Doubletree By Hilton Hotel & Spa Liverpool

Location

location

Location

Bathroom had problems with leaking by toilet and by shower doors. We called by the hotel, during a tour, and urged to return back so that they could move us to a different room due to a power outage. No offer for compensation for our troubles. Also, getting to our room and relocated room was difficult because of the stairs - no help with our luggage from staff.

Location

Noisy heater in room. We had to move. Tired carpets. No bath, no heated towel rail in original room

The building is beautiful, clean and well maintained. The spa was brilliant.

On arrival, Anthony, Daniel and May were all welcoming, in a way that was professional and real. I came to stay for one night, chose to extend my stay and May in particular supported me making the process simple and exactly what I wanted a needed. The breakfast was superb. In the Koukash bar/restaurant area Megan was observant and paid attention to my needs in a responsive way. I never felt like just another visitor. I also received recommendations about places to visit and explore which was inspiring. I met Marwan and had a beautiful lunch, the chef really tuned into my likes and dislikes and I felt greatly cared for.

The spa and leisure area was extra, really reasonably priced and well worth it, but personally I’d of rathered that hidden in the cost of the room. The room rate would’ve still been reasonable with it included. It would not stop me booking again though, I’m already planning to return to this wonderful place with wonderful people.

Staff were quite nice

The room was absolutely freezing to the point where i could see my breath. Called 3 timesFor help… when I returned from the spa there were 3 heaters in my room that didn’t do much as the ceilings were so high wasn’t a comfortable stay tbh

The food was nice

The room was cold, even with the heating on full, I could not sleep plus they had no gas meaning no Guinness or beer which was disappointing.

Was clean and tidy nothing special

Added a pack to the booking for a special occasion , room looked like it was thrown together no real effort drinks were not ready for us like requested on arrival , the price of the food is really not worth it inside the hotel would advise to stay away from the breakfast especially , also didn’t receive everything we payed for , really clean and great location but can stay in a hotel round the corner for half the price what offers the same really

Couldn’t be in a more perfect location! Everything was walkable: the train station, shopping, docks, Christmas market, Cavern Club - all the main attractions we wanted to visit was a short walk, was really impressed! Lots and lots of things to do nearby! I don’t feel like the images on site do the hotel much justice, it’s much nicer looking in person! It’s a beautiful hotel. The room and bathroom was really spacious and super super clean! Bathroom was very modern and beds were comfortable. They kindly left us a complimentary Happy Birthday cake which was a nice touch :)We used the Spa facilities for £20 (Pool, thermal bath, sauna and steam room) which were really nice and again super cleanStaff were friendly. They let us store our bags whilst waiting for check inWe didn’t get to experience the food or drinks so can’t comment there I would definitely stay here again and would recommend to friends!

Nothing at all! Although I did pay for the balloons package which was supposed to come with the swan towel but they just done the balloons without the swan :( but not a biggie. They did leave us a complimentary Happy Birthday cake though, which was lovely!

It’s a great hotel & the location is excellent. Loads of bars / restaurants near by and only a short walk away.

Excellent restaurant and bar. Lovely twin room, great shower, friendly staff.

Parking not included.

Location, appearance, room size.

Breakfast was ok at best, both coffee machines not working.

Staff were great and the location was perfect to walk the city. Spa facility and staff were also amazing

bed was a bit hard but not really much to complain about.

Friendly staff, great location, and nice facilities.

Friendly staff, great location, and nice facilities.

The location of this hotel was great, and ideal for us as a group of 4 who was visiting Liverpool for the weekend to watch the rugby league ashes test.

Extremely Disappointing Experience - Avoid This Hotel!I stayed at the DoubleTree by Hilton in Liverpool City Centre for one night (Saturday), paying £470 for a room with two double beds. However, the experience was a complete disaster.The hotel issued us with just one room key between four of us, which is completely unacceptable. When the last guest arrived at the room, they were unable to get in because they didn’t have a key. They then went to reception to request an another room key, only to be told that the hotel’s key system was down. This meant they couldn’t gain access to the room at all.After waiting for what seemed like forever, the hotel finally sent maintenance, who had to force their way into the room, damaging the door in the process. The worst part? They then charged us an unauthorized £100 for the door damage — even though the damage was caused by their own maintenance team! We were advised not to interfere with the situation or we’d be liable for further costs.When I spoke to the hotel, they also revealed that they were aware of issues with the building, including a fault with the fire alarm system. If that’s not worrying, I don’t know what is. What if there had been an emergency? How would the emergency services have accessed our room in time?To top it off, the customer service was nonexistent. I’ve called the hotel three times to speak with a manager and each time I was promised a return call. None of those calls came through. I’ve also sent three emails in response to their initial communication about the charge, but no one has bothered to get back to me.As a former Hilton Honors Gold member, I’ve stayed at Hilton properties across the world and have never encountered such a poorly managed, disorganized, and frustrating experience. The total lack of communication and accountability is inexcusable. I will never be booking with this particular Hilton again, and I strongly advise others to avoid it too.

Couldnt stay for breakfast, staff made sandwiches for our trip instead at no cost.

There was a wedding, and the music went on till midnight, we had an early start the next day so not ideal. The function room seemed very close to our bedroom so was very loud.

The property is very nice decor and some old some new parts, the food is very nice and breakfast Buffett style has a lot of choice

The stairs, and not being able to use the pool in the evening with my granddaughters, I know it is a spa but Surely after 19:00pm the pool is not being used so is being wasted

Very well situated with parking close by

Clean and stylish

Location was ideal. Easy to find and easy access to the city

I tried to cancel and was told I couldn’t then I tried to reduce my stay from 2 nights to 1, and was again told no. It was too short notice. Then on the morning of our trip the hotel phoned to see if I was still going as they could see I tried to cancel as they had a few people wanting to book last minute and they were very abrupt on the phone. The rooms were well kept but very noisy and the beds were very uncomfortable. I was very disappointed with the hotel for the way they were not helpful in trying to help me out with the booking .