Comfort Suites Eugene

We loved the location, the facilities were very clean, Jen that checked us in was wonderful, helpful, fun and kind. It was quiet and the prices were great for the little store you have there.

The pool was cold, the hot tub was out of service. Our fridge wasn't cold at all and our shower had no shampoo.

Breakfast

Location was OK

Our issue is the we had a 3 night stay booked and confirmed through Bookings.com. After one nights stay and returning from the football game we found ALL of our luggage and loose belongings, i.r. medicines, jewelry and other personal items, all packed up and removed from our room! The hotel said that Bookings.com had contacted them and said we had an emergency and would be checking out 2 days early. This request did not come from us and they had already rented our room to someone else. (Our key still worked and my wife was in the room using the restroom when the “NEW” tenants walked in using their key. Absolutely unacceptable and dangerous. Thankfully the other couple was very nice and understanding. I had to pay for the 2 nights that I had already paid for through Bookings.com again in order to hang on to this room as all others were booked up. Still waiting for Bookings.com to refund what I paid them or refund the additional 2 nights I was charged by Comfort Inns. Complete “shit show” by both Bookings.com and the Hotel. Count us a VERY dissatisfied customers.

The staff was wonderful and personable. The chef for breakfast was awesome and had a wonderful breakfast.

I had cut my arm and didn't realize it. I got into bed and left around an eighth of an inch of blood on a pillowcase and on the fitted sheet. That's when I noticed it and went and got a Band-Aid. Whenever I leave a motel I always strip the bed and put all of the dirty stuff in a pile along with everything in the bathroom and I clean everything to make it easier for housekeeping. I received an email soon after I checked out telling me that $60 had been deducted from my account and that I could no longer stay at any comfort suites, anywhere. I called them to see what the problem was and they told me that there was an unknown substance found on the pillow case and the fitted sheet. The sheets were not new sheets, and I told them I would get some OxiClean and come clean the sheets. They then went and talked with a manager and came back and told me that they gave me my $60 back and I was welcome back but this was my first warning and if anything like that ever happened again I would no longer be welcome at any of their motels. They don't have to worry about that. I won't be back. I'm wondering if anyone else has ever had an experience like this. I love to give kudos and let people know how much they are appreciated. That is why my scores were so high for the staff, they were absolutely marvelous. But, the way I was treated with the email that I had received, I will never return there and I will never advise anyone to go there.