London Marriott Hotel Marble Arch

Had to change rooms to an ADA room because the bathtub was steep and dangerous.

An experience that I would never repeat!!!

Upon arrival, as most of hotels would do, an extra amount would be blocked from the credit card as an insurance policy ( I have already paid the total amount of my stay at the time of booking ), that would be released by check out!!Well, that wasn’t the case at this hotel, the amount was deducted from my credit card & when I questioned it, they promised it would be returned later, yes it was returned .. but due to currency exchange it was less than what was originally charged!!!They knew that, yet they played it well ??‍♀️One more thing, they really should pay more attention to the cleanliness of the room!!!

Great location in central London. OK sized family room. Welcoming staff.

The noisiest AC we've ever experienced. A bit too small bathroom for a family room.

Everything is new , staff are very friendly and the room is very well cleaned (in silence at the corridors!). Location is perfect!!!

It is a mid hotel

They were making constructions and it was so noisy making hard to sleep, the hotel isn’t as shown in the pictures and it’s not that clean

Location

Just to recap, here is the full story:I checked into the hotel and was assigned room 420 - a twin bed though I booked a king - the room had intense body odour and I came back to the front desk.I was then assigned room 120 - which is a meeting room floor and there were 6 meetings scheduled (placards outside each room and two opposite room 120). I came back down to front desk and told them other than my room and the one next to it all rooms in that wing were meeting rooms which is unacceptable. The manager then interfered and assigned me a room on 8th floor (806) again a twin bed and again smelling of body odour. The hotel has no other or better rooms. I have had to reluctantly leave the property and I was on the street looking for an alternate. (Eventually stayed at JW Marriott)I requested a full refund. Mr. Abdul claims he cannot make the refund or cancel the booking and it can only be done by you. As you can see I have a long and rich history with booking.com and have not complained about another property however this one needs your attention. Incidentally, I am a silver elite member of Bonvoy - a Mariott loyalty program and I know what mariott standards should be. Booking.com should review this particular hotel and decide if it is worth listing. Please help me with the refund - I have but been in the property 20 minutes and that it.In addition, at the time of check in, the hotel took a GBP 150/- “hold” on my card for incidentals “as per hotel policy”, I had no choice but but to agree only later to find out that this was not a hold but the money has been charged to my credit card. I have sent a message to the property thru Booking.com to return my money but (unsurprisingly) there has been no Reply and the hotel completely mislead me.

The location was excellent and the staff were very friendly and helpful especially the concierge service team and check in staff

Staff , location, Not bad breakfast

Need refurbishment

BreakfastComfortStaff

Small, quiet hotel with aa great location with attentive staff but building needs a total remodel.

old and tired, poor tv selection and restaurant needs help

Location perfect Clean

Reception staff Breakfast options Very small rooms

This was our third stay at this hotel, and once again, the excellent location was a key reason for our return. Situated in one of the safest areas, Edgware Road is lively even late at night, with plenty of restaurants and cafés just a short walk away. Major attractions are easily accessible via nearby bus and underground stations. The bed and pillows were exceptionally comfortable, making our stay even more enjoyable.

The only downside was a mysterious noise we couldn’t identify the source of perhaps the elevator.

Staff very good room lovely and clean bar downstairs was excellent

Staff is very good Food is amazing Location is perfect

The comfort of the room was exceptional, staff were amazing and then cleanliness was really good.

The car park was way too tight and small, almost scraped my car when trying to get out. Windows were dirty.

Good location

The bed was hard and lumpy , we couldent get comfortable my partner had to sleep on the sofa , room was very dusty

Location and breakfast

Rooms are old and cold

Convenient location and large room for a family for a hotel in London

The location was good.

The room was relatively small and the bathroom was basically stepping into a box.

Friendly and helpful staff. Good central location.

Room was somewhat dated