Redchurch Townhouse

Beautiful property with very comfortable beds. Tons of amenities and great location.

Minor thing, but it wasn’t clear what was complimentary and what would be at an additional cost. The supplements in the bathroom are not free. I couldn’t find prices for the mini bar either.

Location was great. Room was comfortable. Lovely Minibar and room service.

It was perfect.

Fantastic beds with best pillows you’ll ever lay your head on. I’ve stayed here many times -love the location and the rooms are generally well appointed and extremely comfortable

The heating in my room didn’t work. The room was cold and wouldn’t warm up, and there was a loud humming noise from the heating system. After trying everything to get it working, I eventually had to turn it off completely and went to reception to report the issue. I was provided with a portable heater and the staff member said something about the system being faulty. Really quite disappointing for a premium hotel.

Beautiful boutique hotel. The location was great and the staff were very friendly and helpful. So many bath products to choose from and the bed was super comfortable. The attention to detail was amazing.

The restaurant

No view from the windows, small room

Great location, helpful and friendly staff. The hotel decor and extremely comfortable bed. The considered extras in room. The beautiful Cowshed brand products in the bathroom and all the thoughtful skin products and little extra’s you may need when traveling. The hotel restaurant and bar serve a great breakfast and dinner or have a drink at the bar. Loved staying in Shoreditch and definitely would come back and stay and recommend The Redchurch Townhouse.

The room was spacious, very comfortable beds and beautiful decor.Great amenities.Staff were very friendly and helpful.

Could not fault anything

The size of the room and the bed - HUGEBeautifully decorated with everything you could imagine availableGreat bathroom, the fluffiest towels and best toiletries

A minor thing - I really don’t like wooden toilet seats

Facilities, decor, staff

Beautifully appointed room, quiet , understated luxury, relaxed staff , fabulous location.

Everything was amazing. Staff are very friendly and helpful. Location is more quiet but local to all the hot spots exactly what we wanted! Definitely come back.

Very comfy beds with sheets that perfumed of clean!

Some staff members were less friendly/experienced but at the check-in/check-out we were lucky to have the best!

Loved the location, rooms, convenience and interiors

It’s a matter of expectations

Staying at a Soho House hotel naturally sets your expectations higher than usual. With rates around €600 a night, you anticipate a level of service, comfort, and attention to detail that stands out from the average hotel experience. It’s not about expecting perfection or a seven-star standard, but you do expect something noticeably above the norm—especially when it comes to how problems are handled.During our stay, these expectations were put to the test. A technical fault meant we had to shower in cold water, which was far from ideal. While issues like this can happen anywhere, what really matters is how the hotel responds. Unfortunately, this is where our experience fell short.The front desk did not manage the situation well. There was no real apology, no follow-up, and the next day, staff seemed unaware of what had happened and simply asked if the problem was resolved. At this level, a sincere apology and some genuine concern are the minimum you expect. We weren’t looking for compensation, just basic courtesy and respect.To be fair, we did meet some staff members who genuinely cared about our comfort and went out of their way to help, which we truly appreciated. Their kindness made a positive difference, but sadly, it wasn’t enough to outweigh the disappointment caused by the poor handling of the main issue.But when others on the team simply passed the problem on or couldn’t bring themselves to apologise on behalf of the hotel, our overall impression suffered greatly. It’s striking how just one person’s attitude can have such a profound impact on your experience. In our case, it was enough to leave us disappointed, determined not to return, and compelled to share our story.It’s a real shame, because the hotel itself is lovely, and our room was exactly as expected, with details that even exceeded our hopes. But all of that was overshadowed by one instance of poor service that tipped the balance and left us with a lasting sense of disappointment.

Amazing location, friendly staff, room has superb facilities

Wonderful spacious room and bathroom , quiet location, friendly obliging staff

Location is amazing but on a quiet side street perfect for retreating after a long day. The amenities made our stay incredible - daily housekeeping was next level with refreshments and sweets for us daily. Big thank you to the room cleaning staff and professionalism.

A really lovely room with super comfy large bed, great bathroom, shower gels, shampoo and everything you could need for an overnight stay. Staff are really helpful.

Shower door had a huge gap so lots of water leaked onto the bathroom floor (should have mentioned that to the staff).

A really lovely room with super comfy large bed, great bathroom, shower gels, shampoo and everything you could need for an overnight stay. Staff are really helpful.

Shower door had a huge gap so lots of water leaked onto the bathroom floor (should have mentioned that to the staff).

Property is very basic in terms of amenities, but our room was fantastic. The bed and bedding were very comfortable, the shower was heavenly, the bath products were high quality and plentiful!

The downstairs restaurant wasn’t very good - both food and service.