Wincham Hall Hotel

The hotel is very tired looking. No coffee or milk given for day 2.so couldn’t have drink.

On Entry to hotel reception it smelt very musty. After tattling the stairs to bedroom the smell didn't get any better. The mattress was poor it was like just sleeping on the base.Bathroom is in need of a make over.Inside the wardrobe was a item of ladies underwear which did not belong to me.If this hotel is a wedding venue I would recommend it.

Decent enough for the night we stayed. Nice pics of dining and bar facilities on thr site but both closed so we couldn’t even sit out in the lovely garden for a drink (maybe staff can pop in to bar periodically instead of closing it Very run down in the bedroom (ceiling cracking and co centre it would split). Fire escape blocked as ivy had grown over it. Aesthetics over safety? Dangerous in a fire. Needs a lot of work and o make it good and safe.

There was a cigarette butt on the floor next to my bed. There was only small towels in the room. The room smelt old and the coffee in the room was really horrible.

Lovely looking building and grounds were nice.Stayed in February for wedding.Safe were friendly.

Cold throughout the whole building, very dated could do with modernising. Room we were in radiator didn’t work, so very cold, we had a bath in our room which wasn’t ideal or very pleasant looking water was only warm too. No radiator in the bathroom so was very cold indeed. The above door heater didn’t work in the bathroom. A big cupboard in the bathroom when opened was just an empty void with old pipes and cables and dirty looking. Would have been better to have this locked. We booked for 3 nights but only stayed 2 as place was not a very warm place and not much atmosphere as the small bar was not open. (Not sure if this was a seasonal thing)I did speak to the manager who moved us to another room that was better and had a shower. Why we couldn’t have that room from the start who knows.!!!I know what you paid for is what you get but a bit of warmth would of made out stay that little more bearable.The 3rd night I booked a Premier Inn with hot water and a good shower.

Very disappointing

Reception was empty and locked up on arrival. Had to call number on window. Bedding and towels had washed in stains. Glasses had mold spores on when served at bar. The UHT milk in room for coffee was 4 months out of date. And our room was directly above function room that had a loud party till early hours. On check out reception was empty again and couldn’t find staff so left key on desk.

The setting was very pretty.

No heating all weekend, no hot water. Not helpful at putting heating on. Was told it was on a timer and we could have an extra duvet if we needed. No sleep on the Friday. Had to sit in the car from 7am and checked out at 10.30 and booked somewhere else. Had to go back to venue as son was getting married there and still no heating. All guests were freezing. Would never recommend this venue. Other guests chose to stick it out after changing rooms and were still cold with no hot water.

Very comfy bed, very quiet and peaceful

Lack of hot water was a slight issue

Great quiet location

We checked in and could feel how cold it was and asked when would the heating come on and were advised it was on a timer for the morning and at night.The heating did come on, not for long, but the radiator did not work in the bedroom, and there was no one in reception as we left to inform how cold the room was from the moment we arrived till we left!

Very nice location such a shame the manager lives in adjacent building because if she lived in the hotel she might have turned the heating on said it was on a timer and it was for one hour sad it’s very run down no reinvestment for years

Everything more suitable for divorce parties than weddings

It was clean quiet and close to the town

The woman on reception was nice enough. Everything else was very poor.

The shower is from the 80’s and has zero pressure, the shower rail falls off the wall, the bathroom steams up the bedroom and makes things damp. The WiFi was none existent in a poor network area so mobile use was limited. The bed was metal and squeeked a lot. The place looks derelict from inside and doesn’t have any sort of lounge area, bar, restraint or any other facilities. One small damp room and that’s your stay summed up.

I'm afraid there was very little to recommend Wincham Hall Hotel - it failed to live up to expectations

The hotel was so poor two of our five strong team decided they could not stay and left within 60 minutes and booked into another hotel down the road. I raised issues with the hotel and was met with abruptness, no apology, or no attempt to right what had gone wrong. After I sent over pictures and evidence I received a message to say they would get back to me. Of course they didnt.This is what one of my colleagues said about the hotelThere were dead bugs on my top sheet as i went in.I didn't photograph the valence. It was minging.On the tray that had the tea on. I'd lifted the upside down mug- underneath was the top end of a cigarette rollie. And the doily was stained.The lino in the shower area was decrepid and rancid.The carpet! Well.. it was filthy and was covered in black bits. Not been hoovered I'd say for MONTHS. I didn't get down to look at what it was on it. Think it was years of crap.Person 2's room was absolutely freezing. The rad couldn't be turned on.Person 3 (who did decide to stay) took a video to show how filthy the bath wasReception smelt - the desk was filthy. The bin in reception- no bin bag and black dried gunk over it.

I am still awaiting response from my last message . Could not check in hotel no one available at 17:00 disgraceful them received message from hotel someone was there to 17:30 they are joking this is a hotel not a office surely they must staff 24 hrs .

Bad reviews on all sites I requested for refund I could not check in I been driving 5 hours went to another hotel and rebooked in there

No breakfast

Room not well decorated, old and odd matched furniture, poor fitting flooring ...cobwebs spiders...water only warmAdequately warm...but not hot.Only 1 staff member...supportive.....another, no helpful, rude.

Wouldn’t go back

Cold damp room. No shower. Very 1970's

I liked the fairy lights on reception. The door stopper seemed quite unique in reception.

Very cold. Told the receptionist and he said nothing he can do. Bathroom radiator didn't work. It was freezing. I slept with socks, jumper and cardigan on and was still cold. I was given excuse after excuse as to why it's cold. But no fan heater allowed due to fire safety. The room walls are paper thin. I heard my neighbor sneeze. I did go in end of November but surely have your radiators on! I was told they will go off at night! Very unhelpful , nonchalant, whimsical excuses - no solution just a " I don't care" excuse after excuse. The reception said " I can't control the weather ". I think that's the worst excuse I have ever heard. No talk of refund or apology. Badly run. Badly managed. Poor staff and bad customer care. I give this place minus 2 out of ten. The basic is a warm room for the night in winter . That WAS NOT PROVIDED!

It was close to where I was visiting.

It's old and cold. Very dated

I liked the quiet location, being surrounded by greenery and character of the building. My room was clean and comfortable, although the facilities had not been updated for some years (1970s ?). (The only thing I could smell in the entrance hall was the smell of lilies in a vase - this comment is because of another review!)I was looking for a reasonably-priced place to sleep for one night and this met my needs.

I would have loved a second pillow and had requested one. There was one at the bottom of the wardrobe but I rejected this. Some may think me fussy but the idea of breathing in dust from the bottom of the wardrobe didn't appeal to me. (Dust from shoes? Work clothes?!)

It was quiet

Out of date. Amateur decor. No food, not even cold breakfast.