The Mandrake

The hotel is beautiful and radiates such a calm vibe. The staff were friendly and made fantastic cocktails at the bar. Our terrace room was lovely and clean with a well stocked minibar. We can't wait to go back.

Absolute scam hotel tried to take 150 per night for mini bar which I wouldnt even use!!!! Place was mega dark and dank and I would have been horified what it looked like under UV. It was also attached to a seedy looking club next door

Everything. It was a scam and booking.com had to get invvolved and refund the booking after they tried to change the contract and scam me a bunch for a deposit! Reception were rude, confrontation and agressive to try bully me into paying their extortionate deposits.

cool hotel and great decor

restaurant was cold. A/C didnt work properly in the room

It’s boujie and aesthetically pleasing

Passively overpriced for the basic small rooms. Nothing special about the rooms at all. Some facilities available in the room didn’t work and the wooden floor was marked, making it look dirty. The bed was average.

Location

Integrity , cleanliness, tv, food, room

Very cool decor and bar, but rooms were plain and basic. Nice bathrooms.

Poor service and plain rooms. Only had breakfast on one day out of three because it was so bad. Some items burnt others still fridge cold.

The room was very small and we had expected a lot more for the money.

It was very overpriced compared to other hotels we stay in in london such as Sanderson, Mayfair and lanesborough

Very clean and very nice staff, they gave us a free upgrade. Really made us like vip guests

Have nothing bad to say

Fab location, friendly staff/team members.

Description misleading! I got the room because it has a terrace and I love fresh air/daylight. What was not mentioned was that it was shared with a few other rooms! I had to keep my curtains drawn throughout my stay (keeping daylight out) because anyone passing could see in the room - no privacy! Soundproofing was non existant. Room small and a far cry from the photos. In the evening lighting was very poor and at times felt unsafe.

The locations excellent , for food , shopping , gyms , transport , events , theatre , art . The hotel entrance is like an entrance to German techno club Bergheim or art installation , even the entrance is an experience . The steam room is excellent , quite hot , the cocktails , food , vibe etc it’s all impecable really . They even had gong healing meditation and reiki . Just wow . I loved it .

One niggly thing . The steam room is included for hotel guests but if one wants to use the salt scrub or mud that’s in the steam room area that’s an extra £120 and well that’s got to change . There’s a floatation tank for another £120 & not a pool so if the only thing the guests can use is the steam room , well then guests really shouldn’t be charged £120 for that .

Beautiful hotel, however disappointed with the bar closing very early for such an establishment. I upgraded to the best suite as the terrace rooms were small for the price. If you are charging £600 + for a small room, then you expect all of the communal areas ie bar to be open later. The barman informed me they would stop serving cocktails at 2130 !!!! The Mandrake suite was very nice but the room needs to be checked before hand to make sure it’s all in good order. Telephone didn’t work, one TV didn’t work, radio didn’t work, bathrobes missing, drench shower broken . For what is quite a hefty price I expect these things to be perfect .

Bar closing early, a lot of details in an expensive room where not checked to make sure they are working.

The hotel facilities albeit not extensive are beautiful. I have particulatly enjoyed the artworks and design of the space over the years.

The personnel needs more training as those at the reception have become ruder, more impacient and less accomodating to customers. As a 5 star hotel, the experience should be seemless and the staff very friendly. I have been well treated by Simone Strnad. However, other people at the reception have not been welcoming and friendly during my recent stays. The experience at the hotel does simply not feel like that of a 5 star hotel and I am unsurprised that the rating has gone below 8 on Booking.

The quirkiness of the decor and the rooms were lovely.

For the level of hotel, we had to ask for another bathrobe (as a staying couple they only supplied one on arrival!? ) also had to ask for them to replenish the coffee and water. This all should have been automatic. Breakfast on day one was nice, in the restaurant. However breakfast on the following two occasions was up stairs in the garden room. Cold iron seats to sit on, no cushions, service was very slow and when the food did eventually arrive it was cold! They would have been better keeping it in the restaurant although don’t think this would have improved the food quality. Disappointing for the level of accommodation.

A very unique hotel, amazingly decorated and an awesome hidden baclony if you choose the terrace option. Friendly and helpful staff.

For the price, the room was quite small. However, it was well laid out and with the bonus of a baclony, I am not complaining too much :)

Staff were friendly

Rooms where too small and there was lots of noise, it is uncomfortable for work and families

Staff were friendly

Rooms where too small and there was lots of noise, it is uncomfortable for work and families

Excellent location and great art all around the hotel. Good vibe at the hotel and staff was great. Overall a good experience.

The “balcony” wasn’t really private and on a shared walkway. No bath robes in the rooms. Locks on doors are a little finicky.

Excellent location and great art all around the hotel. Good vibe at the hotel and staff was great. Overall a good experience.

The “balcony” wasn’t really private and on a shared walkway. No bath robes in the rooms. Locks on doors are a little finicky.

Great location, great and helpful staff that gave good recommendationa for activities and food.

Was a little busy and loud, large groups meeting at the bar partying late on a Thursday night.

Service was amazing, all staff were so polite and friendly. 5*++ service and more! Room was great and bed was so comfy and big! Definitely a great vibe and would highly recommend!