Q4 Hotel and Hostel

Customer-centric customer care across the entire staff, from front desk to housekeeping! Additionally, the location--(24-hour market/deli right next door PLUS subway station literally across the street)--as well as numerous eateries.

Nothing was unlikeable. Lounge downstairs with a kitchen, pool table (which is my favorite last time), ping-pong; very family-friendly environment. Quietness in the dorms was MUCH appreciated! Safe neighborhood to walk around and explore, even at night.

The location.

Room design was off, the shower was in the middle of the room - thank God for the brick walls. No shampoo and shower jel in the shower. I could store my bag after check-out. Had to find a storage place.

The common room was very nice. I enjoyed the atmosphere.

The shower was cold. It turned out that I had to turn the knob backwards for lukewarm water.

Very clean. Kitchen was fully stocked with pots, pans, utensils, ......

They advertise pool table, and ping pong, and TV in the breakroom. None of those worked. Pool table sticks were broken, missing balls, ect... Ping Pong paddles not available. No Ping Pong balls either. BOO!!!!

Location

The kitchen needs major up grade. They need to put a lease tomorrow refrigerators with nice machines inside this venue. They need to replace the pool table and get rid of the broken foosball table which is just taking up space. Toaster oven needed.

The staff is just accommodating. Great location and the all place is clean enough

-Walk out of the subway, or off of the bus, only a few steps away from Q4's door. -Food in kitchen. Didn't see anyone take someone else's food.

-Had to ask for a towel. -They have a ramp for the front door. No elevator, inside, for handicapped. Steps, only. -A toaster/toaster oven, needed. -Put a male in a female dormitory room. -Kept putting someone in already occupied bed.

I discovered the location and industrial surroundings. Nice surprise, so close to midtown Manhattan. The hotel was reassuring compared to my first one in Chinatown. My room partners were nice and discreet. Plenty of noise from the aerial subway lines.

No, except lack of bathrooms.

The staff made my whole trip!

Bathroom needs an exhaust fan big time!

The price was affordable

The other guests did not clean up after themselves in the kitchen, kinda disappointed.

Only location

Room & bed

I had breakfast out at Hudson Market. I was impressed by the house keepers who were kind and held the heavy front door open for me. I also was helped above and beyond by Kimberley at the front desk.

Subway train noise needs to be mitigated besides providing ear plugs.

i liked the room. i enjoyed how easy it was to check in. i also enjoyed the location as it was very easy to get to all of the places I needed to visit within a 10-15 minute subway. There's also two grocery stores nearby.

I didn't like that all of the pans in the kitchen were scratched up teflon. I also think that there should be a bit more clarity for the guests upon their arrival where to find the kitchen labels for food and make sure that they date them properly so people don't take your food. I don't put blame on the hostel itself but someone took 4 of my coffees and I was really upset haha. Maybe better signage where the free items are supposed to be left.

The person at reception was terrible when I checked out; their behavior was very rude and unfriendly. This makes me hesitant to return to this place. In addition, the place is noisy; all you can hear is the train.

Decent room. Nice little shower en-suite. Location was great - easy to get here and plenty going on in area. Staff were friendly and helpful.

Would be good to have curtains or something around bed also a little personal light where USB is. Shower took ages to heat but once warm was lovely. I didn't get a bed sheet ( apparently had run out ) however was not offered one the next day either. But still overall this was a good place....I wasn't put off not staying there again.

Location was close enough to the airport

It was freezing cold and the heater in the room was broken. The sounds of guests voices in the stairwell and hallways was very loud. I didn’t sleep a wink all night.

The private room was clean and good for just staying at night. The shower is nice and hot but bathroom is very narrow.

The communal area has a lot to be desired. We saw it once and decided not to go back down there as it was dull, pool table was very old and just not inviting. The first person to greet us was also very minimal with his interactions and not a typical hostel/hotel greeting at all.

Area is great

The service both Bookiing and the Q4 Hotel provided was upsetting and service needs to be worked on especially since they both cater towards customers in tourism.Google review summary:The stay this past week was unpleasant because of the service the 3rd party site Booking and the front desk at Q4 Hostel didnt do their job by confirming my reservation.I definitely checked in during my 1st night, but by the next day the hostel completely threw all my stuff in a laundry bag and held it in storage.Imagine yourself coming in to your unit and felt completely evicted from your own room?!!Apparently one of the front desk agents didnt press the confirm button on their end, which then led to booking.com sending me an email about deducting an extra fee for "no show?!!"Guys, if you plan on booking through a 3rd party site (ie; expedia, agoda,booking.com)make sure the front desk at any overnight stay you go to (hotels,hostels,etc) press that CONFIRM button cuz if not your items will be thrown out. AND make sure the 3rd party site like BOOKING.com. checks up on the Hotel for any reasons a customer was marked as a "NO SHOW" at unit before making confirmation from their end and sending out an email about a "no show" fee and getting their items thrown out.

Location and price

Not enough space for luggage and personal belongings

Clean facility, good staff. They are helpful any time you need them.

Nothing to report