Doubletree By Hilton Hotel London - Marble Arch

The hotel has an A1 location and  bellman was more helpfully than the front deck staff. I believe he can train them how to better make a customer experience better. He is a plus for the hotel. Please tell him thank you again from me.

The front deck Lady made it a struggle to get one of their average rooms. She offered me room that required a lot up walking steps from the elevator to reach. I had to insist with her to get a better located room. Setting her aside, I would gladly rebook.

Location.

Staff's attitude and un-professionalism.

Lovely room, great location. The warm cookie on arrival was a nice touch!

Clean, friendly staff

Room so small.

Great location, staff friendly, nice welcoming cookie on arrival

Bed / mattress was rock hard which meant a poor night sleep for me however partner liked the mattress.

Location, the staff, the room! All excellent! The cookie too!

The only criticism I have, the lift is soo slow! That's being fussy and lazy as I could use the stairs! But otherwise faultless!

Excellent location and really helpful staff. Centrally located and perfect for theatre break. Would definitely recommend.

Not a lot to be honest meat. Location was fine

Breakfast was not the best the choice was a bit poor I thought and the quality not as good as o expexted- cheese was getting dried up, pastries were not that fresh, I didn’t have cooked breakfast so can’t. Comment on that. Not a great choice of fruit just a few melons cut other than some apples and grapes which didn’t look the best. Overall I was disappointed considering what I paid for it.

Great location just off oxford Street and very close to marble arch tube. Room was really quiet

Room was as expected, however would have been nice to have a kettle to make a tea/coffee in the morning

Only the staff

After entering a room which was absolutely tiny for 2 people . Then asking for an upgrade to a bigger room which was available for us , we entered both rooms and both were so disgusting. I have never seen a room so dirty ! I couldn’t remove my shoes it was so bad. Followed by a disgusting plastic red sofa that looked like nobody had ever cleaned it. I opened the curtain and you could see white finger marks from the dust. The cupboard with finger prints all over it because nobody had ever dusted. Couldn’t bring myself to put my stuff anywhere let alone stay for 2 days. So we booked another hotel and never stayed the night as it was so disgusting. For a Hilton chain hotel I was very shocked .

Wonderful location

The staff were very helpful and friendly but the hotel bedrooms need a refurb. The facilities in the room and bathroom are in need of an upgrade

The staff and location

The bathroom was clogged up the sink and that room service stopped at 10:30

The atmosphere, despite it being Christmas day when we checked in the staff were amazing.

Its location, cleanliness, most of the staff were attentive

On returning from our night out we decided on a night cap however there was no bar staff and the bar was closed. I managed to get the receptionist to serve us in-between her duties however she was unable to take my order correctly but after 5 mins of explaining what I wanted I just accepted what I had been given as too tired and by then others had turned up to use the bar. I didn’t notice until the morning but I was actually overcharged! We returned back to our room around 00:20 and found that the bathroom fan running and was unable to turn it off. Seeing it was so late we didn’t fancy calling maintenance so just shut the bathroom door but a few hours later the drone woke us both and had a very disturbed sleep. Reported when we checked out and the receptionist just apologised for the inconvenience.

Hotel wonderful , welcome cookie , staff very kind even calling room to see if room service was good , will book this hotel again this year

Sekander, the concierge, was fantastic! He went out of his way to be friendly and helpful every time we saw him. The location of the hotel was also ideal for visiting all of central London and the rooms were very comfortable and quiet. The only small downside was that one of our 2 rooms was much smaller than the other. It was, however, still very comfortable, clean and quiet so no real complaints. We will be back.

One of our rooms was much smaller than the other.

Good sized room with comfortable double bed. Staff welcoming and friendly. Generally a comfortable and pleasant stay, thank you.

Decor, carpets dated/old

Nice location, welcoming staff and clean rooms.

Could have been better

Having to ask to have the room made up and cleaned and wait out of the room when they had sufficient time to do it when we where out. And having to pay additional money to be refunded in 10 days.

The location of the hotel is amazing and the staff are so lovely.

The room could do with an update. The USB socket was broken so couldn't connect apps to tv. The kettle was broken and the toilet clogged after every flush, there was also a very musty smell in the room as we entered, as if the hoover bags had been damp. I passed this all onto the staff as I would never want to make a complaint online without doing it in person first, however, all she said to me was "ok thanks for letting me know'