Homewood Suites by Hilton St. Louis - Chesterfield

Roomy

Our room had the odor of cat or dog urine. It was awful. The vanity drawer had used and unused rubber gloves and a dirty rag in it. The blue chair had white pet fur all over it

Room was nice, staff were nice.

Checking in took a long time. Front desk staff was by herself - only one person in line in front of me, but phone kept ringing. Took over 20 mins. to get checked in. Staff was apologetic though it wasn't really her fault; she could have used help.

The hotel was nice, rooms were spacious, breakfast was plentiful.

We checked in at midnight with 3 small children. When we entered our room, I could easily tell the air conditioning was not working. They said they had no other rooms so they gave us two fans. It was 90+ plus degrees outside so a very hot night of sleep.

Great location. Nicely appointed hotel. The handicap room had ample room and very accessible tub and bathroom. Kitchenette in the room is a bonus.

Remote broke, no housekeeping, Microwave broke. The hotel needs better quality control in place for housekeeping. They should have known that the microwave was broken prior to check in and fixed it or taken the room out of service.

The young lady lived up to her name. There was so much going on with check ins and issues in the rooms but she never got out of character and remained extremely pleasant the entire stay!!

The fact that I had to clean my own room and make it comfortable was a real problem.

Hotel is conveniently located. Staff were friendly and accommodating.

Room was not very clean. There was a ball of hair in the bathtub and dirty spots on bathroom floor. There was no soap at bathroom sink. Additionally, there was a large pink stain on bed coverlet. The telephone in the room (Room 304) had a different Roo

Location

It was dirty, the pool was closed during our visit. Breakfast was horrible and food looked uncooked. It took 4 hours to get our room key after check in.

Great staff

The pool wasn¿t operational. My kids (and I) were VERY disappointed. It should be illegal to advertise a pool as a selling point and not have it in working order. Something as simple as a banner on the website indicating it¿s under repair would be enough

Location was good. Nice supply of body wash / shampoo etc...

Breakfast was weak. Hotel was dirty, especially the carpets throughout...

The rooms are nice. The price is really good.

Something about this property's common areas, especially the elevator, feel run down. This is why I'm not recommending this hotel.

The size of the room.

We requested 2 additional blankets & one of the tvs wasn't working. It took over 2hours for someone to come up.

I liked that our family of 7 was able to stay together in one room.

The room we selected slept up to 7, which was the number in our group. There were only 4 bath towels and 3 wash cloths provided. When we called for more, we were told they were being washed. We had to call again the next morning and retrieve them.

Staff allowed us to change rooms. Nice people.

Pets allowed , pets make noise. Staff was great allowing us to switch rooms. Breakfast was good. Hotel is getting older.

Family friendly clean great area

Room was not clean! Stains on blankets ceiling fans hadn¿t been cleaned in months. Bath tub was not clean. Just not a good experience

Quiet room, nice people, comfortable bed, good food

THE MAJORITY OF THE STAFF WAS SUPERB! QUIET FOR THE MOST PART, EXCEPT FOR THE KIDS THAT RAN UP AND DOWN THE HALLWAYS.

ROOM COULD HAVE USED AN UPDATE. PILLOWS WERE WORN OUT AND DINGY, HAD TO BUY COVERS FOR THEM

Location was good, close to the medical appointments we had scheduled. The room set up was good, enjoyed having the. Ed room separate from the main area that included seating with a separate TV and kitchenette. Nice outdoor pool area.

Bed and pillows weren¿t very comfortable. Loveseat in the main area was broken down and VERY uncomfortable. My husband has a bad back and sitting on it made his back terribly sore. We ended up sleeping on the floor the second night.

The separate bedroom and living area. The staff was very friendly and helpful.

The room had a strange odor.