape and exit sign on the bedroom door.this is a legal requirement. bedroom walls not in good condition Bathroom wall tiles are coming off the walls shower, not working Bathroom in very bad condition. They advertise full English. Sorry, but two chicken chipolata, one small chicken rashers, one not cooked egg, and beans are not a full English breakfast.

Good

Room bit tired not at all modern. Bath room not in good condition towel rail off wall, cold tap loose. Bed you can feel there's a ridge across the middle. There are signs saying sorry for the building work going on so they might be slowly doing the place up.

Nice place and the staff were great! I was quite late to breakfast and they still gladly and kindly accommodated me.

Location

How can you charge people for a room that is dirty falling to bits mouldy bathroom a bed that slopes as much as a ski slope and is as hard as a rock every step you take the floor board creeks the wall paper is falling down from the ceiling lamps that do not work

Breakfast options limited and it took longer than usual time to serve it.

Room had very basic facilities than described on website. Two bedside lamps and none were functioning. Shower very slow. Music played till 11pm in the evening so loud and it disturbed my sleep

Good location free car park

Breakfast was poor no bacon or proper sausage.Chicken sausage and some sort of turkey as replacement for bacon

We were told that breakfast time was 8am( it's quite late compared to most of the hotels we stayed). At 8am, we went downstairs for breakfast but we couldn't find anybody.. When we decided to have a breakfast elsewhere around 8:15 am, one staff turned up. Very bad

No breakfast

Very large room and comfortable bed. Excellent value for money. Tea, coffee and biscuits - excellent!

Clearly the rooms require a degree of modernisation but again what do you expect for such a low price.

The building is impressive. It's large and the rooms have high ceilings, they are spacious.The bed sheets and towels were clean and nicely presented.There is a nice pub/bar on the ground floor, and a carpark.The location was perfect for where we needed to get to.

Workmen ladders, vacuum cleaners, and various other equipment was left in the hallway.The room and ensuite bathroom were both in states of disrepair. Bathroom fixtures and in-room free-standing furniture were old and mismatched (which could lend character, but felt too random). The wall had holes where a towel rail had either been removed or fallen off. Wall paper was coming away from the walls and there was sticky tape holding it in place; curtain linings were ripped and frayed.Breakfast was ok, but when I asked for Scrabbled egg, they said they werent able to do that, but they could do a full english breakfast.... with a fried egg!