Montcalm Royal London House, Autograph Collection

The property was in a good location and upon first glance was very nice and welcoming

The room and spa facilities was unfortunately dirty, was old used contact lenses and dirty underwear, and stained floors in both the bathroom and bedroom left in our room which was brought to the attention of the cleaning staff. Room service took way too long and the tv wasn’t a smart tv at all as you could only access tv channels and not any apps etc.

Location, size of the room, bar and restaurant open all day, great breakfast, service staff always willling to help

Hotel and spa need a little update and better maintenance

"I recently stayed at The Montcalm Royal London House with four friends to celebrate my 50th birthday, and it was an exceptional experience from start to finish.Since we arrived early, we weren't entirely sure if the two rooms I booked would suit our group of five. The staff were incredibly accommodating, personally showing us different room options and letting us decide which layout worked best for us. We eventually chose two adjacent rooms, and they kindly opened the connecting door and provided an extra bed free of charge, which made the setup perfect for our group. The service was great throughout; we requested extra towels and robes, which were delivered promptly, and I was touched by the lovely welcome chocolates left for my birthday. Another generous gesture was when they waived the charge for the extra bottled water we took from the fridge after finishing the complimentary ones. The rooms themselves were lovely, clean, and featured impressively spacious bathrooms. We also enjoyed the convenience of having a bar and two restaurants right on-site. The location is brilliant—just a short walk to the Tube—and the spa facilities are a great bonus.The breakfast buffet was amazing too. We had a wonderful stay and would definitely return!"

The only downside to our stay was an unfortunate incident at the rooftop bar. While the cocktails were delicious, a member of the wait staff accidentally spilled a drink, completely soaking my dress. It was quite upsetting and cut our evening short as we decided to head back early. To his credit, the server took full responsibility and insisted the bill was on him. Although I felt for him, it was a disappointing end to the night since I was left with a ruined outfit."

Breakfast , room , and staff were friendly esp the person the checked us in

All was good

Breakfast was lovely.

This was one of the worst hotel experiences I've ever had. At the arrival, we were greeted by an utterly smileless, robotic-like young man, who agreed to charge the deposit on a different credit card from the one I had listed upon booking, then just blantly informed me that "oops, it went on the same card" without an attempt to fix it. We had booked a room with a city view, but were placed on the 2nd floor overlooking a street and office building across. The room had empty minibar bottles under the bed (see a picture), and clearly had not been cleaned to a standard. We then proceeded to order room service from the menu online. I ordered halloumi fries, but was brought something that the waitress claimed was a halloumi club sandwich, although no halloumi was detectable on a piece of white toast with thinnest layer of avocado and one slice of lettuce and tomato, for the price of 18 pounds (see pictures). The waitress got aggressive, telling me that I should have ordered from the menu on the tv, and that it was the receptionist's duty to inform me that the menu online was not updated. At this point my child was visibly worried, so I just asked the waitress to please take the sandwich and deduct the cost. She promised to do so, and to bring me a new bill to sign. After half an hour, when she still had not returned, I went downstairs to find her and to sort the matter myself. All in all, the hotel and its staff were among the nastiest I've experienced, and closer to 1 than 5 stars.

The staff were so helpful and welcoming. Lovely modern and comfortable hotel in heart of the city. Loved the rooftop restaurant and bar. Thoroughly enjoyed our stay. Would definitely recommend. Thanks to all the staff❤️

Poor and over priced for...

I didn’t like the fact that the staff was not helpful when it come to the room as there was things broken with the equipment and couldn’t regulate the heat in the room which made the sleep at the property uncomfortable

Staff were helpful and courteousBed was well made and comfortable

Bathroom wasn't cleanPersonal belongings were taken to the wrong roomIn room phones didn't work-unable to contact reception/use in room servicesTv remote didn't work/tv kept losing signal

The bed was very comfortable, the adjusting Led lights.

Mini bar not included in the price, you could not modify the temperature in the room.

The hotel pleasantly surprised us with balloons and cake for my fiance’s birthday. The staff were super helpful and friendly. The bed super comfy, great location, the jacuzzi was just right temperature. It was a great treat to stay there

The swimming pool could be bigger but despite the small size there was always space to have a dip. We were only supplied with one bath rope - we needed 2 and asked for one but never received it

Amazing hotel, great location. The staff were very friendly, the rooms were lovely and it had a mixture of everything.

Sadly, the food. We found it very oily and the bar downstairs seemed very unsure as to what Gluten Free meant.

From the moment we arrived we were treated so kindly, after a really stressful birthday morning myself and my daughter were offered a complementary upgrade on the room and breakfast, everyone just went above and beyond the entire stay, I can't fault a single member of staff,all soo very friendly and welcoming and made my birthday really special,I can't thank you enoughWe will certainly be back! :)

Nice place very beautiful in some areas

The view wasn’t great and the lift keeps getting stuck on floors and the sauna wasn’t working

Beds were comfy and room was quiet

Sauna was broken and gum was small

One of my favourite places to stay. Staff are absolutely wonderful, so friendly and accommodating. Rooms are spacious and gorgeously decorated and impeccable clean.

Absolutely nothing.

The room was large, comfortable and well equipped. The staff were really friendly and accommodating when I requested to change our room due to the noise outside my window.

Just outside our room in the lightwell there were about 15 air-conditioning fans. The noise was so loud that I was unable to sleep. The staff kindly moved us to a quieter room.

Nice reasonably priced spa option in the area

They couldn’t fix our tv during the 2 night stay and didn’t offer to move us. I reserved with breakfast included and that didn’t show up on our booking…

Room was nice size, clean and the Shower room was spacious, modern and clean. The Doorman Paul was first class, he was friendly, always willing to help and very informative. 10/10 Paul.

More Coat Hangers in the wardrobe.

Lovely staff, room was quiet, spotless and very comfortable.

What’s there not to like! I liked everything about it but above all the staff they never fail to make my stay/ experience feel good that’s why I will always chose to stay here when I get the opportunity I’ve celebrated my birthdays and even booked for my friends birthday so many times that’s how much I love this hotel and the staff they go above and beyond every single time