The Cura Hotel Kensington, London, a Tribute Portfolio Hotel

The location

THERE WERE BED BUGS I don?t feel like I?ve been properly compensated at all for this matter and it?s been such a TRAUMATIC experience for me. I?d remove all stats from this hotel if I could!

great decor and art, comfy bed and close to transportation to anywhere I wanted to go!

Staff were really friendly and helpful. Rooms were modern and clean.

Only complaint was some staff did not make us aware of the all the options beside the buffet available such as omelettes. It depended on who sat you as whether they made you aware or not.

Location

I recently stayed at this hotel and unfortunately experienced several issues during my stay.On the first night, the room was extremely cold. As it was late when we arrived, we didn’t report it until the following morning. Maintenance did attend, but the heating could not be fixed and we were told there were no alternative rooms available. Two portable radiators were brought to the room as a temporary solution.The following day, we were moved to another room. However, the heating in that room was also not functioning, and the radiators were taken back to the previous room. This meant the heating issue was never properly resolved during our stay.In addition, the room safe did not work reliably, and the hot water was inconsistent. In the mornings, particularly around 8am when many guests were showering, the water was often freezing.Overall, while the staff did respond when issues were raised, the fundamental problems with heating and hot water significantly affected the comfort of the stay.

Great location Very clean and well presented Excellent breakfastComfy room

A little bit pricey

You could tell that the hotel was recently refurbished. Everything was looking so good and new.

The breakfast was really good and tasty, however it would have been great if there was some variety from day to day.

A very comfortable stay. Large room, clean and modern design.The hotel is (really) 3 min walking from Earl's Court station - direct from Heathrow airport if you take the piccadilly line). Even that our stay was in the low-ground level, I was afraid of lightless and the use of the stairs. (but it was bright enough and you could open the window)When I asked, they offered to change my room (but I was not sure if my new will be large enough), so I kept my original booking. (That means if you do not want to use stairs or you have to stay in upper floors, try to define during your booking).There was a very nice style of art and colours in the room, in the corridors, in the lobby (a very clever art decoration with painted books), in te bar and breakfast area, everywhere.The bathroom was very clean, with easy use of shower to moderate the water temperature (you know sometimes in England there is a difficulty in this).The heating was perfect (winter in London) and easy to regulate during day and night. The bed was large, very comfortable and with very nice pillows. There was extra a small sofa and two armchairs to sit around. The staff was very friendly and helpful. Also there is a nice gym (24h open).The breakfast was perfect, with many choices, from the typical English to any healthy other choice you would prefer, including nice fresh fruits, smoothies, etc. The breakfast area is in front of the road, with plenty of room and light, with comfortable and many chairs.The neighborhood is full of shops, choices for eating (many ethnic cooking), also convenient to take bus (if for any reason district, circle, picadilly and victoria ...lines are not enough for you). In walking distance (10 min) is the shopping area of High Street Kensington.

We loved friendly staff, especially Mrs.Nilam, and good breakfast offer - it had Continental and English offer with lots of fresh fruits and vegetables. Only issue that we’ve had was in the beginning where we’ve gotten Queen room in the first floor with bed in the corner. That room would be ok for one night, but not for the whole week as we stayed, because it was soo small one couldn’t even open a suitcase without using the whole space. But at the end friendly staff changed our room to another Queen’s room on the 3.floor facing the street and that one was ok. I recommend the hotel if you want to feel homey and not just a number.

Queen’s rooms are quite small, definitely not 17m2 living space as advertised.

Great location just a couple of minutes walk from Earl’s Court tube

Cleaners vacuum hallways outside room at 6:30am

Disappointing

Dont leave anything in your room, or it may magically disappear and the hotel will simply say 'the cleaning staff has not found anything', instead of making a proper investigation. I left a nicely wrapped chocolate box in the room, but it magically disappeared...All the rest was fine, but this incident and how it is was handled leaves me extremely disappointed

I was really impressed with the hotel & location. It has had a recent refurb & my room was even better than the pictures, super comfy bed, great pillows (which is rare) & easy access to central london. The food in the restaurant was absolutely fantastic, very fine dining & all the staff were super helpful. Would 100% stay again.

The only thing I didn't like was that my room was in the basement & therefore had no windows, however I can't fault the room itself. I would just ask for a higher floor room if I stayed again. I would also make a small suggestion of the inclusion of a toaster for breakfast rather than just bread... minor but a tweak.

Location is very convenient. Nice designed rooms. Good breakfast. Staff is young and polite with smiling faces. Murat was especially helpful for the luggages after the check out.

Our room was located at the old building. Had a huge wood framed window that doesn’t fully close! When the room is tiny and the bed is next to a window that has a breeze when it is 0 degrees outside that is a problem. We warned the staff every morning. Neither they find a temporary solution to fully close it nor they offered to change our room. During our 3 nights my head was freezing every night. I finally used some clippers to tighten the curtains to lessen the air blowing. In summary the receiption is just a polite listener not a problem solver.

Bar/restaurant was helemaal prima. Special thanks to Melin? (from Nepal) and Mark (breakfast king).

Gorgeous hotel, looked great in pictures and is much better in real life. Beautiful interior, great location, the stay was comfortable and aesthetically pleasant, and the room had all I needed. Loved the USB-C chargers next to the bed, no adapter needed!

Love the style of the room, comfortable bed, comfortable dimensions for the shower. Staff team was super helpful and polite.

It was a beautiful and relaxing stay. Modern but also in keeping with local character. The low lighting, Christmas decorations, pictures in hallways and rooms were beautiful and gave the place a very relaxing feel. I would stay again.

Excellent location: Only a 5-minute walk to Earl’s Court station, with a direct line to Heathrow that takes around 40 minutes. Very comfortable bed. Reasonably priced, especially considering it was over the New Year period.

I was initially allocated a lower-ground room with no windows and a damp smell. I raised this with reception and they moved me to a different room, which I appreciated. There is only one lift and it does not go to the lower ground. If you have heavy luggage, it’s worth requesting a room on an upper floor. The rooms are quite small. I had a large suitcase and had to place it on the bed to open it. Fine for a short stay with a small bag, but I’d recommend booking a larger room if staying longer or travelling with big luggage.

The location was excellent - close to everything. Beds were also very comfy and a la carte breakfast was also very nice

The WIFI was not working properly and signing up to Marriott did not improve it either. The kids room was not clean - had Mcdonalds wrappings etc in it when they entered. The staff were quick to give them another room.

Very clean and smart hotel with lovely staff and great breakfast. Very close to shops and underground.

When we tried to call reception the phone didn’t work (had no dial) and when we spoke to reception in the morning they said this was an issue they have been having since they refurbished. My advice would be to make customers aware before there stay also make sure there’s batteries in the tv remote. We tried to call reception that night to ask for more but your phones don’t work so unable to communicate this issue

Staff were exceptionally friendly and helpful. Wonderfully comfortable and large bed. Very stylish.