Dutch Hotel Long Island City New York , Belvilla District 6 Formerly Sonder

The Location

on arrival at 1am on the 9th of October the room was not cleaned since the last guest, dirty towels and used razor blades in the bathroom. A dusty glass table. Not offered a replacement room. A malfunctioning toilet which was not fixed when reported.

Roof top

Unexpected hidden fees upon arrival ( 35 dollars a night facility fee) and we spent one night without AC it was 80 degrees inside that room and i felt each all over my skin witch I believe is from bed bugs .

Clean and quiet

There’s no receptionist during night time

The room was nice, spacious, and clean\. I liked the beds, and the bathroom was nice as well\. Everything about the room was pleasant\. It was on the lower ground floor and included a sitting area\

disclosure the self-check-in or mandatory $35 fee. The check-in process was very inconvenient. I am requesting a refund of the $35 fee. The check-in process was extremely inconvenient and required multiple calls to customer service just to access the room

Location

I had no hot water for 5 days and they didn’t do anything to compensate me. The manager was amazing

The bathroom was not clean. They were water bottles and soda bottles in the room. The bed was not made and they was here on the bed and debris on the floor nasty day. I called 20 times to no avail. Lastly, the first room had no lights

Experience was horrible place with Duwrtie and I called several times to know

Clean room

Poor security, felt unsafe. Anyone can enter the hotel and come upstairs. The receptionist seemed overwhelmed. There was a surprise $35 fee when we arrived.

Nothing, it was a nightmare

Everything, being locked out my room for 2 hours, given the wrong size bed, given the wrong room number that was already occupied

the view

When we left i left my makeup case and their is no contact info in case of an emergency or nothing, its self check in and never got my makeup back or a call that i can pick it up

NOTHING WORST HOTEL I EVER WENT TO. COULDN'T GET CHECKED IN, AND HOTEL DIRTY NOBODY AVAILABLE FROM 22:00-10:00 HRS.

YES DIRTY AND RATS IN AREA WHICH U KNOW THEY EATING THROUGH WALLS MAKING HOLE TO COME IN SIDE. DON'T EVER CHOOSE THIS HOTEL OR ANY OF BILVILLA PROPERTIES.

Clean

Check in was horrible. Online checkin required phone calls both nights (separate reservations) - 1st night worse than 2nd night. No staff around 1st night.

Bed was made and room was clean

Check in - I wasn’t given a room number nor a functional code nor the WiFi password

I never actually got to stay at this hotel. They never sent a code for the door and the unit. Customer service is awful. They don't answer questions well and basically refused to help leaving us without a room for the evening. 0/10

I never actually got to stay at this hotel. They never sent a code for the door and the unit. Customer service is awful. They don't answer questions well and basically refused to help leaving us without a room for the evening. 0/10

I like the safety.an have to get a code to get in the building thank you.

The should have someone at the lobby. It's very Hascelin to get in the hotel. Everyone was screaming on the phone the get in thank you .

Na

No one to be found to answer question or anything poor service

Stated it would be a Queen mattress and it was a full size

Nothing, worst experience of my life.

Was unable to check-in because there was no front desk attendant on site.

no carpet

No staff in person.. there was fire alarm going off for hours at night time..

The security of the building.