Aloft by Marriott Buffalo Downtown

Bar

Staff and no giving us the correct room that we paid for and not giving us a refund for the down graded room. Very disappointed

View spacious

No microwave in room, for the price they should've had one

Location

The room was nice and the beds were comfortable.... there were no cups, ice bucket, shampoo, etc. we had to ask for all of these. Maybe it was due to Covid that they don’t equip rooms anymore with basic essentials.

Aloft properties are always beautiful and cool. They were taking serious precautions to avert COVID19. The location was perfect. The hotel was very modern and clean. Perfect stay.

Everything

No iron and ironing board No hangers to hang clothing No ice bucket No cups or glasses

The smoke alarm with a rapidly flashing light was positioned directly over the bed.

location; funky vibe

could not figure out how to work shower; i know we didn't pay for a 'view' but our window looked out to huge, bulky air ventilation systems.

The room didn't have enough tables

Omggggg a Steam Room!!!

The staff were amazing so helpful I was there during a blizzard and they were like a ray of sunshine at the end of a dark tunnel

Matthew and Joymaka at the front desk were so incredibly kind and helpful. We booked a king and needed a double and Matthew hooked us up with double beds and a balcony! Joymaka was so friendly and helpful. Two wonderful employees!

Clean rooms

Requested king room with sofa bed, and there was no sofa bed. Not a huge deal to share a bed ,but also not what I booked for

Convenient location, good parking in the garage. Our room was clean and the beds were very comfortable.

Our room, at $400+, looked out at a huge ventilation system…. not what we expected. Also, the shower had almost no pressure, hard to get shampoo rinsed out of my hair.

I was very happy with the room. I am very very very pleased that the lady at the front desk was able to move me to a room with two beds, instead of just the single. I had originally booked a single bed, but my Dad asked to come along to see the eclipse at the last minute. I assumed that it would be impossible to change anything with the way hotels were during the eclipse. I brought my own air mattress instead. The staff member asked if we wanted to switch to a room with two beds and was able to make it happen.

I just wish the roof top had been open on Sunday. Dad and I enjoyed the view on Saturday and though to watch the sunset on Sunday. We were disappointed to find out it was not open on Sunday. I did enjoy the eclipse party on Monday though.

Everything the cleanness the employees were really nice there’s much to do

There was nothing to dislike

Location, staff, services and top restaurant

The fact that my floor was a worksite, loud every day, and I was not even told or informed about it.Room was not properly cleaned before my arrival, leaving trash of previous occupants, as well as significant dust on where I would have had to place my clothes, as well as human hair in the drawers I was supposed to use.

We stayed here on NYE after the Bills game and it was great. Walking distance to lots of restaurants and bars. The shower was AMAZING. We even got in to the NYE rooftop party for free with our stay.

The stay was great but the rooftop bar was way too small for NYE and no dance floor. If it was any other night, I'm sure it would have been a fantastic bar though! Views, outdoor heaters, and lounge space.

Hotel was amazing! Beds comfortable! Very clean. Smelled amazing!

Air conditioning. So cold when running, but as soon as it turned off it was a hot box!

The rooms were clean and staff were helpful

Hotel is not family friendly.

the view is awesome

This hotel charge us more without telling us the exact price for one more day we stayed.... who would spend 500 bucks on a two-beds room after the bar exam..... The manager spent some time on this dispute with us and literally told us she would not continue thsis conversation and told us she is the one in charge. It is a horrible attitude for whether a manager or a frontdesk.... SUCH A TERRIBLE EXPERIENCE. We have checked the price for the thrid time at least for 5 times with the reply of "Yes the price is the same with the two days(we stayed) ". The only proof the staff would count on is the confirmation letter, anything they promised you orally is not countable or reliable........ After being charged more and getting service like this, I think this hotel needs more improvement on the staff management and service.....