NH Brussels Grand Place Arenberg

Air conditioner did not work

Convenience and excellent location for me.

The possibility to have a small and fast breakfast for a reasonable price. It's one size fits all.

Location, friendly staff and check out was at 12h00 which is good for a slow morning on the weekend.

The bed was not very comfortable due to the pillows. The room was too hot at some point at night and it was not possible to turn on the AC since it was not working. The shower is too small and the shower curtain was moving towards us during the shower so it was a bit disgusting. The shower floor was flooded within seconds of turning on the shower. Very disappointed.

Everything! Comfy bedroom and bathroom! Delicious breakfast! Huge variety of products! Excellent hotel !

We liked everything!

Good for easy access to the station. But worst NH hotel I have been it. Avoid.

Except for the breakfast that was dissent there little to like in this property. It is dirty. Rooms are cold and it takes a degree to find the heater and make it work. The water in the sink was cold only. Room was not cleaned after the first night. Price is adequate for NH but the hotel facilities and service are rather of a roadside inn.

A good location.

The hotel appears older with broken tiles. Several areas like the shower and sink were not as clean as a would prefer.

Location, it was on a upside street, a bit harder to get to when you’re tired. But very very close to the center and metro/train station.Room was perfect really, it was big enough for 2, but hated the glass bathroom, so when someone was on the bed he could almost see inside the bathroom.

The windows don’t open, sometimes I felt like it was suffocating.

The staff is super friendly, they completely did everything to fullfil what they promised in the digital check-in, the location is super convenient.

The staff were extremely friendly and helpful. The location was absolutely perfect and great walking distance to anything you need to go see!

It was just a little tiny in the room.

Great location, 5-10 mins walk from Central station, received free drinks if you opted out of room service each night which was a good incentive.

Mold in the bathroom

Location is excellent, staff very friendly, room was very comfortable, price moderate but not too high, check-in very fast, breakfast ok

The elevator too small, only one (out of two) worked, I used stairs from the 7th floor to avoid very long waiting for the lift Stairs were also very narrow.

Location

The room and elevator and lobby

It was comfortable and clean and within walking distance to Grand Place. We would stay there again.

The hotel is old and not clean. Thin walls and constantly noisy. Construction work started early around 7am.

This recently sold hotel chain has a lot of hotels around Europe, and this one is close to the Grand Place in Brussels, a obvious destination. The rooms are on the small side and the breakfast is OK, but potatoes in scrambled eggs? The hotel staff is bored and not very guest-interested. They recently were sold by their Spanish owners to a Thai company and the employees seen unconvinced as to the situation. I don't think this hotel deserves more than a 3 stars rating. I would go elsewhere next time.

Location

It was a nice size room with a street view.

The internet was not working properly. It keep slowing down or not working at all at times .

This is very near the Brussels Central train station and we are able to visit various places daily without having to stay there. It is also within a short walk to shopping and dining areas.

Very central location, we can reach everything in the city center within walking distance. Easy to find restaurant and bar around the hotel. Also, very quiet at night considering it is still in the middle of Brussels. The parking lot also average, a bit narrow for a big car, we drove a VW T-Roc, it was ok.

The location of this hotel is close to the Grand Place and the Central Station.

While this hotel is not cheap, it offers small rooms with about18 inches of space between the bed and the wall.The bath is clean, but small and uses one door to close both bath and internal hall. Everything is very cheap from decor toroom construction. The breakfast woofers lots of little dishes, but stretches the scrambled eggs with potatoes. No fresh orange juice. In general a disappointment. The lobby is nondescript. I had had trouble getting info about the property as I was planning to take people to Brussels and contacted them. Instead of replying from Brussels, Madrid, knwing nothing about Brussels replied. At check in I asked who owned the hotel and was told new Thai owners, and the Brussels staff seemed left in the lurch on the matter, I think you can find a better hotel.

Location was great, but watch out for the up hill walk.

Ordinary breakfast , improvement needed, for a 4 star rating hotel. Bathroom a little old.