2.5 Star Hotel
SureStay Plus Hotel by Best Western San Antonio North
About
Located in San Antonio and with Frost Bank Center reachable within 9.4 miles, SureStay Plus Hotel by Best Western San Antonio North has express check-in and check-out, non-smoking rooms, a garden, free WiFi throughout the property and barbecue facilities. Featuring family rooms, this property also provides guests with an outdoor pool. San Antonio Spurs is 9.4 miles away and The Alamo is 11 miles from the hotel. The hotel offers a buffet or continental breakfast. Free private parking and a business center are available, as well as a 24-hour front desk. Ripleys Believe It Or Not Museum is 11 miles from SureStay Plus Hotel by Best Western San Antonio North, while Alamodome is 12 miles from the property. San Antonio International Airport is 4.3 miles away.
Guest Rating
Cleanliness
Comfort
Value
Location
Satisfaction
Room Options
1 King Bed, Nonsmoking, Sofabed
377 sqft • 1 King and 1 Sofabed
Room Details and Photos
2 queen beds, nonsmoking
377 sqft • 2 Queen
Room Details and Photos
King Room with Roll-In Shower - Mobility Access
248 sqft • 1 King
Room Details and Photos
SureStay Plus Hotel by Best Western San Antonio North - All Inclusive Reviews Rating
Review summary
The hotel reviews reflect a mix of experiences, highlighting both positive aspects and significant cleanliness concerns. While some guests appreciated the spacious rooms, comfortable beds, and great location, many reported issues such as dirty rooms, mold, and unresponsive staff. Overall, the sentiment leans towards dissatisfaction, particularly regarding cleanliness and service quality, despite some positive notes on location and room size.
Cleanliness
Comfort
Value
Location
Satisfaction
Edward
•Posted on: 7-28-2025
The room was very spacious I had a king suite and the air conditioner worked very well breakfast had good and different things to choose from
It was under staffed restrooms were locked in the lobby and there was no elevator also asked for a first aid kit the lady told me she didn't have one
Nahomi
•Posted on: 7-10-2025
I liked the value of the price of the hotel for a last minute family trip, and the distance from everything.
I didn't like that we didn't get room service, we had to go to the main desk and ask for more toilet paper at one point.. and when we went to breakfast there was only cereal, eggs and apples available..
Hernandez
•Posted on: 3-18-2025
People were nice. Room was clean. Amenities were pleasant.
Annette
•Posted on: 10-30-2023
The location was good.
Floor was filthy and hair allover. It takes just a mop to mop this good floor. Too easy. The sofa at reception and room too dirty. Wet and dry vacuum can save the Image. Try pour water on the floor and wipe with clean white cloth you will run.
Annette
•Posted on: 10-29-2023
The location was good.
Floor was filthy and hair allover. It takes just a mop to mop this good floor. Too easy. The sofa at reception and room too dirty. Wet and dry vacuum can save the Image. Try pour water on the floor and wipe with clean white cloth you will run.
Jose
•Posted on: 4-11-2023
Location was good.
Room ando other hotel áreas were dirty.
Andrea
•Posted on: 2-21-2023
No issues. Polite staff. My room was ready and clean.
Walls are a bit thin. I could hear the upstairs guest walking back and forth. Other than that it was great.
Amy
•Posted on: 9-12-2022
The cleanliness of the rooms and the welcoming staff.
No
Beverly
•Posted on: 7-3-2022
Room was clean. location. quiet
The shower was slippery. Even with the mat. The morning of my check out I split and fell out of the shower and landed on the floor. I also wasn’t informed until I got there that I had to pay 100.00 deposit.
Agustin
•Posted on: 6-4-2022
My Room was clean and confort beds whit nice ac , microwave and refrigerator I liked
The receptionist was so mean , unprofessional and like on bad mode all the time Good place bad bad welcome , definitely need new receptionist
Showing 1-10 of 24 reviews
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of USD 50.0 is required at checkin. This will be collected by credit card. You should be reimbursed within 14 days of checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
SureStay Plus Hotel by Best Western San Antonio North
10815 I-35 Frontage Rd,, San Antonio, TX
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