MSK Elite

Kitchen

Shower place too small, charge for luggage storage in check out day

Superb location close to 2 x Metro stations, supermarkets and Kensington Gardens. Silent quiet and peaceful. Very handy with little kitchenette. Newly renovated, fresh and modern Very clean Lift access to upper floors (helpful with heavy luggage) 24 x 7 hours reception staff available

You had to request for the room to be cleaned. They didn’t do this even when asked. The price lists suggests they request payment for left luggage after your check out. This is unnecessary when you have been a paying guest. It wasn’t charged.

The location is the only good thing about this accommodation.

We had the room right next to the front door, people coming in all night, the door slams close. Will never stay again because of this, people yelling coming in at all hours of the night. Can hear all the water coming down the pipes from people flushing in the above floors. Must bring ear plugs. I’m expecting a response saying “I’m glad you enjoyed your stay, see you next time” instead of addressing the concerns.

Location is the only thing that stood up to the expectations. Everything else was a sheer disappointment. I would not recommend the palce for very rude male person (possibly manager) in the reception. Have not experience such treatment ever when trying to sort their obvious, done on purpose, downgrading.

I have been a customer of booking.com for the 15 years and Genius 3 level, using the service to book on many continents and many countries. It was the first time I was downgraded. I specifically chose Deluxe triple room, with a separate space for one bed, and the windows overlooking the street or at least being able to have a view not a wall on one side and the interior of another room, seeing half naked men inside when trying to lift the shades. I chose a bit more expensive option on the basis of the photos provided. To our surprise we got a room in the basement, from the description this was a cosy triple not deluxe, When I complained to the staff, the lady told me we will be moved the next day to the Deluxe. To my surprise the next day, an extremely rude manager wrote on WhatsApp that they are fully booked and there is no way we can be moved. What I expected on our checking-out was at least an apology. To my great surprise there was none, what is more the manager claimed the response is the booking com. From what I know, as a former booking.com partner, the responsibility of attaching photos to reveal exactly the rooms you are booking is entirely on the side of the proprietor. The manager did not give a damn about my complain, almost laughed to my face saying I can complain to booking com. I have never been treated like that. I understand my evaluation does not matter as there are so many reservations made every day in that place and the negative grade matters nothing Still, I strongly recommend think about it. I may assume I was treated with prejudice, a family from Poland can get a God forgotten dark tiny room with barely any space to open your suitcase, with the toilet door broken so that you cannot close it AT ALL, no way of airing the room, dirt in the bathroom round the shower. The service was appalling and the location will not reward the unpleasantness of the entire three-day stay.

My third time here, this has become my go to place everytime i'm in London. The room was spacious enough for me & my family, location is exceptional, the elevator is very helpful. Don't need to look for other place as i am comfortable enough staying here.

The staff during check in was not too friendly. The previous ones were a lot better. Plus they moved the check in building a little further back but that is not a deal breaker.

Smart, clean, convenient, good price. Excellent location. Maid service, friendly, timely and efficient

Service on check was unfriendly and cool. No security around bag drop. Therefore choose not to leave bags on check out and paid to leave them with Nanny bag as that was more secure

The location was fantastic, so close to the underground stations and the west end. In a good neighbourhood and generally quiet. The room was spotless and had good facilities.

The room is a little cosy but still very good value for money .

Bad

Staff was crap No parking No space to stop to check in

The hotel is in a great location and the beds were generally comfortable.

This was one of the most bizarre hotel experiences we've had. The room looked nothing like the pictures on Booking.com and it felt like we were staying in an (expensive!) backpackers. There were clear patches of old damp that had been roughly painted over. The room had been converted into a 'suite' for 5 guests by putting up a strange stud wall with a double glazed window in the middle of the old room to create two separate sections. But this wall didn't go to the ceiling and the window had no curtains or frosting, so if the lights were on in one part of the room they were on everywhere, and there was no privacy. The dining table was also inside this partitioned bedroom. There seemed to be underfloor heating, but only in one small part of the room and that was so hot that you couldn't walk on that part of the floor. There were no controls for the underfloor heating that we could see, so the room was very warm, and the only way to cool it was the very loud AC unit. Stained sheets, an absolutely tiny bathroom with a door with a broken lock, shower water oscillated between scalding hot and freezing cold, bathroom sink tap installed back to front with no cold/hot markings so we didn't initially realise we had been drinking the 'hot' water (that was only lukewarm), no pictures or decorations, and furniture that looked like it was out of a '90s office kitchen - all added to the feel that this was a hostel rather than a hotel (not helped by the typos and weird language on all the official signage and printing provided by the hotel!). Unlike other reviews, we did not find any bedbugs, though!

Great location, clean

Strong parfume smell

Location to tube

Room was basic and bathroom very small

That was not our first and last stay. Everything is absolutely perfect! Very nice and cozy room, great and helpful staff, perfect location!

Excellent location, with easy access to the underground network. The room was very clean and comfortable, with lots of nice touches that made good use of the space such as the mini ironing board.

Plug sockets were not ideally located either for the bed side lamp or the kettle. We managed bit it was a little awkward.

Very clean, large spacious bed, wonderful staff!

My only dislike was the small shower, but for the value and the location, it was easy to overlook!

It was an okay place to stay for three days, but it wasn't suitable for three people. Yes, there were definitely three beds, but the room was very small. Not convenient at all.

I did like the roomm it was small.

This was a very serious...

This was a very serious and unacceptable experience. The property deducted my security deposit for “deep cleaning” despite the fact that nothing was broken or damaged during my stay.What makes this worse is the complete lack of transparency and communication. Messages sent via WhatsApp were ignored. The management has the ability to access the apartment remotely and change the entry code without informing the guest, which happened to me and raised major safety and privacy concerns.I did not feel respected as a guest, and I felt pressured with unjustified charges. I strongly advise future guests to be extremely cautious regarding security deposits, communication, and remote access to the property.

Disappointing - freezing cold stay...

The radiator wasn’t working when I arrived in the evening and the window had been left open, making the room freezing. So cold that I could see my breathe. A maintenance man arrived at midnight to try and fix it but couldn’t. I spent the night freezing cold. The radiator was fixed the next day whilst I was out. I explained via WhatsApp to reception that I had used the second towel provided to wrap around my feet in bed and the second bed’s duvet too, as it was so cold in the night. I asked if they could replace both and remake the second single bed (which had to be pulled out as it was covering the broken radiator) ahead of my friend arriving, who was just staying for the second night of my stay. I also swung by reception (that’s in a different building) to remind them of the request. I was out most of the day and sent a third reminder via WhatsApp to check if these things had been done. They assured me they had. I arrived back to my room at 6pm to no second towel and an unmade second bed. The heating had been fixed. The most disappointing thing about the stay was the constant following up with reception, which was time consuming and unacceptable, given they are the ones supposedly providing a service. Although the staff were nice, it doesn’t make up for the incompetence and poor communication and inaction.

Comfy room and good facilities. Microwave and fridge

Have to collect key from another building

Location, cleanliness, comfy bed, value for money

I can not rate a location positively, if I had no hot water in the shower, 3 only because the price was decent, considering the location, as well as the coffee machine was not working.

Location , wonderful for walking the parks to access locations if interest

We were unaware of the steps to access the building, and within it if had been made aware we certainly wouldn't have booked The sheets were clean, but smelt musty No remote control for TV/solution when asked. Had to ask for and wait overnight for hand towels