4 Star Hotel
Crowne Plaza Kitchener-Waterloo By IHG
About
The Crowne Plaza Kitchener-Waterloo is a nonsmoking property and features an indoor pool, fitness center and on-site restaurant. Modernly furnished accommodations offers free wireless internet, microwave and mini fridge. A TV with cable channels, iron, ironing board and air conditioning are standard in all the guest rooms. Each comes with a telephone, coffee-tea-facilities and private bathroom with toiletries. The aqua restaurant at Crowne Plaza Kitchener-Waterloo serves a variety of dishes and also offers room service upon request. Guests can also enjoy a drink in the Center Point Lounge. The Kitchener Go Station is conveniently located 2822 feet from the property. It is 1.2 mi from Rockway Golf Course, while the Region of Waterloo International Airport is 9.3 mi away. Parking is provided at an additional cost.
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Room Options
King Leisure Non-smoking
270 sqft • 1 King
Room Details and Photos
Standard Room
280 sqft • 1 King or 1 Queen
Room Details and Photos
Standard Queen Room with Two Queen Beds
280 sqft • 2 Queen
Room Details and Photos
Standard
270 sqft • 1 Queen
Room Details and Photos
King Room - Mobility Access Tub/Non-Smoking
280 sqft • 1 King and 1 Sofabed
Room Details and Photos
Guest Rating
Good
Location Of Hotel
Hotel Cleanliness
Hotel Staff
Overall Quality
Pros +
- The pool and gym were great and front desk staff were nice. The hotel is older but clean.
- It uses the "Crowne Plaza" name, but is a glorified motel.
- It was clean, comfortable and nice.
Cons -
- The parking was awkward to get to and an additional price. The bathroom was quite small.
- Everything. I will be asking for my money back.
- The location is a little difficult to get to with the one way streets and finding the parking underground.
Business Traveler (112)
Solo Traveler (196)
Traveling as Couple (348)
Family with Young Children (296)
Family with Teens (1)
Senior Traveler (6)
Group Traveler (93)
Total (911)
Michelle
•Posted on: 8-3-2026
The pool and gym were great and front desk staff were nice. The hotel is older but clean.
The parking was awkward to get to and an additional price. The bathroom was quite small.
Nikola
•Posted on: 7-23-2026
It uses the "Crowne Plaza" name, but is a glorified motel.
Everything. I will be asking for my money back.
Steven
•Posted on: 9-17-2025
It was clean, comfortable and nice.
The location is a little difficult to get to with the one way streets and finding the parking underground.
Patricia
•Posted on: 8-25-2025
We didn’t have to camp.
Sink in room leaked so badly that it soaked bath towels underneath sink. Mentioned to staff but they did not seemed surprised or offer any compensation. Staff suggested going to another floor to find ice machine that actually worked. Very dated.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 11:00 AM
Pets:
Pets are not allowed.
Important Info:
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. When a breakfast rate is booked, the breakfast is only for 2 adults.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of CAD 250.0 is required at checkin. This will be collected by credit card. You should be reimbursed on checkout via credit card, subject to an inspection of the property.
Features & Amenities
Highlighted Amenities:
Amenities & Services