About
Offering budget accommodations in central London, the The Chapter Hotels - Falcon Hotel is just 20 minutes’ walk from the city's famous Oxford Street. Established for 60 years, the hotel is just 2 minutes' walk from Paddington Tube Station and leafy Hyde Park is within a 5-minute stroll. Numerous pubs, cafes, and restaurants surround the property. Each room features a 32-inch LCD flat-screen TV, a telephone, and tea and coffee making facilities. Ironing facilities are available upon request. Many rooms benefit from full private bathrooms, while others have a sink within the room and access to a private shower room. Some rooms feature scenic views over Norfolk Square and its garden. Located on a quiet, tree-lined square, The The Chapter Hotels - Falcon Hotel is ideally located to explore London’s West End. Regent's Park and Madame Tussauds are just a 5-minute journey away on the Tube.
305 Reviews
- Cleanliness
- 7.5
- Staff
- 9.1
- Location
- 9.5
What Guests Say
- “The location is great! Very close to Paddington station which was the primary reason for choosing this hotel”
- “The location is great and the staff is really nice.”
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/4Standard Double Room
- Additional toilet
- Bath or Shower
- Body soap
- Coffee/tea machine
1/4Double Room with Private External Bathroom
- Additional toilet
- Bath or Shower
- Coffee/tea machine
- Fan
1/4Standard Quadruple Room
- Bath or Shower
- Body soap
- Clothes rack
- Coffee/tea machine
1/4Standard Triple Room
- Bath or Shower
- Body soap
- Clothes rack
- Coffee/tea machine
1/4Standard Twin Room
- Bath or Shower
- Body soap
- Clothes rack
- Coffee/tea machine
1/4Standard Single Room
- Bath or Shower
- Body soap
- Clothes rack
- Coffee/tea machine
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What Guests Loved
Based on 305 reviews
Pros +
- The location is great! Very close to Paddington station which was the primary reason for choosing this hotel
- The location is great and the staff is really nice.
- Included breakfast which is a rarity in Europe. Quiet and within walking distance of rail & tube stations.
Cons -
- The room was very small, and the floor was not well put together. The reviews were fairly accurate though and expectations were set fairly low. For the price given the location I think it was alright. Budget conscious no frills place
- Its a fairly quiet street but we woke up several times during the night due to street noise. The window panes are thin.
- Room was only a little larger than the size of a king size bed.
The location is great! Very close to Paddington station which was the primary reason for choosing this hotel
The room was very small, and the floor was not well put together. The reviews were fairly accurate though and expectations were set fairly low. For the price given the location I think it was alright. Budget conscious no frills place
The location is great and the staff is really nice.
Its a fairly quiet street but we woke up several times during the night due to street noise. The window panes are thin.
Included breakfast which is a rarity in Europe. Quiet and within walking distance of rail & tube stations.
Room was only a little larger than the size of a king size bed.
Staff & breakfast ok.
Tiniest rooms ever. Nowhere to sit. Bed on wheels kept moving. Teeny shower. Uncomfortably small bed.
Close to Paddington and clean.
Good location
Room very hot (in winter) and noisyNot very cleanVery small bathroom
The location was the only good thing.
Not as advertised. I’m disputing my credit card charge. One side of the room was about a foot higher than the other.
Location
Three star hotel with...1) toilet in some of closet on the stairs (!!!)2) shower in a room, but w/o illumination3) clean, but completely worn
It was clean and staff were very helpful. Easy to check in and good Communication.
Dated decor, small rooms, lots of stairs.
It was clean and the location is great
The room was smaller than expected
You can't beat the location of Falcon. Access to Heathrow, the tube, bike-share, laundry, and essential services. The businesses around are solid and affordable. The staff make the hotel. They are nice and attentive. I was on the top floor and, even if you're in shape, the stairs give you pause. The rooms are what you'd expect. You're not there for luxury, but they will get you through your stay comfortably. The hotel and street were quiet. There's a nice little park across the street where I did yoga uninterrupted.
The ultra softness of the bed was the biggest issue for me. I need more support. The stairs are steep and narrow, so larger people should contact the property directly and ask about options. The staff are very nice and will work with you.
Location.
Five flights of stairs with no elevator. Room and bathroom were beyond small. My camper and college dorm room had more room.
It was literally as described, non unpleasant surprise at all, very clean and price-value ratio was very good for me. The staff is very welcoming and friendly, I would definitely recommend it
That the toilet is outside the room and the bed mattress could be upgraded or renovated, but the toilet was described to be outside so can’t complain, and the shower was inside, also as described
Location ,staff, owner
Not comfortable because there is no lift
It’s very close to Paddington Station and also walking distance to many attractions. There are many shops, cafes, restaurants nearby and they’re open late. Beds are comfortable. Shower is nice. The receptionist with the wonderful British accent is so helpful, kind and friendly. Although the place is very central, it is quiet and peaceful. The view was also very nice. There’s drinking water in the entrance.
It would be better with soap. There was none. The receptionist lady said there was shampoo and shower gel which could be used :/
For such budget accommodation, you can't go wrong with this hotel. They go an extra mile to help you feel comfortable. The lady in the reception realized that I was going to stay longer than some other guests and upgraded my room so I can have that extra comfort. Thank you.
Can't find anything to complain about.
Staff and location was great. Room was clean
I stayed in a single, if you’re a bigger person this style of would be tight for you. Shower and toilet area very small.
The hotel was in an excellent location, clean, quiet and the beds were very comfortable. It was good value. The staff are very friendly and helpful. They truly couldn't do enough to make our stay better.
No elevator, walk up the flights of stairs could be tough at the end of a sightseeing day. Bathroom sink was very small, had to be creative on how to use effectively.
Property was located two minutes from Main Street with lots of restaurants etc., and main train station for National and local trains. Comfortable bed and room.
Toilet was outside the room but it was a private one just for us. Still found it a bit inconvenient.
location
We had to pay cash at the hotel to buy an adapter.The fan(with the light) in the bathroom was so loud that we ended up using the light of our iphone instead.
Amenities & Policies
Amenities
Media & Technology
- Free Internet Access
Health & Safety
- Health Services
- Daily disinfection
Kid Friendly
- Family Friendly
General
- No Smoking Rooms/Facilities
Guest policies
| Check-in | After 3:00 PM |
|---|---|
| Check-out | Before 11:00 AM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. |
| Pets | Pets are not allowed. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Please note; the property will charge the first night on the credit card. This property does not have a elevator. Please note that luggage storage upon departure is based on availability. Please contact the property directly to avoid disappointment. Late Arrivals: Thank you so much for choosing Falcon Hotel for your visit to London. Our reception closes @ 10:30 pm. Our check in is from 2:00 pm to 11:30 pm. We can organize after mid-night to absolute latest 1:00 am; check in. Please ring the bell for attendance . If you are arriving any time after 1:00 am, we are unable to take your booking, please cancel your booking. Please note that due to the covid regulations, the staff are not allowed to enter the rooms without your consent unless there is an emergency. This means there will be no room service available, and fresh towels will be available upon request. There will be a limited reception service and no help with luggage.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties.
Location
11 Norfolk Square, London
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