Palazzo Caracciolo Naples

The hotel is beautiful and clean, and the staff are extremely friendly and helpful. They scheduled a taxi for our early morning departure right upon check-in and it went so smoothly the next morning! The restaurant is also excellent. Highly recommend!

Very nice room, gorgeous views, great breakfast.

Be prepared to descent a few hundred stairs to get to the main square ¿¿

Very nice hotel with nice room. Good location not far from pedestrian walking areas, only drawback was the considerable road construction going on outside the front of the hotel.

The bathrooms have recently been renovated, it seems, so they are quite nice.

There's nothing nearby to walk to, and the area seems less safe than some others. The rooms need to be updated. The staff in the bar was surly, and the restaurant menu was unapproachable.

Very nice hotel where the description on website matched what you received

Loud on the streets, but I think u get that everywhere

Beautiful hotel, fantastic staff. Great breakfast

The breakfast was very good. The hotel was clean. The staff was exceptional!

The room was on the small size and needs to be updated.

The room was very nice and big. The breakfast was good. Ivana at the reception was pleasant, always smiling and accommodating. We will return for another trip at Caracciolo.

The heating system

Staff was excellent!

Several rooms were not remodeled. No hot water in my room for one day. Toilet broke in one room. Room locations were not close at all.

The hotel is lovely and the staff friendly. It’s relatively close to the central train station and the Spanish Quarter. However, the immediate surrounding area is less than inviting

We had a delightful stay at Hotel Palazzo Caracciolo in Naples. The hotel was impeccably clean and the staff were exceptionally friendly and welcoming throughout our visit.Our room was spacious and comfortable—plenty of room to relax and unwind—with strong attention to modern comforts. The hotel is located only about a 15-minute walk from Napoli Centrale station, which made getting in and out of the city very convenient.We dined in the hotel’s garden-style restaurant, which offered an especially lovely setting—surrounded by greenery, it felt peaceful and charming. The food was outstanding, showcasing classic Neapolitan flavors with flair. It truly elevated our dining experience.The property itself is housed in a former grand palace—originally built on the foundations of a medieval castle dating back to the 13th/14th century.All in all, this hotel combined history, comfort, and friendly service seamlessly. We highly recommend Hotel Palazzo Caracciolo to anyone visiting Naples and would gladly return ourselves!

Nice comfortable clean room, good bed, nice bathroom. Entire hotel was clean, well-maintained. Bar was cozy.

Sea bass dinner was just okay.

Knew little of Naples. Needed only one night. Traveling solo as female worked out superbly. First rate hotel. I had a duplex room! Everything was in order. Nice amenities! Bed and bath were divine. Water etc in mini fridge. Staff was kind and very helpful as I needed ferry, and taxi detailed information. Beautiful historic building, renovated with that Italian flair.

Naples is chaotic...Went to eat pizza and joined the chaos in a local cafe a few blocks from hotel. Kind service and a classic Napolitano pizza took my breath away: beautiful..plus waitress put my leftovers in a box, which made one satisfying breakfast with in room coffee.

Do not recommend.

Was checked into an old cave room. Needed renovations badly. Bed was uncomfortable, bathroom shower was not draining and room had multiple issues. This hotel did not meet a minimum standard. We were switched rooms only after complaining a few times.

Hotel located in an architecturally interesting building. Close walking distance to old town Naples and a longer walk to the archeology museum. We had dinner there and the food was excellent.

A bit confusing to find your way around.

Location for ease of access from airport. The internal courtyard areas are stunning

Room wasn’t anything special, windows in room are not opening wide.

The staff was kind.

The location was not pleasant at all, but what bothered me the most was the noise from the street and the heat in the room. You can't control the air conditioner, which was set to heat, so we just turned it off, there is no soundproofing in the windows, which made it feel like we were sleeping on the street, sirens, whistles, shouting, the whole street inside the room.

Great locationLovely staffClean and big roomsNice view over street Second time staying there

Nice hotel, looked good

Airport transfer was a scam, 45 euro when taxi was only 11

A very impressive historic building that preserves its old charm and grand architecture. Hotel has been designed to keep its old beauty mixed with modern facilities.

Just one small observation - to check and refill toiletries in the bathroom regularly.