5 Star Hotel

Haymarket Hotel, Firmdale Hotels

1 Suffolk Place, London, United Kingdom View Map

Haymarket Hotel, Firmdale Hotels1/21
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Haymarket Hotel, Firmdale Hotels

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About

In the heart of London’s theater district, the elegant Haymarket Hotel is surrounded by restaurants, bars, and is just next door to the Theater Royal. Guests can enjoy a swimming pool, gym, and a spa with a range of treatments. Afternoon tea is served until 16:30, with delicious cakes, scones with clotted cream and jam, and a wide range of tea and coffee on the menu. Fresh, seasonal produce is used in the restaurant, and tapas is available at the bar. A flat-screen TV, Bluetooth Bose units, and writing desk feature in each room at Haymarket Hotel. Rooms also benefit from 24-hour room service and a fully stocked mini-bar. St James’s Park is a 5-minute walk away, and Buckingham Palace can be reached in 15 minutes on foot. The Houses of Parliament and Big Ben are all within easy walking distance.

247 Reviews

9.4Exceptional
Cleanliness
9.7
Staff
9.6
Location
9.8

What Guests Say

  • “Charming hotel. Great location. Great service.”
  • “Everything. It's the hotel of my dreams.”
Show 50 Verified Reviews

Top Amenities

  • Swimming Pool
  • Restaurant
  • Free Internet Access
  • Fitness Center
  • Accessible Rooms / Facilities
  • Non-Smoking Rooms
Show All Amenities

Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

Luxury Room1/4

Luxury Room

345 sqft • 1 King

  • Air conditioning
  • Bath or Shower
  • Bidet
  • Closet
Deluxe Room1/4

Deluxe Room

420 sqft • 1 King

  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
  • Bidet
Junior Suite with Terrace1/4

Junior Suite with Terrace

905 sqft • 1 King

  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
  • Closet
One-Bedroom Suite1/4

One-Bedroom Suite

926 sqft • 1 King

  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
  • Bidet
Luxury Junior Suite1/4

Luxury Junior Suite

485 sqft • 1 King

  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
  • Bidet
Deluxe Junior Suite1/4

Deluxe Junior Suite

517 sqft • 1 King

  • Air conditioning
  • Bath or Shower
  • Bathrobe(s)
  • Bidet

Room Details and Photos

Room Amenities

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    What Guests Loved

    9.4
    Exceptional

    Based on 247 reviews

    Location

    9.8

    Cleanliness

    9.7

    Staff

    9.6

    Overall Quality

    9.4

    Pros +

    • Charming hotel. Great location. Great service.
    • Everything. It's the hotel of my dreams.
    • amazing location for my workplace, soho Mayfair and Goven garden, just minutes of walkroom is very big with beautiful terrace

    Cons -

    • some repair during my stay near my room for the elevator
    • The “service charge” on the overnight accommodation element of our bill
    • Nothing really.
    Business Traveler (19)Solo Traveler (19)Traveling as Couple (74)Family with Young Children (55)Family with Teens (1)Senior Traveler (3)Group Traveler (11)Total (393)
    10Verified Hotel GuestPosted on: 7-7-2016

    Charming hotel. Great location. Great service.

    10Verified Hotel GuestPosted on: 5-7-2016

    Everything. It's the hotel of my dreams.

    10AsmaaPosted on: 2-23-2026

    amazing location for my workplace, soho Mayfair and Goven garden, just minutes of walkroom is very big with beautiful terrace

    some repair during my stay near my room for the elevator

    10AngelaPosted on: 2-19-2026

    Location, facilities, cleanliness, decor

    The “service charge” on the overnight accommodation element of our bill

    10TheoPosted on: 2-9-2026

    Everything. The interior decoration is very special, radiating warmte and welcome. Service is more than excellent. Mistakes are dealt with in an excellent and friendly way. The room was excellent with a good, though for me (194cm) a little short, bed. Bath and shower real good. Excellent food in the restaurant. And, for a change, the food you get via roomservice is actually as if it is served in the restaurant! The swimming pool is amazing. One good think to be on a beach or something. Of course there is a wonderful lounge area, with a great private dining room. It is sooo much better than the Ritz in every way possible. We loved it. One of the best hotels we have stayed in.

    Nothing really.

    10AntonPosted on: 1-21-2026

    People. Location. Comfort. Ambience. Breakfast. Clearness All was perfect. It was our second stay here and we hope to enjoy next stays.

