Kaya Great Northern Hotel, London

Location was perfect.

Carpet in room had stain. Maid did not do a great job. Bed was not good, too hard.

Location

No hot water. Very small room

Wonderful pantry.

Transparent washroom doors next to the bed removed the mystery from our relationship. And no, this isn't the sort of thing a manager's reply can eliminate from my memory. Frosted glass doesn't work miracles.

Clean - Great Staff - Close to train stations - kitchen area for guests was a GREAT added feature that we were not expecting. Thanks

Hospitality of the staff

Quiet and convenient.

location and ambience

The porter - an older gentleman but charming and helpful. Seemed to enjoy his job.

Full English breakfast and the coffee were excellent. Staff went above and beyond and the room was well appointed and very quiet.

We had one of the smaller rooms and it was stylish, clean and well thought out with guest comfort in mind. The staff were all extremely helpful and pleasant. The room service came quickly and the menu was comprehensive. It was perfect for our early train to Paris as we just had to cross the road from the Eurostar Terminal.

Convenient location

Very expensive for the room, but we were only there one night

Room was clean, comfortable, with sufficient amenities. I arrived on a hot, humid day (for London) and the air conditioning as a god send. Location was excellent, very easy to get around the city/back to Heathrow with Kings Cross Station and underground right there. Also lots of shops conveniently located nearby, since it was attached to the train station.

Perfect location with access to several rail linesClean and quietEverything in the room worked

Location and staff were excellent

Rails wasn't as good as we had hoped. Pricey and limited menu. Room bathroom needed more space to put stuff. Towels were changed everyday, wasn't a way to save the environment.

Location is fantastic. Staff were very helpful

The room ( couchette) was even smaller than I expected and really too small for a couple. No in room tea and coffee because of size constraints though there was a pantry down the hall. You could only get into the bed from one side ( against the window on the other) The room was advertised as reminiscent of railway travel but I was still surprised by the reality. The location was fantastic but really only suitable for one person

The hotel is in a perfect location to transportHotel is beautiful, clean and rooms are very spaciousStaff were very friendly, helpfulfood in the hotel bar was very goodbreakfast was excellentcoming back to London in July and will be booking this hotel againThank you for a perfect stay

Incredibly flexible and understanding management, I had a mishap a few days before travel and had to cancel my trip, after explaining my situation the hotel staff allowed my daughter to stay with a friend instead of me. Very grateful for how they handled the situation, involving unforseen medical circumstances which can happen to anyone. With special thanks to Peninah, who patiently heard about my entire medical ordeal, and then very efficiently helped me find a fair solution.

Room was on the small size.

There could have been better communication with the front desk and the Restaurant regarding that Breakfast was included with the booking. The situation created confusion but the situation got resolved.

Very friendly, courteous and efficient staff. Location.

Bathroom lack of privacy with a door next to the bed which didn't close fully.

Staff were very helpful, both bar and lounge were excellent. The quality of the bed linen and bed made the stay restful