45 Park Lane - Dorchester Collection

I strongly advise against staying at 45 Park Lane. During my stay, I was the victim of a serious theft inside my room by someone with authorized access. My genuine Rolex watch was stolen from my handbag and replaced with a counterfeit. This was an unprecedented and shocking experience, and the hotel management failed to handle the situation properly.For the safety of your belongings and peace of mind, I do not recommend this hotel.

One of the finest hotel experiences I have ever had was at 45 Park Lane. The service is simply on another level, from the reception to the smallest details. The reception and service team are extremely refined in their approach and make every guest feel truly at home. Both the daytime manager and the night duty manager were highly professional, warm, and genuinely attentive to guests’ comfort.After seven years since my last stay, I returned to find that the standards had not only remained the same but had become even better. It truly feels like a royal treatment, where every need is met with the utmost care. The concierge team is strong and efficient, and the staff are far from transactional — their genuine goal is guest satisfaction. Even when offered tips, they shy away with modesty and self-respect, which reflects a unique culture of service that makes you feel like you are among family.The cleanliness and luxury of the hotel are on a remarkable level, and every staff member, without exception, embodies respect and courtesy. A moment that stood out was the warm welcome from the Lounge Manager, who offered my family and me an exceptional dinner while we waited for our room to be prepared. His hospitality and generosity were truly memorable and a perfect example of authentic, high-level service.I must also highlight the butler team: on the first day, Mohammed provided us with exceptional service, assisting with unpacking and ensuring every need was met, greeting us with warmth and care. On the second day, Hamza proved to be equally outstanding kind, professional, and helpful. He even solved a restaurant issue for me and quickly arranged the booking when my phone would not connect, making everything seamless and stress-free.In short, 45 Park Lane is not just a hotel; it is a complete experience of luxury, warmth, and outstanding professionalism.

Hospitality and the Buttler Hamza helpful so much classy hotel and staff

Staff are 10/10Delicious foodGreat pool and spa

The room is dry and airflow needs to be improved.

The spa was lovely The rooms are terrible. We had two rooms and both were dusty, beds weren't comfortable. They need a renovation

The staff especially Nikoleta , Lisa and Priscilla they were great . They did everything to make us comfortable and happy. The hotel chefs also were kind and generous and made lovely pastries . We loved our stay so much that we would give it a 7 stars.

We think the housekeeping can be better and more professional.

We loved the hotel and the staff, specially Serena from desk manager , we wish that all staff was so welcoming and nice.

We don’t like staff at the spa , specifically gentlemen that was quite rude to us and our small baby girl

The staff are on the ball here and the hotel is very clean and fresh looking. Great location and it has very nice bar. The bathrooms are amazing with fully electric commode. The little extras that they put in the room like the chocolates etc are really good and definitely worth having.

The first thing that hits as you walk in the font door is the smell of food coming from the restaurant. Unfortunately this is the reception area and kind of cheapens the ambiance. Its not what you expect from such an up market hotel. The bed was not the best as it sank in the middle.

The staff are very helpful. Great spa which is nice and quiet

Would be nice if children were allowed in the pool all day rather than an hour and a half in the morning and afternoon

Staff top. Super vibe in the hotel. Excellent breakfast. Lunch also top: great location

Nothing to report

the massage was really good, and the room was nice.

jacuzzi & steam room were not working. The thermostat in our room was not working which meant we could not adjust the temperature.

beautiful, luxurious, amazing service, incredible location, great spa, good restaurant, vibrant bar

Wine and food a bit pricey!

good location, comfortable rooms, nice bar

tiny lobby, breakfasts by menu

location and service

so high price and old furniture and ac is not cool enough

exceptionally clean and well appointed room, staff very welcoming and friendly. pool was a good size and well looked after

lovely staff and rooms - great location !!

Superb service from the moment I arrived at the front door to any and all questions I had, answered. I highly recommend this upscale hotel with beautifully decorated rooms, lovely quiet common spaces and gorgeous cocktails.

It was clean and very comfortable

The Staff, especially the Manager Raul wasn’t being helpful at all. I was 2 hours away from the hotel in a meeting and my Guest arrived before me. They wouldn’t allow my Guest in the room without me physically bringing in the Bank Card that I made reservations with. I had to leave my meeting and drive over an hour just so they can let my guest in the room. Never again ! For a 5 star Hotel I would have expected a lot more. I could have been notified at least by the Hotel but they decided to keep my guest waiting on the Lobby. They had my Guest waiting for 2 hours.

breakfast was very good and location was very good

Everything it’s one of mine and my husbands fave hotel in London.

I love it all.

The very heart kind of places if you want to enjoy the London experience, as any other dorchester collection, they will never fail to make you feel you are one and only guest! Thanks to the all the staff from the door step to the room service!