    10ChristinePosted on: 1-21-2026

    Design, staff, location, food all excellent.

    Nothing, all good.

    1MariaPosted on: 1-17-2026

    Nothing because staff made me dislike the hotel

    Staff at reception ( one male and one female presenting themselves as managers)The staff at reception (management in particular) I wad treated rudely. Asked to pay deposit of 100p and I offered to pay in cash because i want to get it back when I check out instead of waiting for days if i paid by credit card. They refused and asked for 300 p if it’s cash. I was treated like a thief because they emptied the minibar in order not pay deposit. Is this a 5 star hotel. !?!

    10MichalisPosted on: 1-11-2026

    Staff friendliness and orientation to great customer service. Great room, tastefully decorated and the same for the common areas.Impeccably clean! And great location We will certainly go back

    9AlicePosted on: 1-8-2026

    The Reception Team, Concierge, Bar& Restaurant ..Glorious!!!Jason, The Chef at the Hotel Restaurant is a Jewel!Glorious Food!!!

    Housekeeping is disappointing …take your clothing to outside services!!

    10YukikoPosted on: 12-31-2025

    Everything is wonderful there very helpful staff.This is our second time stay with our daughter and would love to come back again and again. Especially with kids highly recommended!

    It will be nice if swimming pool water temperature can be warmer so that we can swim longer.

    10TalPosted on: 12-18-2025

    Buetifull hotel, large room , excellent location but in a quite street. Each team member was friendly and helpfull. Great breakfast, enjoyed the room service as well. The pool is amazing! Although I haven't used it...next time...

    9MichaelPosted on: 11-27-2025

    Great location. Upmarket. Great rooms. Excellent swimming pool

    9JanePosted on: 11-27-2025

    The staff were exceedingly friendly & helpful nothing was too much trouble even putting a kettle & coffee machine in the room. Room was large, comfortable & well equipped. The hotel is very central so easy to walk into Piccadilly, Regent / Oxford or New Bond streets.

    The breakfast was exceptionally expensive, a small yogurt & berries & a small toast with poached egg & avocado £49 totally ridiculous. The quality of food was average. I would definitely not eat breakfast there.

    10AtanuPosted on: 11-24-2025

    The hotel is BEAUTIFUL. The rooms are fabulous!! I am in love with Kit Kemps designs. Its luxurious and unique. The size of the rooms are way above the London average. The staff is amazing and the biggest strength of this place. They are warm, friendly, extremely kind and truly special.

    wish we could have stayed longer

    10BarbaraPosted on: 11-22-2025

    Great location, huge pool

    Somewhat less welcoming staff than at other Firmdale properties

    10AlicePosted on: 11-20-2025

    The Staff is wonderful. Professional, kind, attentive.

    9SergioPosted on: 11-19-2025

    Room upgradeChristmas decorations

    No possibility to make tea in the room.

    10RachelPosted on: 11-16-2025

    Excellent service from all staff, from front door staff, to reception, to waiting staff.Everyone very helpful and friendly. Spotlessly clean hotel. Immaculate presentation.Perfect location.

    10RashedPosted on: 10-31-2025

    Everything was spotless — clean, cleaner, and very clean!The staff were super friendly and made me feel just like home.Loved the indoor swimming pool, and the coffee/bar area was really cozy and relaxing.

    Amenities & Policies

    Amenities

    Swimming & Soaking

    • Swimming Pool
    • Heated pool
    • Indoor pool

    Fitness & Spa

    • Fitness Center

    Food & Drinks

    • Restaurant

    Media & Technology

    • Free Internet Access

    Accessibility

    • Handicapped Rooms/Facilities
    • Facilities for disabled guests available

    Kid Friendly

    • Family Friendly

    General

    • No Smoking Rooms/Facilities

    Guest policies

    Check-inAfter 3:00 PM
    Check-outBefore 12:00 PM
    InternetFree Wi-Fi is available.
    Children & Extra BedsChildren of all ages are welcome. Children of age 0 and above can stay with extra bed, subject to additional charges. Children of age 0 to 2 stay free with cot.
    PetsPets are not allowed.
    Room RatesAll rates displayed are for two guests unless otherwise noted.

    Important info

    Please note that the Luxury Double Room cannot accommodate extra beds or cots. We are serving afternoon tea daily from 12:00 to 16:45Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Location

    Haymarket Hotel, Firmdale Hotels

    1 Suffolk Place, London

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