The Chelsea Harbour Hotel & Spa London

The staff were all really friendly and kind. The facilities were great and the breakfast was lovely!

The wanted to charge us an extra �65 for the extra bed to be made up in our room. At first I didn't mind becuase it was a last minute decision for our son to come too, but the bed wasn't ready when we arrived and when it was brought up it was tiny!

The rooms are very spacious

Clean and excellent breakfast

The location is very remote.

Location is good

The next morning I wanted to shower but the water was scolding hot. I was in a rush to leave hotel. When I went to reception to check out (not hygienic not showered) I told the receptionist who I told very clearly that the water was burning hot not cold water at all. She was not sympathetic at all. She replied oh well you should have called reception and we would have had maintenance take a look. I told her unfortunately I am in a rush. She then processed the invoice I had parked my car in front of the hotel £85 for the night so I said would be a nice touch if you dropped the car park charge due to not being able to have a shower as a sign of good willShe agreed but not happy to do thisBut to my dismay two days later I have been charge £139 on my card With no reason

Location. Good links to transport. Swimming pool and gym. Clean bedrooms.

The lift to the spa didn’t work, they cleaned the pool randomly with no notice so it was closed, the spa and back stairs felt a bit grubby and neglected.

The room was fantastic, if a bit pricey. I loved the spacious bathroom and living room space. Staff was always very kind and helpful. I really enjoyed my stay.

Access to the London Underground wasn't super convenient but this can't be helped. The room was expensive.

Location is right next to Imperial wharf tube station. Overlooking the harbour is a nice touch. Family rooms are good size.

It really needs a refurbishment. I nearly slipped over twice at the pool area because the tiles are so dirty. I then slipped over in the room shower again residue on the tiles is just dangerous. Room service took 50 minutes for 1 glass of wine.

Location, quality, clean, comfortable

Restaurant, spa and view

Manager told me my room was ready abs clean but a member of staff was still in my room.Payed for service charge but no staff was attentive

Great location for train and for clipperStaff were excellent

Price was OK, having stayed I now understand why it was OK.

I don’t like being harassed whilst on property ground by the security guards of the harbour whilst my doorman just sat there and let it happen. Always it’s two sides to a story, I’ll agree, but I raise this because I don’t think I’m the first person to have been verbally abused by these untrained and low calibre individuals.

All very good. We had a child with us and they forgot to make the spare bed up but it was no problem and done with 10 mins

Nothing. Great hotel.

Buffet breakfast had great selections. Attentive staffs who clearly aim to please.

We decided to dine in at the restaurant and service was going splendid until our dessert was completely forgotten about. No big deal, we just asked to take it back to the room instead when it was finally ready.

Very bad will not come...

The room was not clean and we found many dirty spots and room service wasn’t change the sheets, the lobby smells not good because of the seafood restaurant the location is little far from the center and this will be costly for taxis

Very close by, near harbour nice lobby. Staff were great everyone even the staff walking past us in the life were friendly. Hafsa at front desk was very welcoming and upgraded our room to a harbour view. The food was lovely and waitress was nice. The gym was small but nice, we used it twice. The pool was nice

The separate sauna and steam room, heating didn’t work in the bedroom, but they were very nice to bring us a plug in radiator. The fountain thing in the pool that massages you was not strong enough needs upgrading . All the locks in the changing room didn’t work i think this whole are could do with a refurb.

The main hotel was really sparkling clean.The room was so spacious.Good value for money. Most staff were incredibly friendly.

Spa changing room was very full of towels and robes despite a lovely lady doing her best to keep it tidy. Stair case to spa was weird and didnt match the rest of the hotel in terms of cleanliness. One member of staff on gym reception seemed miserable and not very helpful . The others were amazingly helpful.

Well, we were given an upgrade to a larger Suite with a balcony, which was much appreciated. However, even without, we never have any concerns about this hotel and have stayed there 5 times whenever we come up to London.So, real conplaints and our one little concern was dealt with straight away.

Nothing really.

Location perfect for Stamford Bridge, restaurants and bars

The shower wasn’t up to the standard of eve try thing else. Only a small thing but easy to resolve

Lovely location. Very clean. Great staff.

Nothing it was great!