Hotel Gerbermühle

Very good vibe. Everything was good. Big thanks for the staff for upgrading the room. The food for the breakfast was amazing

Bad stay worest hotel in frankfurt

Every thing was dirty dust and bugs every where kitchen smell and hair on the toilet , the toilet was not clean it was soo dirty never booked again.

Loved the breakfast. Loved the location. Loved the staff.

Daily cleaning periodically did a poor job at cleaning the bathroom.

Great location and great meal at the restaurant Staff and service was great

The shower had lots of black mold and my wife wouldn't even use the shower The mattress on the bed was a bit soft

Staff is amazing

Our room was very smelly. And bed was too soft

Staff super nice, they go the extra mile to help the customers. Morning walks on the Main river path are nice and I fully enjoyed that. Bed sheets / shampoo of high quality.

A/C proved defective in the Junior Suite on a hot day 35C. Opening one window = flies coming in. They buzzed my sleep, keeping me awake. Bathroom floors are outdated. Prior water stains on the sink and bathroom floors, giving the impression of unclean from many prior years of use. Wooden floors don't spark either. Suggestion: Change the cleaning solution. Sorry, I expected a bit more from a 4-star hotel denomination.

Location is perfect for biking and quiet evenings. Easy access to airport and downtown.

Don’t book it for ur own sake

I have booked for 3 person and they provide a room with double bed , and when I ask them they said u have to pay for the third bed !!! 30€ !!

The location on the river is great, very friendly staff. We had one of the best meals at the hotel restaurant and even found a South African wine which we were very impressed with.

The property is a bit of a drive from the city or alternative restaurants, but the reception clerk gave us a map and guided on best routes and parking.

For an unexpected work-weekend in Frankfurt, I choose Hotel Gerbersmühle based on its location (in the outskirts of the city with easy parking and easy access to urban parking lots) and the pictures (indicating nicely furnished rooms and convivial common spaces, optimal to get some work done and reading- with the option of the bar and a restaurant). I definitely must not have been paying close attention at the time of choosing. The hotel, in my view, poorly qualifies as a soulless motel with little to offer in terms of services and accommodation. The room, on the second floor, overlooking the garbage area, exterior toilets and a small parking lot, felt arbitrarily and poorly set up. A bed with a huge white headboard with some built-in spots, one chair stuck in in the corner, etc. Outdated, boiler-plate design. Somewhat hopeful, I inquired about other available rooms but the person at the reception stated that "the hotel was fully-booked." (At breakfast ... only two tables were taken ...)There was a rank smell in the passageway on the second floor; it confirmed my general impression: the hotel seems clean but lacks shine and fresh air.The lobby/reception area is merely a hallway to the restaurant, painted black, without a sitting area. On average, a budget chain hotel probably scores better in terms of infrastructure, functionality and hospitality.On the second night, very loud dance music resonated through the hotel and my room. Apparently, Gerbersmühle was rented out for a party. When, finally, I went downstairs to the reception to inquire and complain, a kind person from the restaurant apologized and offered me a drink while trying to find the receptionist. Upon the latter's arrival, he told me, unapologetically, everything would end by ten. He couldn't care less; he was packing up some things in a box and was on his way out.

Breakfast at Gerbersmühle is just bland and served in the, somewhat dark, bar area where, during my two days stay, the heating was on low; (zero temperature outside). The restaurant with a nicer park/river view is set up for dinner yet off limits for breakfast. Optimizing the guests' experience is not a priority at Gerbersm¨hle. The only nice surprise was the kindness and professionalism of the lady managing and serving breakfast.At checkout, when I was prompted whether "everything had been in order," I "confirmed" but added that the hotel did not live up to my expectations. The receptionist did not inquire any further, just added "that there was nothing she could do about that" - which was probably true.Gerbermühle is very overpriced and, above all, soulless. In terms of hospitality, there are tens of better places in the city; do not stop off here.

We arrived to the hotel during the Christmas season, which was all decorated and illuminated with magnificent lights. The hotel is located away from the city so it is quiet with the charm of an outdoor courtyard on the banks of the river. The rooms are big and very clean. The crew very welcoming and plesent. Free parking.

The reception is until 23:00 for us it was ok.

Nothing special

It was too loud in the lobby at midnight as the rooms are in lobby gallery it was extremely uncomfortable to sleep, the management didn’t even bother to take care of that.The breakfast is very ordinary the staff isn’t ready to move an inch to accommodate….on one occasion the restaurant cook was missing and no fried eggs were available!

A beautiful hotel , a lovely spot to stroll along the river.

The Charlotte suite has a lovely view of the river from one window.the other two with unfortunate views of garbage bins. if they were placed behind a screen ot would be better.Yet still a lovely place I'd happily return to .

The bed was very very comfortable! Interior design with the art decoration was incredible. A lovely restaurant with amazing food and great service! It’s really nice to walk along the river too! And free parking is amazing!

I think it said the rooms were sound proof but we could hear the noise from the reception area from inside our room.

The staff was fantastic, friendly and helpful. The food was amazing although the menu is a bit limited. Breakfast was decent but not a great value. The hotel was very clean.

Two things. The location, even though it’s on the main it’s remote from walking to shopping and other restaurants. (There are a few nearby). Secondly the hotel is showing its age and needs a update.

Pretty location on the river

We were looking forward to a nice dinner but waited hours while servers dealt with a large group having a party. Finally out of patience, we got up and left. This was clearly a problem with the manager who tried to step in and help the servers but only managed to confuse them as to their responsibilities.

Location, staff, interiors, restaurant, service, Aqua di Parma in bathrooms ❤️

Location, clean, staff.

Invoice in German not in English.

Location and comfort friendly staff,no surprise,restaurant serves excellent food .

Nothing to dislike ,lovely overall.

Lovely modern and clean hotel overlooking the river. Our junior suite was large and comfortable and immaculately clean. Great outdoor bar and food area. Nice peaceful location.