1/75


About
Just a minute's walk from Paddington Station for the Heathrow Express service which offers a 15-minute journey to/from the airport. Paddington Station is served by five London Underground lines including the high-speed Elizabeth Line, reaching the West End in just 5 minutes and Liverpool Street Station and the City in only 10 minutes. Nestled in the charming Norfolk Square Gardens, our historic townhouses span six floors and showcase a wealth of original architectural features. Access to all floors is via stairs only. We offer comfortable, stylish rooms, each equipped with a flat-screen TV, in-room safe, hairdryer, essential toiletries and complimentary high-speed Wi-Fi. Air-conditioning is not available although we can provide fans. Popular points of interest within a 10 min walk include Hyde Park, Paddington basin and Little Venice, Marble Arch including the Oxford Street shopping district. CCTV operates in the communal areas of the hotel for the safety of our guests and staff. When booking, you are agreeing to the hotel's Terms & Conditions available on our hotel website. We kindly invite you to review the policies for Smoking/Vaping, Lost Property/Left Belongings, Damages/Breakages and Keys prior to arrival. Couples particularly like the location – they rated it 9.6 for a two person trip.
1,468 Reviews
- Cleanliness
- 8.4
- Staff
- 9.1
- Location
- 9.5
What Guests Say
- “The staff great. Good location.”
- “Convenient location and nice service.”
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Superior Family Room
- Bath or Shower
- Body soap
- Carpeting
- Clothes rack
1/4Superior Double Room
- Bath or Shower
- Body soap
- Carpeting
- Clothes rack
1/4Superior Twin Room
- Bath or Shower
- Body soap
- Carpeting
- Clothes rack
1/4Small Double Room
- Bath or Shower
- Body soap
- Carpeting
- Clothes rack
1/4Standard Single Room
- Bath or Shower
- Body soap
- Carpeting
- Clothes rack
1/4Single Room with Shared Bathroom
- Body soap
- Carpeting
- Fan
- Flat-screen TV
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What Guests Loved
Based on 1,468 reviews
Pros +
- The staff great. Good location.
- Convenient location and nice service.
- Close proximity to Paddington train station; ease of access to underground. Many restaurants nearby. Room is clean and comfortable. Friendly reception staff.
Cons -
- The room was in the first floor and we can hear the subway
- Perhaps have some coffee making options in room will be better.
- Help carrying suitcase to room, it's a lot of stairs
The staff great. Good location.
The room was in the first floor and we can hear the subway
Convenient location and nice service.
Close proximity to Paddington train station; ease of access to underground. Many restaurants nearby. Room is clean and comfortable. Friendly reception staff.
Perhaps have some coffee making options in room will be better.
I was very pleased with everything; the smiling faces of everyone at the reception made me happy every day. The cleanliness was excellent. It’s very safe and has a central location. Thank you for everything
Location and cleanliness
Help carrying suitcase to room, it's a lot of stairs
Great location, comfortable room, friendly staff.
Door outside the set of rooms can be heard closing late into the night.
Cute design, nice welcoming staff and they will hold your bags before/after check in/out.
The tube seemed to run right under the building, no kettle in the room and little storage in the room. I’ve stayed in smaller rooms with better storage.
Location, service. Staff did best to accommodate any requests, given the limitations.
No wardrobe, luggage rack, drawers, not even a bar with hangers for clothes, no table/desk of any kind. Room was tiny but a little thought could come up with solutions for some of those. Flood of constant emails and messages prior to, during and after the stay was excessive.
This little quaint accommodation is cute and is very well designed for travelers. The room is small but comfortable and clean. The bathroom seems to have recently been remodeled with modern showers and toilets. The common amenities with water dispenser, hot water, coffee and tea are provided. The wonderful service they provide is that we could leave our luggages in their luggage storage room for free if we come in before check in time or we want to explore more after check out. The staff was wonderful and helpful. Highly recommended.
Nothing we can think of. Some reviewers mentioned the train noise but it was so low we did not even notice it.
2 minute walk from Paddington Station
If I was basing this review solely on my original room, it would be a 5. I was in a ground floor room and it was so loud when the underground went by that the whole room would rumble. The tube runs until 1am and then starts again early in the morning. Additionally, loud talking outside of my room each morning starting at 7am (I think I was near the staff area). They were able to move me to a 3rd floor room for my last night and that was much better - not nearly as noticeable when the tube went under the building. It was a small room but it was fine for me and the bathroom was nicer. As others have mentioned, no elevator and narrow steep stairs given it’s an older building. So, if your priority is to be close to Paddington, this hotel is ok as long as you get a room on at least the 2nd floor or above.
Very nice friendly and helpful staff. Great location a few minutes walk to Paddington Station and Hyde Park. Did not have any issues with noise or vibration from the tube, as others have mentioned. Charming, historic hotel.
Bathroom is tiny, but workable!
Property is amazing. Super clean, very well located and the staff is really nice!
Nothing. I like everything
Cozy hotel, just a 3 minute walk from Paddington station, great staff, affordable prices. Will definitely return!
Rooms are small, but about the same as other places I have stayed in central London.
Location is easy to find amongst many other hotels; ample restaurants for breakfast and Big Bus tour stop nearby
Small twin room in the basement meant not much space for our suitcases. Staff came into our room unannounced while we were napping one afternoon and woke us with apologies — not sure why they’d made that mistake. Made us feel insecure the rest of our stay.
Simple small and clean room, helpful staff, cleanly shared spaces, easy to access via trains.
Idk, it seemed good for the price.
great location, easy to find, easy access, great friendly staff.
room was tiny, single bathroom among 5+ rooms was a little tricky
Location and housekeeping were good
I stayed here for 4 nights at a cost of around $1,200, and unfortunately the experience was very disappointing. The room had visible cracks in the walls, which caused noticeable drafts. To make matters worse, there was little to no effective heating.Given the price point, basic comfort should be a given. I wouldn’t recommend this hotel unless significant improvements are made.
Great location close to Paddington station. Free luggage storage before and after stay. Clean throughout - great colour scheme and design. Coffee/tea corner. Safe in room. Great coffee at Pilgrim and Hilton hotels around the corner. Will stay there next time even if it costs a lot more
Our room was officially on the 4th floor but 8 staircases up! No lift. Worried about fire safety. Very noisy over train station and felt rumbling. Hard to get hot water in shower. Very short bed. Hard pillows. No greetings or interest from staff.
Very close to Paddington station and staff available 24 hours. They also store your luggage when your room is not ready to check in yet.
No lift and stairs gradually become very small where you step the higher you climb them. This makes it very difficult to bring up large luggage. Rooms are eccessively small. There is barely enough space for the bed and a very small shower. Not worth the price for the room regardless of the location
The location is perfect - 2 min from Paddington station. The hotel is small, the room is small, but I liked it very much - the reception 24h, the location, the beds, the cup of tea/coffee on morning, the water tap for convenience.
Amenities & Policies
Amenities
Media & Technology
- Free Internet Access
Health & Safety
- Health Services
- Daily disinfection
Kid Friendly
- Family Friendly
General
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 2:00 PM |
|---|---|
| Check-out | Before 10:30 AM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 to 2 can stay with cot, subject to additional charges. |
| Pets | Pets are not allowed. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Please note that visitors are not permitted to access guest's rooms. The hotel's close proximity to the nearby underground station together with the building's single glazed windows often results in noise/vibration disturbance. Renovation work of the exterior will be carried out from 19 July 2026 to 19 November 2026. Guests may experience some noise or disturbances.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. This property is located in a busy area so guests might experience some noise.
Location
14 - 20 Norfolk Square, London
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