Hilton London Euston Hotel

Good breakfast, clean

Ac did not work, very small shower, broken toilet

Good location.

The heat was too high.

Comfortable room excellent breakfast and staff.

Contacting hotel to confirm booking not good at all. Central booking system took far too long and was inconclusive, couldn’t find the booking. Never returned call to confirm booking.

Hilton prices with travel lodge...

I paid top money for a triple room expecting a least a window to the outside but ended up with some internal room with a window Inside a orangey I view to everyone eating. Should have booked a premier inn they have proper rooms Also place felt worn and tired it’s needs a good facelift

Clean and comfortable. Even though I had forgotten to ask for non feather bedding, the housekeeping staff were very responsive to the request to change the bedding. This was very much appreciated.

When I called down to reception to ask about non feather bedding, and that it had been my error not to request this ahead of time, I felt as though the receptionists (female) attitude on the phone was very off. Which was not appreciated

Free storage before and after check in, breakfast, room service, good body and hand wash and lotion. Good shower, deco, good lighting. Late check out.near London Euston, good communication with staff via text Q&A, good wifi

Bed a bit too soft

The location was amazing. Very close to the train station, and well-connected to multiple metro (tube) stations. Additionally, there were lots of cafes, restaurants, and pubs in the area, so it was easy to get food or a drink.

The room smelled very musty, like there was a mildew problem. There is no sound insulation, so every footstep or word spoken in the hallway can be heard clearly in the room. Staff with their cleaning carts sounded like fully-loaded trucks on the motorway. In short, it was very noisy. If you want a room that's a quiet oasis where you can sleep in, in the morning, or take a nap, mid-day, this is NOT the property for you. Additionally, they send you SMS messages asking about your stay. I replied twice with the above complaints, and no one responded. Apparently, these messages are completely ignored by hotel management, which begs the question: why send them? This was the worst experience I've had at a Hilton in memory. For the price, this property is not worth it.

Rooms need modernisation. Laps held together with cellotape!! Tv crap only 6 channels worked ! Air con very very noisy

Crap tv 6 channels. Noisy aircon

Bathroom amenities were nice.

Tiny room, we couldn’t get two suitcases open at the same time due to limited floor space. Tiny lifts, so it was a struggle to get our luggage up. Also, access to the hotel through a tiny entrance and stairs made it a a struggle to enter, especially with luggage. Definitely not what was expected from a Hilton hotel.

Great Breakfast, good layout ,and choice of food.Very helpful staff.

The lady on reception was fantastic as for some reason the booking reference number from booking didn't work but she took our word for it and the evidence we had to prove it but it was something to do with booking.com that hadn't reserved it properly.

Poor service from booking.com that had not informed the hotel of our stay which led to some stress and 30 minutes of trying to sort out.

Breakfast was very good.Great location.Friendly staff.

Vanity mirror at desk would of been useful.

Central location.very near to train station.walking distance in 5mins.good breakfast, friendly staffs.

Entrance of the place have stairs so literally u have to carry your bag inside n out.old rooms.it really needs refurbishment.

Good location. Friendly staff.

Room was really small. Too hot and stuffy. Water pressure in shower was awful.

Excellent value for money. The room was perfect for accommodating my family with all the comfort. Good and varied breakfast. Friendly and helpful staff. Great location! A short and pleasant walk to the center of London (British Museum, Covent Garden, Soho...).

The location was very good and all the issues were handled pretty fast

There were a few issues, such as a non-working fridge, non-working aircondition that was coolibg all night instead of heating, there were no international power outputs, so we had to ask for adapters, and the safe was out of service and had to be fixed. Quiet a lot issues, although small, but anyway - it's Hilton and we'd expect to have an enjoyable stay instead of having people fixing things all the time.. And as already mentioned by a few, there is no brush in the toilet.

Location was good

Really noisy and was moved to yet another noisy room

The property is centrally located about 5 minutes walk from the Euston station and about 10 minutes walk from the Kings Cross station.

An upgrade was pushed at check-in stating that he standard rooms aren't good enough. After I paid for the upgrade, I painfully discovered a walk-in customer successfully negotiating a lower rate across the counter. That was just the start of the poor experience. I asked for a room on the higher floor and was provided one on the 5th floor. The room had a single small bottle of still water. When I checked with the reception, I was told to go down to the bar to get refills, if required. The 'upgraded room' didn't have hot water in the tap and soon enough I discovered the room heater wasn't working either. I complained to the hotel staff. The lack of hot water didn't seem to bother them, however, they provided a supplementary plug in room heater. This equipment didn't work either.They didn't have any maintenance staff.I requested for a change of room. I was given an option for the 1st floor or ground floor. While I preferred a higher floor, it seemed I didn't have any option. The first floor room only had windows opening into the hotel's restaurant!! The heater in this room also wasn't functioning properly. The ground floor room has a functioning room heater, but the room access was through a leaky and cold passage and the room had large windows opening onto a passage behind their restaurant and above the door too. But curtains need repair!! The door has cold air leaking from the bottom. But this was the better option!! 11 o clock at night, instead of having a cosy sleep, I was myself moving my 5 pieces of luggage from the 5th floor down to ground floor and over a small flight of stairs. The front desk did tender a one word apology (maybe not their fault).The checkout was even colder.I am not used to this and certainly not something what I was expecting from Brand Hilton and nowhere close to being value for money

The location, cleanliness and breakfast

Room lovely although very warm and air con a bit noisy would be better if the window would have opened but it wouldnt open? Breakfast was lovely and so were all the staff.

too warm in room