MainStay Suites Oakbrook Terrace - Chicago

clean quite and recently renovated

location/kitchen/breakfast...only got to eat breakfast there once but biscuits were exceptional and everything else was very good

The night shift Indian guy was very rude and is getting written up for his actions!

Employees were very accommodating and friendly. Room was great. Loved the spacious bathroom.

There seemed to be a housekeeping issue that day, the King beds were not clean so we were given two queens. Overall it was not enough to spoil the overnight trip, we still enjoyed our stay.

Nice location clean quiet comfy beds

One of your staff and the fact that o couldn¿t get into my room on several occasions and the guy he couldn¿t get into the room he opened with a hanger and he wanted me to leave my drivers license with him all night if he gave me a key to get into the room

Staff very friendly.

Advertised with a pool, but no pool. That is one of the main reasons that I chose this hotel. Very disappointing.

The rooms have everything you need. It's home away from home and more. Full kitchen. Area to relax and watch tv.location Excellent. I can't wait for my next stay.

Super clean, friendly staff, great location! It's a newer property, so the furnishings were on point. Even with the issues I had, I'd probably still stay here again!

The room was dark with all the lights on,and at the front desk they hand out bottles of purified water.Spring water costs only a little more and tastes better.Finally, the shower door wasn't installed properly. It wouldn't stay closed!Rm 153

Dirty entrance to building. Noisy, smell of weed throughout.Could not make coffee part missing from machine.

It was very dirty. The room was as if it wasn¿t cleaned. The trash wasn¿t taken out, the bathroom counters were dirty, the room wasn¿t swept. Upon arrival and check in, staff was complaining about how the cleaners didn¿t show up.

Yes one of the rooms we book smelled really bad like feet

They were really helpful in every to make me feel comfortable

Not that I could think of

Cleanliness and ambiance

Needs control of parking lit

Very noisy outside. There were people congregating out in the parking lot and bouncing a basketball, very disrespectful.

Breakfast was very good. Bottle of water at check in was a plus. Friendly staff. Comfortable bed.

There was no hair conditioner.

I am grateful for the front desk staff who made check-in easy; Diane was helpful, friendly, and thoughtful. The breakfast area was clean, and the staff were nice. Overall, - 4 adults- our stay was comfortable. We were in town for an event and spent minimal time in our two queen-bed suite. There's plenty of shopping and restaurants nearby.

They do not have a pool since it's under construction. The room lighting is very dim, with only one nightstand lamp and a small desk reading lamp so not a great space to do laptop work. The suite layout is very cramped, with not much space to move around. The kitchenette area is about two feet from the bed. Also, they do not have an outdoor sitting area, and the layout between the two hotels- Sleep Inn and Mainstay is awkward, so we use the exterior exits to go to the breakfast area which is located on the Sleep Inn side of the facility. The breakfast was the same on the two days we were there, and it was so-so.

Needs control of parking lit

Very noisy outside. There were people congregating out in the parking lot and bouncing a basketball, very disrespectful.

Location:You must have a car to get anywhere from this hotel, except for Costco, which is about a 15-minute walk away. This is helpful if you're staying in a room with a kitchenette and want to eat healthy. Otherwise, there is absolutely no way to walk, run, or exercise outside—the hotel is surrounded by big roads with few or no crosswalks. The whole area is not designed for pedestrians, which wasn’t obvious when I chose the location based on Google Maps.Breakfast:Standard offerings: scrambled eggs, coffee, sausage, cereals, yogurt, fresh apples and oranges, etc.Exercise Room:The gym has a good set of dumbbells, but only one stationary bike. The air conditioning/ventilation is very poor, and there’s a strong smell of cleaning chemicals.Room Cleanliness:I wish the floors were cleaner. I found heaps of pubic hairs in the corners of the room—truly disgusting.Windows:I wish I could open the window. It is designed to open, but it’s bolted shut.Kitchenette:The fridge is large, but the kitchenette lacks basics like a salad bowl, a kettle for boiling water, and even table spoons. This makes it quite limited.Suggestion: If providing these items by default isn’t possible, please make them available upon request. I asked for a salad bowl at reception, was told it would be brought the next morning, but it never arrived.Management:The managers seem to care—I saw someone (looked like the manager or owner) talking to guests at breakfast and handing out QR codes for reviews. However, my request for a salad bowl was ignored.Smoke-Free Policy:Although the hotel claims to be smoke-free, the corridors often smelled strongly of smoke throughout my 6-night stay. No action was taken.Housekeeping:My room was never cleaned or attended to during my entire 6-night stay. I ran out of rubbish bags and kitchen towels, which was unpleasant.

The free breakfast

My room had hair on the bed whoever clean the room don’t do a good job also when I booked it said a pool just to get there and no pool

The hotels need more help.

We had to wait for our room, although we were to check in early, the room was not ready until after 4:00.