About
Located a minute’s walk from Aldgate East Tube Station and on the gateway to Brick Lane, Hampton By Hilton London City is just next to the Whitechapel Art Gallery. It offers free Wi-Fi and 24-hour room service. Air-conditioned rooms feature a plasma TV, a safe and private bathroom with shower and hairdryer. For an additional charge, the hotel offers a Hot Buffet Breakfast. The Hotel Restaurant offers a limited menu of Pizzas and Sandwiches. Spitalfields Market and its surrounding eateries are 5 minutes’ walk away. The property is 10 minutes’ tube ride from the West End, Olympic Stadium and Westfield Shopping Center. The Tower of London is just 15 minutes’ walk away. Welcoming guests from May 2023.
1,464 Reviews
- Cleanliness
- 9.0
- Staff
- 9.1
- Location
- 8.6
What Guests Say
- “This facility is very well kept and clean. Staff is very pleasant and always help with the smile on their face. They made our stay very…”
- “The hotel looked brand new and was super clean. The breakfast was fantastic as well. We loved this hotel!”
Top Amenities
- Restaurant
- Free Internet Access
- Fitness Center
- Accessible Rooms / Facilities
- Non-Smoking Rooms
Room Options
Our Best Price. GUARANTEED.
Exclusively for Priceline members Details
1/1Queen Superior
- Air conditioning
- Baby Cot
- Bath or Shower
- Closet
1/4Queen Family Room
- Air conditioning
- Baby Cot
- Bath or Shower
- Closet
1/4Two Queen Beds room
- Air conditioning
- Baby Cot
- Bath or Shower
- Closet
1/4Twin Room
- Air conditioning
- Baby Cot
- Bath or Shower
- Closet
1/4King Room
- Air conditioning
- Baby Cot
- Bath or Shower
- Closet
1/4Queen Room
- Air conditioning
- Baby Cot
- Bath or Shower
- Closet
1/4Queen Room with Sofa Bed
- Air conditioning
- Baby Cot
- Bath or Shower
- Closet
1/4Superior Queen Room
- Crib(s)
- Phone
1/4Queen Room with Two Queen Beds
- Air conditioning
- Coffee/tea machine
- Crib(s)
- Hair dryer
1/4Queen Accessible Room
- Accessible room
- Air conditioning
- Baby Cot
- Bath or Shower
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What Guests Loved
Based on 1,464 reviews
Pros +
- This facility is very well kept and clean. Staff is very pleasant and always help with the smile on their face. They made our stay very comfortable. I would like to say special thanks to Hotel employees.
- The hotel looked brand new and was super clean. The breakfast was fantastic as well. We loved this hotel!
- The staff were friendly and fulfilled our requests for extra blankets.
Cons -
- The sofa bed mattresses were coming apart during the night so it wasn't comfortable. The breakfast choices were limited and exactly the same every day.
- Breakfast was like a free-for-all at the zoo No planningStaff did their best to find somewhere to sit. Other hotels manage to have a simple plan to seat guest but nothing at the H by HAbsolutely appalled
- No I was happy
This facility is very well kept and clean. Staff is very pleasant and always help with the smile on their face. They made our stay very comfortable. I would like to say special thanks to Hotel employees.
The hotel looked brand new and was super clean. The breakfast was fantastic as well. We loved this hotel!
The staff were friendly and fulfilled our requests for extra blankets.
The sofa bed mattresses were coming apart during the night so it wasn't comfortable. The breakfast choices were limited and exactly the same every day.
Lovely and clean, staff were very friendly and an excellent location. I would stay here again if I ever needed to visit this area.
CleanGood location Lovely staff
Breakfast was like a free-for-all at the zoo No planningStaff did their best to find somewhere to sit. Other hotels manage to have a simple plan to seat guest but nothing at the H by HAbsolutely appalled
Reception staff Pooja excellent Breakfast staff Cleanliness of whole hotel and atmosphere
No I was happy
The location of the accommodation was excellent – two metro stations were very close, just a few minutes’ walk away. Tower Hill was also only a 20-minute walk. The room was comfortable and spacious.
The breakfast could have been more varied, as the selection was the same every day.
The staff were very friendly and super helpful, the facilities were clean and pleasing, our room was comfortable and stylish, would definitely stay again.
