Hotel Vetiver

The location and the price are very good. The room was small but it was fine and the staff was nice. Overall can not complain, the bad reviews are not true!

The towels we got after they changed them were stained and had a hole. The room was very small.

Proximity to public transit. Price.

Hair on bedsheets. Furniture dinged/damaged. Bodily fluid-like stain on chair. No blackout curtains. Black mold, lack of hot water in shower. Toilet barely flushed. Tv audio video delay/mismatch. Wifi slow. Mini fridge not cold. No coffee maker.

Staff helpful. Clean. Near trains NW and cafe and restaurants, spacious room. Free tea and coffee.

I am here for entire week and every day I smell the heating fume in my room on first floor..., maybe fume is from basement via pipes or windows? Not sure from where but its there every day. I have asthma. Hope hotel fix this problem.

the room was clean and location was good, parking could have been better but totally understandable for NYC

Could have had some sought of breakfast, the most other hotels in the area do.

Didn't like anything about it

The pic had a big bathroom a Balcony and the room had none of that

Friendly staff, great location, and decent price.

TV in room looking like it was falling off wall, shower head needed updating, one-ply toilet paper.

That the shower pressure was so low it was Barely coming out water the covers were very light and i was freezing has to put the heat high

Was close to where I wanted to stay.

This was most definitely not a 3.5 star hotel. Bedding was very poor (only 2 small pillows and 1 blanket). Furnishings were serviceable but. Very worn. Overall at best this was a 2.5 star hotel.

Location

Run down, noisy, pillows of foam

Did not have any amenities that is expected of a 3.5 star hotel example no complimentary water in room, pretty unprofessional front desk etc.

Staff was professional

It had bedbugs and I was bitten several times.

absolutely nothing. this was the worst hotel experience we have ever had.

BED BUGS!!!!! this was a terrible hotel from beginning to end. bad service, bad room, bad hotel. we had to leave in the middle of the night due to bed bugs and never returned. ABSOLUTELY TERRIBLE.

The lobby is dark and dingy The staff is rude and there is no bar as advertised No coffee maker in the room Absolutely no way would I stay there again or recommend this place 2 star at best!

I had to put a deposit down even tho I paid 145. I’m still waiting for it to get refunded. This was Friday and it’s Monday and still no deposit back????

Better safety, better bed, actually have breakfast

Staff were professional , extremely nice , caring, and explained very clearly. Clean room, big and spacious. I enjoyed my stay.

TV wasn't easy work and not a lot of channels, bathroom shower didn't have sliding doors. The kitchenette needs updating. The balcony needs more privacy maybe a screen or two and the bars needs to be a little higher.

Close to Metro and parking

No breakfast offered and a little dirty inside and out side as well.

Okay location and within walking distance of train/subway.

Staff not at all friendly. Not knowledgeable about the city of New York, nor any tourist attractions. Need better customer service training.

Only convenient location is the best part.

Should NOT be a 3.5 star hotel instead no more than 2 stars!!! I was really disappointed. The rooms are spacious but needs to be updated and had a weird smell! Beds are not comfortable either.

The skyline view

We were locked out of our hotel room for 45mins. Took staff all that time to get maintenance to fix the door. I missed the boat party I was supposed to attend and couldn't get my refund back