The Berkeley, Maybourne

StaffLocation

I requested a room overlooking the park but my room was on the back of the hotel.No tea self making facility in the room.

Service was spot on, room is absolutely DIVINE with a gorgeous, quiet balcony in the center of London

The Cedric Grolet breakfast is expensive and Instagram-worthy, but forgettable for the price

I generally love this hotel and have stayed here before. The property itself is very pleasant, the food is very good, the beds are comfortable, and the overall atmosphere is nice. The spa and the gym are absolutely fantastic and, in my opinion, the best part of the hotel. During the second and third nights, the team did make a real effort to improve the experience, and the upgraded room was quite

Unfortunately, there was a very serious issue with how my stay was handled. The first night I was placed in a terrible room, right next to a service door, simply because I booked through Booking and the rate was considered lower. I was woken up at around 7:30 AM by cleaning carts and constant noise coming from that service area, which was unacceptable. I complained through Booking and tried to raise the issue, but no one responded or seemed willing to help. Although I was later moved to a better room, I was charged significantly more in pounds than the rate I had agreed on through Booking, and again, no one addressed or explained this. It was very frustrating, and the first night completely ruined the start of the stay.

I generally love this hotel and have stayed here before. The property itself is very pleasant, the food is very good, the beds are comfortable, and the overall atmosphere is nice. The spa and the gym are absolutely fantastic and, in my opinion, the best part of the hotel. During the second and third nights, the team did make a real effort to improve the experience, and the upgraded room was quite

Unfortunately, there was a very serious issue with how my stay was handled. The first night I was placed in a terrible room, right next to a service door, simply because I booked through Booking and the rate was considered lower. I was woken up at around 7:30 AM by cleaning carts and constant noise coming from that service area, which was unacceptable. I complained through Booking and tried to raise the issue, but no one responded or seemed willing to help. Although I was later moved to a better room, I was charged significantly more in pounds than the rate I had agreed on through Booking, and again, no one addressed or explained this. It was very frustrating, and the first night completely ruined the start of the stay.

Perfect location in Knightsbridge, large room with terrace, extremely comfortable 10/10.

Loved it all.

Location, comfortable beds, japanese toilet

Room had bad view hidden by curtain so lacked daylight. Insuffisant hangers, no plug for hair dryer at dressing table.

The service at The Berkeley is simply impeccable from the beautiful facilities to the outstanding amenities. The staff go above and beyond to make sure every detail is perfect. Special thanks to Stas and the wonderful reception team.

Multiple room designs but hey there’s something for everyone and the team are happy to accommodate your taste/style if available.

The staff is outstanding. The restaurant is wonderful for breakfast, the serene spa and pool are excellent for easing jet lag.The rooms are lovely with the most refined amenities. And you can’t beat the location for strolling in Hyde part and shopping.

From start to finish this modern hotelexudes quality and excellence of the highest order.From drawing up in a taxi to a swift and efficient check-in and being escorted to my room everything was seamless. I was given a very generous room upgrade. Staff swiftly attended with my luggage and room service arrived simultaneously with “amenities” acknowledging my birthday and I was offered a lovely coffee and additional water. The lady who delivered these was delightful, funny and informative. Unfortunately I did not get her name (#630 on 28.7.25)I spent time exploring all my room facilities. They were stunning and I was extremely impressed. Best bathroom ever!The view from the rooftop pool area over Hyde Park and Knightsbridge is stunning.I enjoyed a peaceful light lunch and cocktail at the ground floor bar. Here I experienced swift and discreet service on a quiet side street terrace with neighbouring church bells sounding every 15 minutes. Very relaxing.There was extensive work ongoing on in the front lobby but this in no way impaired my overall experience here although reception and concierge areas were compromised.In the evening I had dinner at the new “La Môme”. This is a very lively and buzzing new addition at The Berkeley with a mid-20th century smart jazzy nightclub feel and a Côte d’Azur vibe. Staff are energetic and enthusiastic, so keen to please and ensure you’re having a great time. Service is swift, discreet and efficient. Food and drinks were all lovely from start to finish. Fantastic live music really made this evening truly special. Staff made my birthday feel very special!Room service breakfast was prompt, very special and really generous.Shout out to Mohamed at the front door, who made arrival with luggage welcoming and departure swift and easy. Truly great service!In short: everything at The Berkeley is really “on point”. I’d give it a 7 star rating with a score of 20/10.

Got my room after 1 hour 50 mins whereas check in time was 3.00 , room cleanliness service poor hair in shower area sink water blocked shower handle leaking it was majorly dissatisfied and disappointed, we have tried to speak to the manger , I’m wanting a full refund as loss of time , breach of cleanliness service at least expected the highest standard and reputation that the Berkeley holds super super disappointing !!!:(

Rooftop pool Comfy bed Complimentary soft drinks in room Lots of complimentary water

Check in desk / reception is chaotic lots of staff and people / families stood around the walkway. Staff talking loudly to each other in conversations not work related. Furniture is too big for the rooms, nowhere to comfortably open up your suitcases. A menu in the room for the coffee pod flavours would be helpful, I had to call up and ask as I drink decaf. No welcome note or personal touches in the room.

Excellent customer service, location of the hotel, quality of food in the coffee shops and restaurants

Some employees are not familiar with the services provided by the hotel

Friendly, very helpful staff; beautiful pool, spa facilities; rooftop views.

It’s very sad in this day and age in the 21st century that the in room dining at night is not accommodating for wheat free vegans. The dinner I had, pasta and breaded rolls was not fresh. It was from a packet, not freshly made. Very disappointing indeed. Given the food I could have bought at my local Waitrose supermarket and would taste better and be 1/5 price.

Staff lovely.

Stayed there 20 years ago. All changed now. No actual foyer. Check in and out is a low seat. No desk. One bar very noisy. Breakfast in sister hotel attached. Very nice but the Berkeley only has a coffee dock for breakfast/coffee

Staff lovely.

Stayed there 20 years ago. All changed now. No actual foyer. Check in and out is a low seat. No desk. One bar very noisy. Breakfast in sister hotel attached. Very nice but the Berkeley only has a coffee dock for breakfast/coffee

beautiful hotel, great rooms and location friendly staff good food and services

I liked the location of the property as well as the amenities and the spa. Love the cedric grolet bakery as well as the rooms. Special thanks to Sid for his treatment and attending to me when i faced issues with the room.

Too many visitors from outside the property and is buzzing

I liked the location of the property as well as the amenities and the spa. Love the cedric grolet bakery as well as the rooms. Special thanks to Sid for his treatment and attending to me when i faced issues with the room.

Too many visitors from outside the property and is buzzing

Very high service standard and exceptional room service food and drink. Fully opening windows feature too which is a bonus.

I found it difficult to convey my housekeeping instructions. The housekeeping line is not monitored closely enough and with more particular requirements one wants direct conversation with housekeeping team. Toto washlet toilets are close to the least pleasant consumer durable goods ever manufactured. A warm toilet seat and spray- yuck! Similarly, the gimmicky self opening bins basically didn't function.