Lovely modern hotel located a short walk to Aldgate East tube station. Staff are welcoming and friendly and go the extra mile to make sure you have a pleasant stay. Our twin room was clean and comfortable with tea and coffee facilities together with a small fridge.The breakfast was most enjoyable with a good selection of hot and cold items to choose from together with fresh fruit. All the staff in the dining room need complimenting for their cheerful manner and the way they worked hard to keep the tables cleared and replenishing the food items.We will definitely return to this hotel on a future trip to London.
Staying longer.
Nice hotel in the Whitechapel district, right next to Aldgate East underground station.The rooms were great and had everything we needed.I would particularly like to mention two people who were responsible for the breakfast service; they both did a fantastic job.Their names were John and Ben, and I would give them both a 5-star rating.
The breakfast could be more varied; there was only toast, no bread.
Excellent choice at breakfast for both hot and cold choice. Waffles were amazing. Great choice of hot drinks and juices too.
The Team was exceptionally kind and helpful. Despite the high number of guests they were very attentive. The room was great as well with a comfy bed.
When the breakfast room is busy it can get quite noisy but that’s what we expected.
The personnel was very helpful and friendly. Location was super, the Underground station was very close, so it was easy to move around and explore the city. Some places were in a walkable distance. Our room was cosy and comfortable.
We weren't completely satisfied with the breakfast. Although the waffles and fruit selection was very nice, warm dishes and fresh veggies didn't meet our expectations. Sometimes the airconditioner (or it might've been something else) in our room was a bit too noisy, even when we turned it down.
Perfect location. Great value for money. Friendly staff. Lovely room. Great breakfast.
The lift was out of action meaning we had to scale 1 floor with our case. The sausages weren't nice.
The room, the breakfast and the treatment
The water in the bathroom wasn’t very hot
The hotel has clean and comfortable rooms and common areas. The breakfast quality was far above the London average. Central location allows you to reach most important points on foot and by public transport easily. The staff were very kind, friendly and helpful. Our room had an impressive view, allowing us to enjoy the city throughout our stay.
The staff at the hotel were the best, the breakfast was simply amazing and the hotel was neat, super but i mean it super clean. overall it was fabulous, the location was good with easy access to the metro stations and very close to the tower of London, a bit far from downtown and other attractions. but overall it was excellent!.
there was nothing i did not like
The hotel has an excellent location right next to a metro station, which made getting around very easy. Overall, the hotel is very nice and clean. The breakfast was great, with a wide variety of food, including plenty of fruit, and fresh waffles were made every morning. The breakfast staff were absolutely amazing — very friendly, helpful, and attentive. The room was clean, modern, and well equipped with everything needed, such as an iron, ironing board, shampoo, conditioner, body lotion, and soap. In general, the hotel staff were pleasant and professional.
The only downside was that the breakfast area was very crowded every morning, and it was difficult to find a place to sit. The room also did not have much space to keep a suitcase open, so you either had to unpack completely or keep stepping around it.
Service , breakfast menu and room condition
Layout slightly odd
Comfy rooms, very clean and safety features to access hotel and rooms. The subway was a 1 minute walk. Very friendly staff that work very hard and are very helpful.
The location was very run down across from the hotel and surrounding areas. The breakfast was quite poor quality but plenty of it.
Amenities & Policies
Amenities
Fitness & Spa
- Fitness Center
Food & Drinks
- Restaurant
Media & Technology
- Free Internet Access
Health & Safety
- Health Services
- Daily disinfection
- Professional cleaning services
Accessibility
- Handicapped Rooms/Facilities
- Accessible shower available
- Facilities for disabled guests available
- Wheelchair accessible
Kid Friendly
- Family Friendly
- Kid Friendly
General
- No Smoking Rooms/Facilities
- Refrigerator
Guest policies
| Check-in | After 3:00 PM |
|---|---|
| Check-out | Before 11:00 AM |
| Internet | Free Wi-Fi is available. |
| Children & Extra Beds | Children of all ages are welcome. Children of age 0 to 2 stay free with cot. |
| Pets | Pets are not allowed. |
| Room Rates | All rates displayed are for two guests unless otherwise noted. |
Important info
Guests must show a valid photo ID and credit card upon check-in. Guests using another person's credit card will be required to fill in a 3rd party payment form. Please note that the hotel does not accept Diners Club. Dinner is a set menu - 3 course meal (drinks not included). A full English breakfast can be purchased at the property for an additional cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. When booking half board, note that drinks are not included.
Location
12-20 Osborne Street, London
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