Mandarin Oriental Hyde Park, London

Excellent location, beautiful inside, and lovely staff.

Felt like expensive for what you get, and I am only comparing this to other luxury hotels we’ve stayed in.

Breakfest was perfect, the neighborhood is the best in London, the Hotel is luxurious, the staff very helpful and kind

The location was perfect.

Breakfast was OK. The price was not justified.

Fabulous location, excellent concierge and bellmen

Only one bar often full and no priority given to guests staying in the hotel

Location is perfect. Clean rooms.

Overall the hotel provides slow service. The afternoon tea is very poor and half-hearted for the price. Boring decor.

Great location

Room was spacious but a bit aged

Clean Super friendly RenovatedLate Check out 2 pm (free)Amazing Bar

The hotel decor, location and service are good,

but throughout my stay there was a problem with the shower and it was not fixed on the first day I went to an alternative room to shower.

Great location, spacious room. I love it

They can improve in having a better concierge service

The hotel exceeded my expectations in every way. The location is exceptional, the atmosphere is elegant, and the service was flawless. Every member of the staff was professional, attentive, and genuinely kind. A special thanks to Nadia from reception for her outstanding assistance and warm hospitality, which made my stay truly memorable.

There was absolutely nothing to dislike. Everything was perfect.

Hotel and staff excellent. Nothing too much trouble. Breakfast was great. Dinner by Heston is an amazing restaurant in this hotel. Loved everything about our stay

Exceptional location, service and atmosphere. Pool and gym are both fantastic too.

Close to Hyde Park, Harrods and many restaurants

It feels a bit pricey for the size of the room. 1,200 would be fair price.

Poor

⸻We arrived at 10:30 PM and were placed in an attic room with a slanted ceiling, a tiny window, and a strong musty smell — completely unacceptable. I asked to be moved, and we waited in the lobby for over an hour. The second room, again in the attic, tiny window, didn’t smell musty but was heavily perfumed, clearly to mask dampness — equally unsuitable due to my allergy. I was told I could open the window for fresh air, which felt like an ironic suggestion.After speaking with the manager and expressing my intention to leave the hotel, we were finally given a suitable room with proper ventilation and no odor. By that time, it was very late at night and we were completely exhausted.This was definitely not the experience I expected from a hotel of this category — especially at this price point.

Everything. Starting from Concierge assistance, food, location and overall experience. Rooms are spacious

The room and facilities were excellent, nothing was forgotten about. Doormen greeted us and took our bags which arrived into our room minutes after we did. Staff could not do enough to help, every aspect of the stay was explained and made as easy as possible, turndown staff left a note as we had switched on do not disturb beside the door while we got ready for dinner, this let us call down to tell them when we departed for dinner that eveningThe staff also made the trip incredibly special as it was our honeymoon. Asking about the wedding as well as small gestures to make every interaction special The discretionary service charge on the bill at the end was especially welcome as the staff were beyond amazing. It would have been nice to know about this before the stay to know if wee could/should tip staff, and also have some information on how tips are split between staff and the property

Could not fault the stay

Good

I stayed in a room with a connecting door that cost £1300 per night. The problem was that I could hear the person next door packing their luggage at midnight, and in the early morning, the sound of a hairdryer woke me up!

I stayed with my wife at the Mandarin Oriental Hyde Park for my 50th birthday celebration and the hotel exceeded our expectations. The staff were incredibly helpful and friendly, the service was attentive without being overbearing. The location really is fantastic for tourists like us, right on the doorstep of Hyde Park, close to the West End for a show and of course Knightsbridge and Chelsea for shopping and dining. Whilst it is expensive, for a special occasion it was exceptional and we would love to return.

The location of the hotel is excellent, just a short walk from Harrods, and backs on to Hyde Park. Loved the King's guardsmen parading past the hotel in Hyde Park, during breakfast, on their beautiful horses. The food at Heston's was exceptional. We had a suite which was lovely. Diptyque products were provided in the bathroom. The bed was comfortable and the bed linen was, as to be expected, of a high quality. Absolutely loved both the Dyson hairdryer and GHD hair straighteners provided, as it saved me having to bringing my own.

The bathroom in our suite was disappointing as it was just too small.

The location of the hotel is excellent, just a short walk from Harrods, and backs on to Hyde Park. Loved the King's guardsmen parading past the hotel in Hyde Park, during breakfast, on their beautiful horses. The food at Heston's was exceptional. We had a suite which was lovely. Diptyque products were provided in the bathroom. The bed was comfortable and the bed linen was, as to be expected, of a high quality. Absolutely loved both the Dyson hairdryer and GHD hair straighteners provided, as it saved me having to bringing my own.

The bathroom in our suite was disappointing as it was just too small.